It's very simple. I was happy with the E66 and hoped that it would be responsive with e-mail and data on the device. That turned out not be the case.
I didn't really complain about the lack of FW v200 for NAM models because even the shipping FW is good.
However when they updated MFE to 2.9, it is clear that most people have no problems with it. But it seems that only E66-2 owners have problems with it. I suspect strongly that it is because we are running older FW.
That having been said, it would have been basic courtesy to first test the device on FW 110 because some of us don't have v200.
Then having found a problem to simply warn E66-2 users to stay with MFE 2.7 and then OFFER 2.7 for download (which they do not). I would have been okay with that because I don't need the new features of 2.9.
Putting 2.9 on the phone ruined my attempts to get my e-mail on time and to respond to an important client. There are several E66 models without the latest FW in the field. So the responsible thing to do is to inform us not to upgrade. That's all. I don't need the latest FW or SW. Just something that works.
What I don't need is my setup failing to work when I need it. It's that simple.
My complaint is more about a lack of testing and a lack of informing people not to upgrade and then an inability to get the older MFE 2.7 version.
It simply reeks of callousness.
So basically I'm not asking for much. I'm not even asking for latest FW because clearly even though they made it available to Latin American customers they did not to US customers. They are not capable of making sure all their variants get updates. Fine. One failure there. But to then unleash software that wasn't tested with the older FW is another failure.
This company just doesn't give a ****. Plain and simple.
So yeah, while I liked the E66 and pronounced it a winner too early, it is clearly time to check out other options. In that regard I have asked people who use an E71/E66 what devices they like outside Nokia. It won't be long before I completely switch and not buy anything Nokia again. Until then if I don't write about this, people won't know that it happens. Also, Nokia themselves obviously haven't tested the software so this is feedback to those dumb *****es. So now they might know that they ****ed up.
So it's not about support per se as it is about not screwing up what was working. I wasn't informed that the software was beta or untested on all variants. If they don't want these problems maybe they could make sure all variants are up to date. How they choose to handle it is their problem. I'm open to all solutions. Even keeping the older FW/SW.
But basically it is over and no I will not be buying an N86 in a world with the OnmiaHD. The N97? I mean come on. Such wasted potential. I will write to inform them and whoever cares to read about my thoughts on that. If you don't want to read it you are welcome not to read it.
There's a reason why I asked someone about the Fuze today and that's because I was on the AT&T site last night about to order it. But he told me to wait for the Touch Pro 2 or Touch Diamond 2.
Until then, I will be using my E66-2. And until then if there are problems I will ***** and whine and moan all day about it. You don't have to read it. But it will serve as reference to those who are considering this phone. If the potential buyer does not use MFE, then they may go ahead. If exchange support is a big thing they may buy it and AT LEAST KNOW TO USE 2.7. Or to consider the E71.
Since none of these issues affect you and I don't tell you what to do, I would appreciate you not telling me what to do. If you have any insights of your own good or bad, I don't tell you not to post them.
But alas as a long time S60 owner and user, I cannot recommend S60 for some uses and for others it's still not bad at all. For business, the E-series has made strides, but beyond the initial hopes for the phone, a long term use of the phone shows that as snappy as it is on day one and as exciting as that may be, the party doesn't last for long if you intend to have it sync 30 days of e-mail or keep a few SMSes on the phone.
If others have different experiences I don't tell them to shut up. Rather I would like to know what they do to keep their phones running in pristine condition. But nobody has stepped up to tell of their experiences.
So if you have any insights please post them. If you are going to post to tell me not to post, then don't.
I didn't really complain about the lack of FW v200 for NAM models because even the shipping FW is good.
However when they updated MFE to 2.9, it is clear that most people have no problems with it. But it seems that only E66-2 owners have problems with it. I suspect strongly that it is because we are running older FW.
That having been said, it would have been basic courtesy to first test the device on FW 110 because some of us don't have v200.
Then having found a problem to simply warn E66-2 users to stay with MFE 2.7 and then OFFER 2.7 for download (which they do not). I would have been okay with that because I don't need the new features of 2.9.
Putting 2.9 on the phone ruined my attempts to get my e-mail on time and to respond to an important client. There are several E66 models without the latest FW in the field. So the responsible thing to do is to inform us not to upgrade. That's all. I don't need the latest FW or SW. Just something that works.
What I don't need is my setup failing to work when I need it. It's that simple.
My complaint is more about a lack of testing and a lack of informing people not to upgrade and then an inability to get the older MFE 2.7 version.
It simply reeks of callousness.
So basically I'm not asking for much. I'm not even asking for latest FW because clearly even though they made it available to Latin American customers they did not to US customers. They are not capable of making sure all their variants get updates. Fine. One failure there. But to then unleash software that wasn't tested with the older FW is another failure.
This company just doesn't give a ****. Plain and simple.
So yeah, while I liked the E66 and pronounced it a winner too early, it is clearly time to check out other options. In that regard I have asked people who use an E71/E66 what devices they like outside Nokia. It won't be long before I completely switch and not buy anything Nokia again. Until then if I don't write about this, people won't know that it happens. Also, Nokia themselves obviously haven't tested the software so this is feedback to those dumb *****es. So now they might know that they ****ed up.
So it's not about support per se as it is about not screwing up what was working. I wasn't informed that the software was beta or untested on all variants. If they don't want these problems maybe they could make sure all variants are up to date. How they choose to handle it is their problem. I'm open to all solutions. Even keeping the older FW/SW.
But basically it is over and no I will not be buying an N86 in a world with the OnmiaHD. The N97? I mean come on. Such wasted potential. I will write to inform them and whoever cares to read about my thoughts on that. If you don't want to read it you are welcome not to read it.
There's a reason why I asked someone about the Fuze today and that's because I was on the AT&T site last night about to order it. But he told me to wait for the Touch Pro 2 or Touch Diamond 2.
Until then, I will be using my E66-2. And until then if there are problems I will ***** and whine and moan all day about it. You don't have to read it. But it will serve as reference to those who are considering this phone. If the potential buyer does not use MFE, then they may go ahead. If exchange support is a big thing they may buy it and AT LEAST KNOW TO USE 2.7. Or to consider the E71.
Since none of these issues affect you and I don't tell you what to do, I would appreciate you not telling me what to do. If you have any insights of your own good or bad, I don't tell you not to post them.
But alas as a long time S60 owner and user, I cannot recommend S60 for some uses and for others it's still not bad at all. For business, the E-series has made strides, but beyond the initial hopes for the phone, a long term use of the phone shows that as snappy as it is on day one and as exciting as that may be, the party doesn't last for long if you intend to have it sync 30 days of e-mail or keep a few SMSes on the phone.
If others have different experiences I don't tell them to shut up. Rather I would like to know what they do to keep their phones running in pristine condition. But nobody has stepped up to tell of their experiences.
So if you have any insights please post them. If you are going to post to tell me not to post, then don't.