Procedures for Buying and Selling of BTV Receivers

  • Thread starter Thread starter Nimiq 1
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Well basically you need to ensure that any receiver you buy is actually able to be activated on your new Bell account. First step, before buying is to get the receiver # from the seller, then a call to Bell should tell you if you can put that receiver on your account or not. It is also worth asking for the Smart Card #, although I can understand why this would not be given in full by the seller. I would never give out the full #. You need to ensure that the Card starts with S06 or S0459, if NOT then you will need another Card before activation, which could be a pain.
 
Yes, it is possible, but it takes a fair amount of effort. I had to write to the executive office and basically prove to them that I did indeed have a requirement for more than 6. I also get called to "inventory" my equipment probably more often than most people. 2 of my receivers have dead modems (lots of lightning this year) and don't dial out any more.
 
Giving the receiver # will alow the other person to contact Bell and verify that the receiver can legally be sold, so it is an understandable request. They should not need the Smart Card # as well. It is worth noting that the card should start with S06, if it does not, you might be as well getting that changed before selling the receiver.
 
I've merged your post into the existing sticky thread on the subject. Follow Pinza's advice and the other advice in this thread and you should be fine.
 
Following the off topic, but if the wrong phone number, and wrong address is given for an installer to go and install a new dish, for an existing customer, how is the installer supposed to contact the customer?
I'm sure they are compensated for calls that are cancelled, but can they be expected to drive around, knocking on doors, asking is the person answering is John Doe, and would like their move dish installed?
I have had missed appointments too (The installer came in the morning, when it was booked for an afternoon appointment, and was told that I must have made the mistake, and taken the wrong half day off of work....)
The problem is in the call centers, and with management, and I'm sure that technicians contribute their part as well, but how is a technician at fault for not being able to find out, or activate a receiver that was purchased legally, and free of balance or owing on the account it was originally on?
I'm sure you will see more and more calls from installer errors though, with the new batch of technicians that Bell is hiring (Compact cars with ladders attached with bungy cords!!!)
A 20 minute powerpoint show at the technicians road show, dedicated to show the "technicians" how to put a connector on!!!
But, they were given dust busters to clean up the mess they will be making, seeing as many have never held a drill, ladder, wrench, screw driver, satellite meter prior to being hired
Smarten up Bell, and let people sell receivers without an inquest, and DNA sample, or continue to push people to sell them to those that wish to steal your satellite signal
 
If they are provided the wrong telephone number I think that they should call back the dispatch center and verify with them the client's number and then call back...

If adress is wrong on oruiginal order you shoudn't balme CSR for that, we are not the one placing the orginal order

If it's a move order, we might be to blame...altought lot's of moving order, and not to say, most of the ones we have troubles with are placed throught Bell Canada.

It's also sad that we can not communicate at the call center directly with the technician, which would solve lots of problems
 
For i have tv:It is very easy to sell and old receiver and have the person activate it... You call BEV you tell them you are selling receiver R0012345678, to put a note that you autorise the transfer whenever new owner calls. That person hooks up the receiver at home and calls us. If they create a new account with that receiver they get charge a 35$ transfer charge. If they have an existing account we take the receiver number, do a search to find the customer's account. If there is a note on the account, as in this situation it should, e click on the receiver's number, then on remove. We do the same for the smartcard. We update. Put those numbers on the new clients account, update and client is set. Whithin the next 15minutes to 2 hours he'll get the programming going. Don't know what is complicated there or what is nearly impossible to achieve...
 
Kaal. why not PM me, I will give you the Address to ship it back to, via Purolator, send it in such a way that the "Receiver" pays shipping, that way you get rid of it, Express Vu get it back and it costs you nothing but a little time.

Include within the box the Remote and Cables and keep the Waybill as proof of Delivery.!!

On the Waybill record the R00 # and then away you go.

I think it would be fine this way. It might even have Express Vu call to verify you just DID send them a receiver.! If so, it should be an end to it all.

The 4100 is in my opinion the worst receiver ever release in Canada, it is just cheap and nasty, looses signals if it is too close to an older style TV and gets incredibly HOT. No real use to the pirates, they prefer the FTA, that way they get Express Vu & Dish all on the one receiver, almost worthless really. These receivers should have been given away in box's of Cornflakes....
 
It would be the same rule with the competitors...even cell phone providers have the same rule

The compagny wants to ensure that the person who tries to activate the receiver is entitled to, that the receiver wasn't stolen.

Sometimes it's so stupid, the account has been closed for a while I knew it just make sense that the ex owner would have sold it, but I was told not to transfer until I get a call from te previous owner.

Also Bell Express Vu doesn't want to be caught in the middle of ex roomates fight or ex spouses fight... I once had a case were he account was under the husband's name and they split. The wife took off with one of the receiver, and received his programming and ordered PPV for 2 months. When he realised what was going on he called EV and deactivated the receiver. Hours after wife called and requested to open an account with that receiver. I told her that husband needed to call to autorise it. Husband called and said that he doesn't autorise her. Imagine if we would have activated it for her
 
Only if a new account is created with the transfered equipement.



I've never seen a CSR do that.
 
When you call to disactivate your receiver, you can also tell bell to allow "who ever calls to activate it", to acivate it, they will make a note on their inventory. Although giving them actual name is better.
 
That's what computers are made for. I certainly don't expect EV CSRs to do it. Analysis of the exceptions found by software would be a job for EV employees.
 
Yes you can sell them and transfer ownership to a new subscriber, just call bell to have the receivers disactivated before you give them to the buyer and tell expressvu the name of the buyer, so bell can put it on file so that the buyer can activate them when they add them to their account. There are no fee's to d/c your service as long as your not under a contract. Bell has no return policy. You should have no problem selling privately or on ebay. You can also list them here on the Buy and Sell thread here at Digital Home!
 
Bought a used pvr.

I know it must be off the previous account before I can add it to mine.

The previous owner cancelled his entire bell account (went to star choice) on Sept 8/08.

Bell says there is no way I can add this receiver to my account as they cannot take it off his account. That makes a lot of sense huh? His account???? He doesnt even frickin have one!!!!!

So I guess I sit and wait till Oct 8, as this is the magical date when his account REALLY gets cancelled (one month after he actually cancelled.) I suppose Bell hopes customers may comeback before the month is up after they cancel, but with service like this, I dont imagine that happens too much.

Once Oct 8 roles around, I bet I will have to wait longer as the unit probably needs a new smartcard or something.
 
Well, I see you are from Montreal, so that does explain a lot. :rolleyes:

If you call SC and ask them to check a serial number to see if you can activate it they will tell you straight up whether you can or if it has money owing on it or if it is still in someones name. You fail to see that there is no personal information being given or talked about here and does not reflect on the Privacy act! If I call Bell as an existing customer they will tell me, but if I am not already an existing customer they will not tell me. Double standard.

And again you DO NOT understand, NOBODY does Bell installs around here anymore. They used to until they got screwed by Bell and will not even think about serving what they sold. Hence a lot of pissed off customers. I do service work for your customers only (CASH) and they apply for a credit from Bell for my Bill.
I do try and be neutral, I want a happy customer no matter what provider they are on......But
If your customer is really pissed about no service and spending hours on the phone with you only to be told to find someone that may come and fix it but they need to pay the installer etc.... Then I will suggest a BETTER Co. and offer to switch them out so they don't have to worry about no TV.

It is obvious that your CSR's are trained very well. To bad they do not have any common sense when it comes to dealing with customers. I guess thats why SC is Number 1 two years in a row and Bell is way down the list for the best call centres, Eh?? :)
 
Yes it should be free... If you sold the quipement to the client with an older card as soon as he would activate it system will send him a new card. As an agent I have troubles with the word automatically...if he calls in an explain the situation we will call TECH3 and they will ship him a new one for free. The fee is only in case that smartcard is damaged or if he bought the receiver and the card was missing
 
Arby, I agree fully with everything you have said and I understand the frustration of getting the answers out of Agent Express Vu.

I engage in similar "disagreements" from time to time and even when I e-mail proof, nothing changes.

I too work for Ex Vu, but in a different filed to Agent, I am with a Vendor. I have Technicians bringing back receivers almost every day, that were handed over to them by Customers who do not want to sell these units on E-Bay because they might fall into the hands of the "Pirates". They expect that we can send them back to Ex Vu to be refurbished etc. Truth is we cannot, we can only throw them in the garbage, what a waste.

My frustration levels with the Ex Vu CSR's and Home Services Management Team is just off the chart, they do NOTHING wrong at all, the only people who make mistakes are the Technicians and the Vendors, they are just perfect.

I have tried from the inside, to get clarification of a receivers status and I too fail.

Stupid, stupid rules. Just say Yes or No to a simple question, "Can this unit be activated on an account.?", that all we ask.

Your timing is perfect because I just installed a Star Choice Dish for a good Friend of mine this past long weekend, it was one of 4 Star Choice Receivers handed to one of my Technicians during a recent installation of Express Vu.

I pointed the Dish, my Friend called into Star Choice and gave them the receiver information and activated the units, 2 of the 4, with no issues at all.

They are even at a Trailer not at the main home, which already has 3 other receivers running, not an issue. We spent 12 minutes on the phone with Star Choice, including chatting about the weather, a very polite call with no down sides at all.

God, I wish we did 275 installations a Day for Star-Choice and not 275 Installations a Day for Express Vu, the Technicians would just be amazed at the level of customer service and the politeness of the CSR's.

I think its time I moved to a Company that actually gives a S*** about its customers.

Thanks Arby for making me think about my future with Compress Vu.

Nimiq 1
 
Spoke to BEV & was told they'd send me a return box. I'll follow the instructions very literally. If they don't specifically mention remote, cables, etc., I'm not going to second guess them.
 
Yes, I wouldn't worry about. There is nothing they could do with it. They probley want to call expressvu to confirm the receiver is able to be activated.
 
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