Leaving ExpressVu or got a Rant then post it here!

One dealer told me it takes 1/2 hour of her time to get paid ten bucks so she dropped them.

Another dealer told me they were having problems getting paid at all.

In any case if the dealers in my town all dropped this company they must have all had a reason.
 
I am on a bundle with Expressvu, high speed and Mobility.

Is it a mistake that my Xpressvu bill went up $3.00 ???

I thought that since I bundled I also contracted for two years so why the increase ??? :confused:
 
.Lol Thanks for the advice and Yes I new I should have explained it better I purchased the Unit July 18 along with a lot of us that got the 9200 when it first was released. And the NFL Sunday ticket promo started Aug 1. So at first they were not going to Honor the promo for me
 
EVUCSR- your logic escapes me. Yes, the US networks are now included. But Tony didn't want them. You might as well say it includes a free ball of ear wax; if the person doesn't need it, it's of no value.

Hugh said something in the first post of this thread:

I think what he was getting at was this: the previous thread turned into a flame war. Your last post was adding gasoline; hoping somebody would ignite it. It's one thing to be able to offer a solution to somebody complaining. But you didn't.
 
It's very simple. If you don't like a company and their products then don't buy them.

I have moved this to the "expressvu rant" thread since saying a company and a product suck is not adding anything to these forums.
 
I am pretty much done with them as well. My 3100 has been freezing up a few times every hour. I have called Bell three times and each time they tell me to do the same thing (menu 6,1,3 software version blah blah blah). The third call seemed promising, he was going to try and have a replacement 3100 sent to me, but the call was disconnected and he never bothered to call back.

My 3100 is out of warranty and I don't mind buying a new one, but I don't want to buy one just to test to see if it is the problem. Why can't they just send me one to try and bill me if it is the problem?

BTW - This problem began right after I installed the new cards.
 
Tried to get a replacement reciever today for my 5100 which was acting up.

After 12 minutes being shunted around typing my phone number in three times, saying my phone number and pin number three times, I cancelled my account.
 
hugh said:
It's very simple. If you don't like a company and their products then don't buy them.
QUOTE]


Well, thats true, except these companies lock us in to two year contracts, arbitrarily raise prices, set new lows in terms of standards, etc, etc..

Oh, and they have effectively government protection against competition.

If you live in the suburbs your choice is a cable monopoly, or one of two equally vile satellite providers (if you have line of sight). If you live in the country you have one fewer choice.

What other business (besides telephony - another Bell story altogether) does the government make it impractical or illegal to compete for my dollar?

Thank you Ottawa! Its a pity consumers can't afford bribe government officials to look after our interests.
Click to expand...
 
The opinions are great. I just wish I saw this site before I signed a contract with Bell. Two years can't end soon enough for me. If I only knew then what I know now...
 
Just wanted to give a brief update to my note i posted last month. I did eventually get a call from the 'Loyalty Team'. This was definetely the best CSR I have ever dealt with at EVU.

We went back and forth over a few weeks and i decided to remove my installed *C gear (that i had active for only 9 days) and return to store for full credit. Yes they did agree to do this which was kinda unbelievable.

In the mean time i decided to go with the 9200 receiver versus the 6100. The final 'deal' we worked out (since the $100 credit for existing subs expired) was 2 months of programming free plus 6 months of TMN free and i will self install.

Not sure how sweet this was but in the end i will have a 9200 receiver to go with my original 2700/4700 receivers, upgraded dish, some free programming and the opportunity to stay with EVU (which is what i wanted all along). Not to mention it saved me setting up new under my wife's name and $35/receiver to transfer my old receivers. And still no signed contract.

-Carson
 
if you don't get a response back within 48 hours, send it again, letting them know this is the second time you are sending it.
 
I cancelled my ExpressVu giving 30 days notice. They charged me on my next bill for another month so I waited for the following bill to see the offsetting credit. They credited my programming, but not the System Access charge. Its only $2.99 + tax, but its the principle.

Yesterday I phoned and was on hold for 1 hour and 23 minutes!!! They never picked up and I had to leave so I hung up.

As a result, I am now cancelling my land line with Bell and will never, ever give them another penny.

Bell, you are the most F'd up company I have ever dealt with - EVER!
 
not sure but all the same the policy still is pretty usesless of all but a very few. One thing i do know is I can suspend my auto insurance for 2 weeks, why not satellite, home phone etc. its not like they give us any breaks for being a longtime customer with constant service. if they are going to allow a customer to suspend service for 6 weeks+ why would they not allow a 2 or 3 weeks. I am not saying they should allow customers to supspend their account 5 times a year. Once or twice a year would be nice. I fail to see any logical reason besides the bells bottom line to make the minimum suspension 6 weeks+
 
why are you wanting all this free stuff...why not buy the 4100, hook it up (it only takes a minute) and problem solved?
 
does the installer's invoice outline what they charged you for exactly?

nem, who is curious
 
that is utter BS...first off, i know how much they get for an activation, and i can assure you it is A LOT more than $10 (its over $100)...secondly, it doesn't take 1/2 hour to pre-register a customer...at most, it takes less than 5 minutes.



in most cases, the dealers didn't drop BEV, BEV dropped them...if the retailer refused to preregister the hardware and abide by the newer requirements for activations, they weren't allowed to sell the product...the majority of fraud issues were pertaining to small dealers who could care less about fraud, and were only concerned with the quick cash in selling the systems (and perhaps other equipment related to piracy)...BEV has taken a hard approach, and mandated several things to retailers who carry their product, all in an effort to help curb fraud and abuse of their service.
 
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