Leaving ExpressVu or got a Rant then post it here!

unfortunately, the person on the phone has no idea about inventory situations...all they know is that they can sell the units.

there is a severe shortage of these units, and there is no ETA on them...we just received a shipment of them at our store (for existing customers), and haven't had the 9220 kits (for new customers) in well over 2 months.

the bell store that told you there isn't any, and don't know when more will be in, was only being honest with you...don't be mad at them, just because they didn't tell you what you want to hear (which is often the case of phone sales people).

good luck on getting your 9220 in a decent time frame...that is why your installer didn't have the system-there isn't any right now.
 
i think we have been (well, at least i have been, i haven't followed every post in here).
 
I have to agree with Ken:

As much as we flame BEV, you have to take everything into consideration and if you are looking for HD, BEV beats *C hands down. Through all their faults I think that BEV is the best we can have in Canada at this time.

If they would quit simsubbing across the country their HD programming into areas where there is no OTA HD, give us a IPG that is actually useful (44 hours just don't cut it) and look at the BEV product from a consumer point of view instead of just a BGM point of view there would be less complaining.

Alt
 
Yea I wasnt mad at the Bell Store people. Obviosuly they are on the front lines and would do what they can to keep me happy. The only reason they didn't let me buy the 9200 was because of Bell's policy which they are forced to follow. It is that policy that angered me.

What also angered me was that the sales person said there wasnt a shortage. If she didn't have that information, I would expect her to say that she didn't have that information. I specifically told her that I went to the Bell World store and they said there was a lengthy wait for these units. I then asked if there was going to be a delay if I ordered one over the phone. Her answer was no. If they would just give customers the correct information, regardless of how the customer is going to feel at the time, the customer is guaranteed to be less irate then than in 2 weeks when he finds out he was lied to.

I sure wish Star Choice had a comprable HD lineup.
 
for people in the real world what good does it do to have a minimum 6 week vacation/account suspend option. what person can take 6 weeks off work let alone afford to travel that long. i am not saying its never done, but for 99% of bev customers it is a usesless policy.

for a customer who pays $90 a month and then is lucky enough to get a 2-3 week vacation once a year - it would be good customer service allow them to save half a months fees once a year. We all know bell would never do this because it would require bell recognizing a real customer need.

Z
 
...Perhaps....Here's a link to a posting on another forum about my co-worker's experience with ExpressVu customer service...."ExpressVu Made My Co-Worker Cry At Work Today" www.canadian-tv.com/forums/showflat.php?Cat=&Board=Programming&Number=179403&page=&view=&sb=&o=&fpart=1&vc=1
 
My Frustration story with the csr's at bell. I purchased a 9220 on July 18. First problem they told me they don
 
:cool: It's a big "merry go - round" Do you know how many people Bell reps talk to everyday because a sub is ticked off at Rogers, or countless other competitors? I'm surprised you say that no CSR tried to save your business, they try to bend over backwards when they are at fault and a client tries to leave, then there's the loyalty team that takes over if the CSR loses the customer. It's all relative. Subs also call before their loyalty "free month" is over and try to complain about something so they get another free month, those subs aren't even worth the effort in my opinion. If they call and yell to disconnect just for another freebie they should get disconnected without offers of retention. If you want high quality digital then Bell is the way to go and they will try to keep you happy, if you want analog and gimmicks then go accross the street.
 
"6) Trying to get ppl to buy PPV for sports programming (Boxing) at $50 when the same programming is available south of the border and is included in the programming packages."

Only time HBO Boxing for example appears on PPV is when NO CANADIAN station will purchase the rights to it. It is the promoter/owner of the TV rights that decides to put it on PPV.
 
I should be getting the HD pack for free and this is the third month I've been charged. Other than that it's okay.
 
After 7 yrs of bell I am finally getting rid of it ..before bev started I was loyal waiting for it for almost a yr...but numerous delays forced me to go to DTV..after two yrs I switched to Bell...now after all this time I have had enough of sim-subbing and a lack of original programming and rising costs........but mostly sim-subbing.....Bev was very good in the beginning but now after being treated like a criminal (as bev reated most customers for a while) and my rates going up steadily it is time to get off this crazy ride.....I want more access to more channels not more ethnic crap..bell continues to tie up bandwith with foreign channels..not english speaking channels..My advice to Bell ..stop trying to please everyone and move your business model more like DTV..please your core customers they will eventually pay the bills....... not niche channels.

one thing about sim-subbing many will say, that is not a Bell problem, but a CRTC problem and I would agree, but Bell is my provider and they will lose me as a customer for it, not some Mandarin in Ottawa..if you want change you must undertake it on behalf of your customers not take from them all that the law allows, to increase your bottom line.Don't get me wrong I believe strongly companies should make a good profit.
Once Bell has you as a customer, they do not try to keep you as one and that is their downfall...I predict bell will belong to someone else in less than 5 yrs or go Bankrupt.
Well time to end my statement and go...... the big crook is on CBC telling us all how wonderfull he and his party are!
But it is like S**T you can dress it up and paint it and make it pleasant to smell but it is still S**t
 
Does ANY TV provider, phone provider, etc allow you to suspend service for 2-3 weeks? I think their offer is pretty generous (6 wks to 6 months).
 
perhaps there was a reduction in commissions, i can't say as my store has not seen such a change...but i would like to think that a customer would like to be sold what meets his needs, not what makes the dealer the most money.
 
Always wondered about the audio comparison with BEV and *choice? I am switching myself and have noticed that audio levels change from channel to channel. Does *choice have audio problems as well and why is this happening?

Thanks
 
I also switched from an old package ("Canada's Digital Advantage" I think) to a comparable new package when I added HD. I haven't noticed any specialty channel switches, but I've lost most of the french local channels in the 100's. About all I get of the french channels now are the french CBC locals. This isn't a huge issue to me (I got a "D" in high school french class), but there were a few Habs games on those channels back when there was hockey and I'd like to be able to watch them again this fall.

Perhaps BEVCSR or some other EV person can advise whether these channels have been dropped from new packages and, if not, why I'm not getting them.
 
dude if any new customer buys a PVR or a Dual Tuner they get NFL ST for $89. I hope you didn't think it was because of the $149.
 
I find my only complaint, and I may be very lucky, is I hate the channel order after the big restructure. It bugs me to have to scroll through, or jump over the block of PPV's at the 350's, then have to jump over all the adult channels, before getting to the HD channels. I'm no prude, but when the whole family is sitting around looking for something to watch, it can be embarrassing to have those titles show up.
 
Ok, it's final now -- I'm dropping Bell ExpressVU.

I've had it "up to here" with their flaky firmware on the 5100 PVR, failing tuner chip, and clueless technical support.

I called today to inquire about getting a 4100 receiver to replace my 5100. I told a customer support rep that I wish to replace my 5100 with a 4100, and asked about pricing, etc. They told me my two options: rent or buy. If I was to rent a receiver, I would have to pay a $79 installation fee, even though I have a dish. If I buy the receiver, I can install and activate it myself for free.

That's fine, I expected to pay for the new receiver. But given my experience with the faulty 5100 PVR over the past year, I asked if they could throw in some programming credits. They said "no".

Ok, that's fine. I'm switching to StarChoice. I don't need HD, and StarChoice's $99 receiver comes with free installation, $50 programming credit and $50 PPV credit for the first 2 months.

That's yet another confirmation that ExpressVU doesn't care about their existing subscribers. Well good riddance!
 
I've had it with Bell (CSR/Billing)...

I spoke with a Supervisor and made a deal with him that if I don't get the credits ($198) I've been calling for the last 4 (months), I am done. I'm not even going to pay my current balance ($110) and that $150 for cancelling my contract early.
 
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