Leaving ExpressVu or got a Rant then post it here!

I canceled my bev and am now a very happy *c customer.

It all started July 2004 when I bought a two receiver special (a 3100 and 2700 receiver) with a one year contract they were advertizing and I was suppose to get a $70 programming credit within 6 weeks.

Well two months went by and still no $70 dollar credit so I called and was told it will be on my next bill. Next month I do not get the credit on my bill so then my wife calls to complain and demand to speak to a supervisor, again is told it will be on our next bill, but wasnt. Plus every time we called we were greeted with the most arrogant and rude customer service I have ever experienced, not to mention the wait times we went through to be abused.

This went on and on every month we called and even emailed. But still no $70 dollar credit. Then got a notice saying they are going to change us $3 dollars more a month unless I change my current package to one of their new packages, which would mean I would be paying more per month for the same channels.


Also in July 2004 we had bought a 5100 reciever off of ebay and called bell to add it to our account they said no problem but I will have to pay $100 dollars for a smartcard for it, stupidly I did pay it and waited almost a month for the card.
Now back when I bought the two receiver special package I was told I must activate two recievers on my account to fulfill my part of the contract. I asked if it has to be the two receivers from the special or can one of the two be the 5100 I got off ebay. I was told it didnt matter at all as long as I activate at least two receivers. So to sum it up I then had the 5100 and the 3100 hooked up and active on my subscription, with the third 2700 receiver still in the box under the stairs.

I was called by bev two or three months later and told very rudely if I did not activate the 2700 receiver I will be charged a couple of hundred dollars for not activating two receivers on my account per the contract. I explained to the csr I had been told it was ok to have the 5100 and 3100 activated will satisfy the two reciever contract. Flat out told me NO activate the 2700 or I will be charged, and to do it in one week or I will be sent to collections. I then asked the csr how I can do it with only two lines coming from the dish and I only own two TV's. The csr didnt answer my question just repeated I had one week before collections. So I hooked up the 2700 and called bev a few days later to activate and then put it back in the box in the basement and havent used it since.

Well then I knew my contract was up July 15 2005 (knowing they force a 30 day cancellation) on June 15 I called to cancel my bev service and experienced another run around of them saying I was not fulfilling the contract. I explained that I was paying for exactly 1 year of programming and was transferred to another csr who in turn after explaining again transferred me to yet another csr who was actually the cancellation dept and was the nicest bev csr I have spoken to and was politely able to cancel my service. When she asked me why I explained the whole thing and then she apologized and gave me the $70 dollar credit right then and told me I then had a credit on my account of $4 and something cents. But I said thanks but no thanks I just happy to have my subscription cancelled.

I will never recommend bev to anybody, meanwhile *c has been the nicest most professional csr's with the best picture quality and value I have seen to date. Iam paying less per month with *c for the same channels including HDTV.
 
Lol The Invoice is a standard Invoice with all needed Info. As to is it detailed it says

Install Bell system and dish then price $149.99 plus tax.
 
I just tried to buy a new system because my dish got damaged. I went to Futureshop and Bell world they both told me they could not sell me a system because I am already a subscriber. I phoned Bell and was basically told that I would have to search the Buy and Sell to find a dish. So I told them to close my account. I'm fed up with their lousy customer service.
 
that's were you are totally wrong, you see i have both, lot of HD channel on BEV, THAT IS CRAP. The picture quality is horrible compared to *c, i like a lot of channel from BEV but for High Def quality I always go with *C.

i went with SC with basic and High def channel, I have the whole nine yard with BEV.
I saw both side by side and BEV need to fix things up because the HD programming and the picture quality look like SD compare to *C.
If you guys don't believe me, just try it, go tu future shop or any dealer ask them to show you High Def channel with both system on the same type of TV and you will see the difference!
 
My frustration story continues. Was suppose to get dish installed on Tuesday, then moved to Wednesday. The guy showed up yesterday but didn't have the proper equipment to install the dish. He needs a 45 foot ladder which I told Expressvu when I originally booked the install. Now my install is tentively scheduled for Friday (3 days later then it was suppose to be) and I have to go pay for a rental of the ladder needed.
 
This is ridiculous. I am at my wits end with Bell. Now my 5200 is getting 0 min. recordings. Then I call bell and even though I called the bundle line which is supposed to quick......I went through to the EV tech. To get disconnected. I tried to use the web and email them but I keep getting a error message saying I pressed back in my browser which I didn't and my message was deleted from there server.

Anyone have an email address I can send my complaint to?

Thanks

Joe
 
I read all your posts about your pvr. You would have been able to get out of the contract just based on those issues. You were told you'd have a certain level of service and didn't get it, that voids the contract. Bell aren't complete pricks. If you aren't getting the service you were promised then cancel the contract. It's business, simple as that. For the thousands of PVR's out there you got a dud. For the most part the pvr works very well. But to say "two years can't end soon enough", well based on the probs you had, you would have been able to cancel the contract, any supervisor would have approved it. I wouldn't pay money for a service I was promised but not getting, why should you?
 
My experience has shown me that Bell does not inform their Bell World stores of anything.
 
I did actually try to end the contract and they said "no". I guess I should have tried harder.

Anyway, the PVR works fine now that they replaced the reciever. Of course, it was software problems they were claiming all along. Funny how the replacement receiver worked just fine with the same software.

Now I am having other problems. All my even number transponders are either no signal or very low signal. Once again I called BEV and after hours of troubleshooting they told me it was the cable and wanted me to rip it out and install new cable. They even offered a credit to offset the cost of the cable (not sure how much of a credit that would have been). I started to make an attempt but realized I don't have the tools necessary to install new cables so I called them back and told them to come and do it. They tried to charge me $75 for the service call when it was them who installed the thing in the first place (hence the 2-year contract). I guess the installation is only good for 90 days and it is just past that even though I have been having the problem long before that. I just didn't call right away because first, I never noticed for some time and second, I figured it was just another issue that Bell was having and I had hoped they would clear it up eventually. It wasn't affecting me all that much so I didn't want to spend hours on the phone and thought I would let them clear it up.

So I asked to speak to the manager and told them they installed it and it isn't working so maybe they should come and fix the problem. Nothing has been done to the cable since they installed it. It is very protected. After a long debate, they said they would send me a replacement LNB????? So I am now waiting for that and we will see. Funny how they determined it was the cable but as soon as I demanded they fix it, they decide to fix something else instead. I can only hope that will fix the problem or it will be more hours on the phone again.
 
i would tell them to come and pick thier equipment up, they can see me in court to try and get thier money.....they would never win as they never honoured thier side of the contract
 
I'm thinking that I should have read all this stuff before and that might have avoided a great deal of the anger I'm feeling at this moment.

Here's the story: We bought a dish at one of the "Espace Bell" stores here in Montreal about a month ago. The deal included free installation, and so an appointment was made for last Friday morning. Ok, so we get to Friday, we moved furniture, prepared this and that in expectation that the installers would show up before noon, as promised and written in the contract. 11:30 came and went, and still they hadn't shown up. We called them up and asked why the hadn't shown up, and were told that they would show up "within the hour". Well, finally, closer to an hour and a half later, they finally showed up, went up to the roof of my building to "check" and then knocked on our door to inform us that "they" couldn't do the installation because they didn't have the correct screws to install on a concrete wall. According to them someone else would have to do it, and we would have to deal with it.

The excuse sounded a little lame to us. You's think that a company that puts these things up would be prepared for any surface. It's not like they said they would have to return with the right equipment, they just flat out said they wouldn't do it.

Anyway, so now we call the Bell store in particular and tell them what happened. The first person said they would arrange to send some other people, and they would call back. An hour or so goes by, and no return call. We call again... The second person sounded annoyed that we would call again, saying they were aware of the situation and would get back to us. When asked to send someone reliable this time, their response was that that kind of thing had nothing to do with them . And again, they promised to call back.

Two hours later, still no return call, and we decide to call Expressvu directly. After explaining the situtation, the first guy, in barely understandable english rudely claims that "you already mentioned the store 10 times already!" Finally, he transfers the call to someone else in another department, who was actually polite. He promised to look into the situation and get back to us Monday (today).

Meanwhile, the store never bothered to call back, and we are waiting to see if the guy from Expressvu will call back today, as promised. I must say, I'm totally disgusted with the way we have been treated, especially since we haven't even been acitvated yet. I had the same problem with one of their stores a few years ago when they sold me a defective cell phone and then refused to fix or replace it.

So what can I do at this point? Do they have us trapped or can we demand that they take the system back? I'm worried that this is just typical of what dealing with them would be like should the thing get activated and we encounter any sort of a problem. It's totally unaceptable to treat a new customer in this manner.
 
Your not the only one...............there is a leaving bell rant thread already started..
 
if you are only getting even or odd transponders, it is usually the cable...it could be a bad LNB, but the cable is usually the culprit...when my system was installed, i used a piece of RG59 from the wall jack to the back of the receiver (my house is wired for satellite)...i was having the same problem...i removed the 6 foot piece of RG59 and replaced it with a piece of RG6, and everything was fine...i didn't think a short piece of RG59 would matter, but it did...ideally, you want straight runs of RG6 from your dish to your receiver, all with RG6 cable.
 
I was actually refering to the person I spoke to on the phone. The Bell World people told me the truth, that they didn't have a definite date of when they will receive more units.
 
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