Leaving ExpressVu or got a Rant then post it here!

My biggest problem now is that I want to rent a receiver as they advertize for $2.50 a month. This is ONLY available to new subscribers. So, I said, I guess I have to cancel my service then. The CSR said, yes. End of conversation - this was in person and I was not being rude. I called to see what they would say over the phone and was told that they are "looking into" allowing current subscribers to rent receivers. I told them they best decide soon or I would switch to cable.
 
Does Bell have no confidence in there products? When you have an excellent product........why cancel?
 
I have to say I agree with phil1957ca I was a loyal bell customer, THey could give a flying F@#$....I went to rogers, saved some doe....BUT I would even pay more for rogers if I had to, thats how poorly they treated me....I can't wait until JUly when rogers launches VOIP , Than I will nothing further to do with bell...................Thay have this same rant thread for people leaving rogers, its no where near as long as this one.......................................................................................................................I don't think all these people can be wrong.........
 
Ok, so I spend the last 2 months reading all there is to know about HDTV. I purchase a Panasonic 50" plasma screen that arrived 3 days ago now. For my HD feed, I decided to go with Bell's 9220 PVR as I currently have a PVR for cable and wouldn't be able to live without it.

I went in to a local Bell World store to see if I could pick one up. Of course they were all out of stock. They did however have a 9200 sitting right in front of my face, but wouldn't let me purchase it even though the contents of the boxes are identical. The only bloody difference is the little sticker on the box! They said it'd be mid October before they get any more in. Fine, I decided to go try calling Bell directly...

I call bell up and the lady I spoke to on the phone said that there was no shortage of these units and I could place an order right away and have it installed in a week. Great! So I order the receiver, which by the way they charged me for a couple days after ordering instead of charging me when I actually get the receiver. Then we go to schedule an installation date, and it turns out there is only one installer for Sault Ste. Marie, so I had to wait until October 11th to get it installed (was about 2 week wait). I wasn't that concerned about it as I didnt even have my TV at that point.

So I leave for Thanksgiving weekend late Friday afternoon and return on the Monday to find a note on my door that they tried to deliver my TV, and that they'd try again on Tuesday. I'm thinking, Great! I get my TV and satellite all on the same day!

Tuesday morning comes and I get my TV nice and early. Now just had to wait for the Bell dude. So we waited... and waited. They said he'd be there between 9am and noon. 12:30 rolls around and still nothing. So I call Bell.

First off, I had to wait in line to talk to someone for probably 25 minutes. I used to work at a call center, and the WORST it got for waiting times was 10 minutes. That was a contract for Gateway computers. This shows me that Bell doesn't care as much about pleasing its customers and understaffs phones! No real suprise, as it is consitant with everything else.

So after actually talking to someone, who was very kind and well spoken, I find out that the installer wont be comming by today because he doesnt have my receiver. :\ I obviously ask when he will be getting my receiver. That was apparently unkown. I also asked why I didnt receive a phone call telling me that the installer wasnt comming today... no answer to that either. At this point I'm not feeling that great, so I ask to talk to a supervisor.

The supervisor talks to some dealer or something and apparently gets them to order a receiver for me to arrive October 19th, 21st at the latest. So I have to wait another week. She also gives me 1 month free programming. Well thats better than nothing. So I hangup and go about my business.

Today (Oct 13th) I am thinking to myself, hmmm... I wonder if they scheduled an appointment to install my new receiver? So I call them up, and again after waiting 10 minutes during a slow period of the day, find out that, No they did not schedule an install appointment. So I ask to do so, and the earliest available is October 25th. A full 2 weeks after my initial install date.

I explained to the lady (who was also very nice) the history, and asked if there were any notes in here system about any of this? She said there was nothing in her system because I was a new customer. I am quite mad at this point, but remain calm. I ask how am I supposed to get a free month's service if there are no notes? She says all you have to do is call them up and say there was a problem during installation and that a supervisor agreed to give me 1 month's free service, and they will give it to you. So this means that once I go to activate, I will have to go through all of this again because there are no notes in the system! Also, to any new customers, just say u had big problems and you get a free month apparently.

So as it stands right now, They are comming in the morning of October 25th. I wish there were an alternative to Bell ExpressVu. This is COMPLETE garbage! I have worked in several business customer service departments, and this is just horrendous. They (Bell execuatives, not the poor souls on the phones) truely do not care about keeping their customers happy.

If anyone has any advice I would greatly appreciate it.
 
Well you've just got to love this insanely bad customer service....

Let me rant at ya a while, here's what happened.

I signed up for a 2 year rental contract on January 1st of this year. In the bundle that I got was "6 free months of premium movies".
When i got the first bill I saw the $19.00 charge for the premium movie package so i of course called in to let them know. They assured me the credit was in going to be applied, and told me not to worry.
The next bill comes, and it's another $19.00 with no credits applied so I again call. This time they tell me the credit hadn't been applied correctly, and they wil put it through ASAP for me.

A month passes with us recieving no bill at all..

I just recieved another bill, and guess what... no credit, and $80.00 overdue. So now i'm pissed right off, i call up and ask what's going on. The CSR says the she will add the 6 free months of premium movies starting May 1st, a $25.00 credit, and $15.00 in ppv credits. Now that is the biggest slap in the face, they've charged me for 4 months of it, then offer to give me the 6 months free starting now. I refuse, and ask to speak to a superviser.

Ok now this isn't a lie, she said "If you want to speak to a superviser, I can try, but then i won't be able to offer you those $25.00 and $15.00 credits and i doubt you'll be able to talk to them."

I waited on hold for most of an hour on and off, and was never connected to a supervsier.

Now correct me if i'm wrong, but isn't this out and out fraud?
Finally she said she put through a $76.00 credit to the billing department (the exact same thing i had been told the previous 3 times) and i had them turn off the premium channels so at least I won't get charged anything more.

I have no doubt that this credit will not be applied on my next bill, so does anyone have any ideas on what i could do? Seems to me that the system is designed to make these sorts of mistakes. How can we get someone held accountable?

I'm considering filing a fraud complaint with the RCMP
 
Are you a Starchoice subscriber or Bell ExpressVu subscriber? Looks to me like you have the wrong forum.
 
that isn't the case...when Bell went to requiring ID, credit card or EFT "guarantee" for activation, and electronic registration of the equipment a couple of years ago, many small dealers left...the reason they left is that they simply couldn't be bothered to do the few extra minutes of work that Bell requested from all their dealers which in turn would help BEV curb fraud and abuse of their hardware...if you don't comply with the rules, you can't sell ExpressVu.

It is as simple as that.
 
Lets just say I already have a Dish Network 5100 PVR. I subscribe to ExpressVu and I have a 6200 receiver. If I don't set the PVR 1 1/2 to 2 days before the show is on. I am screwed and will miss the program. You have to be aware all the time and set it within that time frame. Even the search funtion doesn't find programs I look for that are to be broadcast within the 2 day guide on the 6200. I couldn't believe it. Not only is the guide 2 days but it won't even find programs within the 2 days.
 
Way to go Bell!!!!! I'm currently in the process of moving and called bell to get the move program. Was told that my dish would be installed todaY(aUG.9). Called in a week ago to set this up. Phoned today to see what time they were coming at, was told this afternoon (changed from morning: problem 1), Called back a few minutes later to give them a contact number and was told I owe money on my bill that I didn't owe. Problem 2. Then told I needed to have my old dish to put up (was told earlier for the move program to leave it behind: problem 3). Then told I had to pay the money to qualify for the move program. Problem 4. Then told a dish would be sent out to me in at least 10 days. Problem 5. Install suppose to be today doesn't seem like it will happen.

Told Expressvu if I wasn't locked in for 2 years I would be walking. I've had about enough of their crap!!!
 
I am not having trouble emailing them. They are just not responding back to me. I wouldn't doubt that it would work. As long as money is being sucked in they don't care.
 
I'm curious, why would they shut off the service? Is it because you had your cottage receiver attached to your house account? If that's the case then blame the CRTC. The cable companies complained that it was unfair to them that Bell Subs could have a receiver and dish at the cottage and the house in the city on the same account. So now, either all receivers have to be in the same place, or only one place is allowed to be active at any one time.
 
Lastride...

The 9200 receiver is known to have "search" issues...often a soft reboot (holding power button down on the front of the receiver) for about 10 seconds, forces the receiver to download an updated guide..and search usually works after that...

I've called technical support on the issue..it's a known issue..will the next firmware update (rumored to be soon) fix this?..no idea.

Even though there is only a 2 day guide, and there's a few irritating bugs...I wouldn't trade my 9200 in for any other currently legally available satellite receiver in Canada ...now If I was a U.S. citizen...a HD TIVO unit or the Dish PVR 942 (U.S version of the 9200..with 9 day guide and name based recording!) would be MINE..ALL MINE...evil laugh...:p

BTW..you can set manual timers (daily, Mon-Friday,weekly) for any time periods
 
Another call to Bell today. The Expressvu people know that the dish was returned and say that the money for the dish will be refunded. We'll see what happens, but hopefully this mess is now settled...
 
Interesting isn't it. I've had a few problems with my phone and Sympatico service over the years but generally, I found them realiable and satisfactory services.

My problems with ExpressVu have led me to turn off ExpressVu.

When I did have some Issues with Sympatico a few months, my anger with ExpressVu was such that I thought, I might as well switch.

I currently have Primus VoIp for my business line (not home) but I think when Rogers comes out with VoIP, I will probably switch from Bell if its price competitive. Why? Just cause!

The result is the rudeness of ExpressVu and crappy quality will have cost them my Internet, phone and television business. Probably cell too since I will probably will consolidate on one bundle in the next 6 months.
 
Back
Top