Have you received a new Smart Card from Bell?

  • Thread starter Thread starter Bunkhouse
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I have a 3200 and it didn't come with a smartcard anyway - the slot is empty and it works fine... haven't received one either, am I supposed to?
 
5900 and 9200 updated in about 15minutes. Now i can plug in my thumb drive to the 9200 for picuture viewing!! Ill have to see what else i can plug to that usb now :)
 
Received two cards on Wendesday February 20th. Swapped first one with IRD version E651; of note, documentation said the version has to be E6## before replacing card, turns out that is false and it has to be E652; result is error 019, card is inserted wrong.

Contacted support, said they would update it to E652 and then asked me to swap card in 2nd reciver. When said I didn't want to update it now, the rep was surprised. Guess they thought I would have faith it would work on one, when it didn't work on the other, but they don't force you to update both at the same time luckily.

Two hours later still not updated to E652, so contact support again and they said they would send a card, and that would take 2-5 days.

As of today the 26th haven't recieved a card. Called support, troubleshoot for the THIRD time (Replacement card never sent), and the outcome now is a reciever and card are being sent to me, and I should have by the weekend. At least this rep understood why I don't want to try and activate the 2nd reciever yet.

So now we wait and see if I get a replacement before the weekend.
 
I had problems with a 2700 too - tried a re-hit last night, haven't checked yet to see if that fixed the problem. After the inital hit, it still was on the screen about activating the card - even after a hard reboot. All other receivers worked fine (9200/5800). The 2700 doesn't get used much, so I didn't notice til a couple days later that it wasn't working yet.

Has anyone noticed the 9200 being slower with the new card? Or is it just my receiver?? When I create new timers, or delete something, it has a much longer pause than it did before.
 
From what I understand, the 9242 and 6141 will receive an update, and the 4100/6100/9200 will get cards. Is that correct?

I feel for you, it will be hell when the swap speeds up. They provide a different 800 number for activating new cards, is that automated or does it go to an agent? And if it goes to an agent, are these agents specialized in the swap or just regular Tech agents?
 
I just saw a person use a reprogramed smartcard to receive all the channels. He said that there is already a "fix" for the new smartcards. My question is - why does Bell continue on with a "broken" system
I do feel annoyed in that I pay through the nose for programing and am treated like a second hand user by Bell - no discounts etc. like a new user, on new receivers or programing, while others can easily circumvent the costs and hassels from Bell.
Why can't Bell make it secure?
 
I swapped mine last month. Sometimes the automated process only does one of the cards (yes I know what it says it does, it just does not always do that, this is Bell). So you wait two hours, try again, wait, etc. Just wait for a human being, convince the human being to read their screen and think, and they will likely say "so you want the other cards activated as well". Answer yes, 2 minutes later all receivers should be working.
 
So far that channel is not available to BEV subscribers , only pirates can see it on their hardware.
 
Finally got my new SmartCards today, 3 x4100's. Took about 5 minutes for programming to return. I hope I'm one of the last to get them.

-Mike
 
About the receivers: nope. 4100/6100/9200s are cardless receivers except for some 6100s which have a card. Those are most likely refurbs in which the chip which acts as a smart card has failed. So the auxilliary reader is used in this case. As for the 800 #, I don't know, as I didn't take any calls this week so I didn't access our info headlines. Either it's gonna be done through Emily or by an agent...a regular tech agents as all techs are able to activate smartcards or receivers. We all use the same application, and we techs also do customer service such as billing and account management (programming upgrade/downgrades, movings, service calls, etc...).
 
I had a nag pop up on ch 501 this AM telling me my smartcard is about to expire, and to checkout ch 263.
 
Every model, except the 6141 and 9242, will be receiving new cards regardless if they currently have a card or not.
 
Except that this rev is not N3 compatible. Waste of Bell's money as it is already compromised - another great Kudelski effort. Now I understand why Charlie Ergan bought another security software company.
 
Got mine Monday

1-9200
1-4100
4-3100

All can be done online, which is good because 3 friends each have a 3100 and my father has the other 3100, all in different locations.
 
It should not take that long for the Bell swap, they have been sending cards out for a while already, so I hope it will be in less than 6 months, I think Bell has 2000000 subs.

Dish net will take a while since they have close to 14000000 cards to send out.

The English hackers will not be hurt much, many mite leave but others will point to Dish net, if they are not already since many have both providers open, the hackers that will feel this are the French, Videotron will be very happy and I do hope it works this time.
 
I received a automated phone call message today from bell saying my smartcards were sent in the mail 7 days ago and to activate them ASAP to prevent losing programing.

I did not receive them yet.
 
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