L
Lionne
Guest
So I ordered the bright and shiny new iPhone a couple weeks ago, one for me and one for my boyfriend. We're both Verizon users, but porting our existing numbers to ATT. We both have separate Verizon accounts, but it should be no problem, right? Ha!
10.30am I am texting and receiving just fine, and I get an email saying my iPhones have been shipped! Hoorah! When I receive the phones tomorrow, call this number to activate and register my wireless number, blah blah
11.30 I try to send a text, no luck. Try again, nope. Can't receive a text either. I call my cell from my work line, only to be told "The voicemail for this account has not been set up yet". I'm thinking...no way. They wouldn't just switch services to the new phone when I don't even have it yet, would they?
So I call ATT. That's exactly what they did. The customer service lady doesn't know why they did it that way, she's very sorry and she'll see what she can do to port the numbers back to the original phones. After much time on the phone and a conference with Verizon, she manages to get my phone up and running. But, the problem is my boyfriend, who is in Coast Guard training in California. Unreachable except for his cell phone. Who has no idea why his phone is suddenly not working and now has to borrow someone else's phone to figure it out. He'll probably call Verizon and go through the whole mess, and won't think to check his email or Facebook for the urgent messages I've left for him.
Just a lot of frustration for nothing.
On the plus side, ATT customer service was very nice and helpful, and they're waiving both activation fees due to this mess.
10.30am I am texting and receiving just fine, and I get an email saying my iPhones have been shipped! Hoorah! When I receive the phones tomorrow, call this number to activate and register my wireless number, blah blah
11.30 I try to send a text, no luck. Try again, nope. Can't receive a text either. I call my cell from my work line, only to be told "The voicemail for this account has not been set up yet". I'm thinking...no way. They wouldn't just switch services to the new phone when I don't even have it yet, would they?
So I call ATT. That's exactly what they did. The customer service lady doesn't know why they did it that way, she's very sorry and she'll see what she can do to port the numbers back to the original phones. After much time on the phone and a conference with Verizon, she manages to get my phone up and running. But, the problem is my boyfriend, who is in Coast Guard training in California. Unreachable except for his cell phone. Who has no idea why his phone is suddenly not working and now has to borrow someone else's phone to figure it out. He'll probably call Verizon and go through the whole mess, and won't think to check his email or Facebook for the urgent messages I've left for him.
Just a lot of frustration for nothing.
On the plus side, ATT customer service was very nice and helpful, and they're waiving both activation fees due to this mess.