Not quite accurate wrt N97 and scratches. From the poll on the August support thread, less than half (almost a third really) of those with scratches reported a visible effect on their pics:
Scratched, major effect 13 11.30%
Scratched, no effect 34 29.57%
The remaining 60% reporting no scratches or effect, of course.
I think the form factor is doomed to disappear, unfortunately to many. Bigger touchscreens is the way of the future, though hopefully Nokia will be wise enough to not force users into a touch environment. I'd prefer N97 had another dpad in between physical call and end buttons on the front face, for example, and originally thought N86 was going to be a merger of N85 and N82, instead of just an another variation of N85.