my daughter is trying to claim on her ppi insurance with Natwest but is

R

Rita E

New member
banging her head against a brick wall? She was unemployed off and on for over a year but as she was actively looking for work and managed to get odd days with an agency she never signed on. She did try signing on but as she wasnt eastern european and spoke English she wasnt allowed to take me with her. This meant that the questions that I would have asked she didnt. Hence she never signed on properly and in the end couldnt be bothered to. However the insurance she had with Natwest required that she signed on. She had proof she wasnt working but never received benefits. For this reason they have refused to pay her any ppi. I think they gave her £200 in her account although this was about a quarter of what she should have got and in any event she never received it as the account was closed and she never got the money from it. We sent her case to ombudsman and the papers were returned to us last October. So we thought the case was closed and no luck. HOwever on phoning ombudsman he told me to send papers back to him and he will look at it. As apparently the first time round the ombudsman doesnt look at the paperwork but just forwards the papers on to relevant bank department. So now we are trying again to get her money back. Has anybody good any good advice that may help the case, only good advice needed no smart alecs, thanks
can somebody answer who isnt advertising another site please
Hasnt anybody got a "sensible reply
Hasnt anybody got a "sensible reply
 
I'm struggling to make sense of your question, to be honest. On what grounds is your daughter trying to make a claim on her PPI policy? e,g. unemployment, accident, incapacity?

If you want to make a complaint against an FSA-regulated institution, there is a defined process; you need to give NatWest the opportunity to respond before going to the FOS, which is why the ombudsman didn't investigate your complaint. Once you have complained to NatWest, and they have issued their full and final response, then you can complain to the ombudsman.

Please provide more details about your daughter's claim and I'll advise further.

Regards.
 
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