Leaving ExpressVu or got a Rant then post it here!

FYI, I had similar problems when I installed my 9200. After checking all my cable connections and putting new connectors on each one of them, it ended up being one of my outputs from my Quad LNB. Replaced the LNB and have had no problems since.
 
The credits I received were for $9.99 max. They did not include adult programming as you stated. That was made clear to me. I did not order an adult movie. After keeping me on hold what felt like hours. They said anytime you get credits you get charged for the movie and then get credited the next month.

The whole system is backwards IMO but I said fine......whatever. If I do not see a refund of my 2X $3 and $9.99 + tax for both next month then I am disconnecting all my receivers, my phone line, my internet and cancelling my CC. They will have better luck getting money from a stone. Contract or Not. They broke the contract a long time ago when they completely #$%ed the software on these machines.

Joe
 
All i know is the customer service at bell sucks, and the us programs are subed in for canadian ones that cutting off shows that i'm watching eg. alias end 5 min after and i miss the end everytime, the sound is different on each channel and some you need to turn the tv up full blast to hear, but becarefull not to switch channels before turning it down because you will go def. The equipment works half A$$ and when people ask me how i like my expressview i tell them not to bother and go to star choice. I have a year and a half left in my contract and if bell does not fix the sound and subed programs i will switch. And i've learned, as soon as a CSR starts giving me a hassle just ask for the escallations department, and dont take no for an answer, because so far no CSR has ever ended up helping me. 8 calls in 5 months.
 
you can buy a replacement 20" dish with the upgrade kit as i did a number of months ago. and it was only $99 and i was also given the $60 programming credit.

of course you have to call bell sales to get it though.
 
So i get an expressvu bill in the mail today for $1135.00 (approx) It had an equipment charge for over $940 on it. SO i call bell and they tell me that i never sent back a replacement receiver that i was sent. Meanwhile i did get a notice for a non-received receiver in the mail 1 1/2 months ago. Back then i called bell up and they confirmed they just received that receiver that day and they even noted it on my account.

So i get transfered to some higher level in the food chain, he asks me if i have the Canada post proof of me sending it, i told him that when i called the last time they told me that paper is no longer needed since it was noted on my account that all my replacement have been received. So then i'm put on hold for 15min, when he gets back he tells me that they apparently don't have a record of getting that receiver (even though they said they confirmed that note was left on the account) and they will launch an investigation.

But here is the kicker, i'm still required to pay the entire bill within the week, i asked if i can just pay for everything but the receiver and they said if there is an outstanding bill it would be subjected to their interest rate, (which god knows it can't be good). Apparently i will be contacted by an investigator over the next few weeks.

I'm not sure what i should be doing now other then wait for that call and hope it gets sorted out before i have to pay the bill.
 
this is one of the reasons why my london stores have a dedicated local company handle our installs...this type of instance NEVER happens anymore.
 
It's so nice and reasurring that Bell knows what is best for everyones vaction time. I guess all their employees only have time off in the summer months.
 
also, try not to call around 4-6 pm est as that is when everyone gets home from work and calls about their bill. try calling earlier or later in the day if you aren't using the number jeffer gave you.

nem, who wipes the sleep from his eyes
 
My 1 year contract with BEV is up at the end of July. I will wait until the end of June to cancel my account before going back to SC now that the HD PVR is a reality. I've had enough of the 6100 problems. Even my wife is getting annoyed. I called and got the same song and dance about "there must be something wrong with your setup" line. I fully expect BEV will try to make my life miserable when I cancel. Hopefully they will surprise me and be gracious about it like SC was when I cancelled my account with them last year.
 
EVUCSR, Are you a share holder in Bell Canada? if you have any cloud with Bellvu-Express, advise them to teach their personnel some basic "TQM" (Total quality management) Teach them how to talk to their clients, Especially over the phone while they are supposedly helping you with information or advise on their service! Where I am from a paying customer still likes to feel appreciated! after all, I am sending MY money to THEM!
No company is indispensible, no service I can not do without!!!!! believe me when I tell you that I am just as happy without Bellvu-express and $ 59.60 ahead every month!

R R
 
in reality, as with EVERY publicly traded company, none of them do.

it is all about gaining market share, increasing new acquisitions and increasing revenues and profits.

welcome to a capitalistic society.

BEV continuously adds new customers from people who are with "the other guys" and feel exactly like you do (as will Rogers, and StarChoice)...you can flip as much as you wish, but it is the same elsewhere.
 
Selling is part of any business, however if you got something you never asked for that's a different story.

I'd check and see if they cancelled the dish care package correctly. If you cancel before one year there's an automatic penalty generated by the billing system, I think it's 25$. You may see that on your next bill.
 
yes you are correct that is what happens. BELL SUCKS!!!!!!! They only have a 2 day guide while DISH NETWORK has a 9 day guide. IF you e-mail Echostar they say there pvrs can go up to 14 days max.


are pvr's worth it? HELL YEAH. I have 1 5900 PVR & 1 5200 Dual Tuner. I never watch stuff live I just PVR it.

Reasons PVR are worth it:

1. You can record RIGHT on the HD. NO DVD's or videotapes needed. 5900 has 80 hrs & 5200 has 120 hrs. 9200 has 180 hrs.

2. You can rewind & pause a program(up to 60 min's).

3. Lets say you are watching oprah at 4pm & at 4:38 you wished you recorded all of it from 4pm well you can go back & record it & then you can forward back to "live action"

4. When you watch a recorded program from the HD you can't tell if its recorded or if it is "LIVE".


I also have a PANASONIC DMR-E95H DVD recorder that has a 160 GB & over 280 hours & a PVR is WAY BETTER. With the DVD Recorder you can't go back, pause or record from WERE YOU WANT TO.

I bought the 5900 for $400 CDN & the 5200 for $490 CDN & the DVD recorder for $450 US(back then it was $576 CDN). PVR BLOWS the DVD recorder out of the water IMHO. I got ripped off on the DVD recorder. i could have bought a decent DVD recorder for $200 CDN with no HD.
 
So now it is a week and a half. Should I send a third now? There seems to be a pattern developing here?!>
 
i was a very loyal bell customer since oct97,i think i was number243
funny how u can be so numb for 8 years.after last week when they shut off my sat at the cottage,i flipped,i am no longer a customer.they hung up on me,wouldn,t shut it off when the paid up date was but instead 30 days just to suck another 31 dollors out of me.made no attempt to provide excellent service as they say when they answer the phone.Paying over $80 amonth you would think theywould kiss your a## to keep you.they could care less.i went to sc and i love it

Sc good points
its not bell
no sim subbing that i have seen
its not bell
military channel
its not bell

expressvu good points
? nothing
 
reneritter...............u took the words right out of my mouth...if these people were capable of reasoning, they would have one more customer...I went to rogers, and am kicking myself for not going earlier.....every issue i have gets resolved without hassle...ALWAYS in my favor...................
 
Like I wrote yesterday, a CSR from Expressvu said that if we returned the dish to the store, we wouldn't be charged in the future. We called Bell billing this morning to make sure the charge for the dish itself won't appear on our next bill. The person said that they hadn't received the cancellation note yet, but that it would be taken care of.

The thing was never opened, never mind activated. The store has the thing back, but we have nothing in written form to prove that. After the way they treated us, I'm just very concerned. I know that you have a certain amount of time to activate a system before they charge you some sort of penalty, but again, we no longer have the system, and I'm assuming someone else will buy it and be linked to the card numbers and so on. I don't want a nasty surprise in the mail one of these months. If it wasn't activated, and we gave it back to thr store, we should be off the hook, right?

Also, If anyone could PM me with contact info for the Bell complaints department, that would be appreciated, although I've heard that they usually ignore these things.
 
You probably disconnected after your bill was issued. Which means, because they bill one month in advance you will recieve the credit on your next bill.

Nem, who is filling in the blanks
 
Back
Top