Here I come to the rescue...or not lol. Let's see...there are a few basics you should be aware of here:
1- There is a 90-day warranty on any service calls. Which means that even if they came 3 times, if the last time is less than 90 days ago, you're still under warranty. Which is good.
2- Yes there is a contract. If it's an all-in-one contract (most likely it is), the breach of contract fees would be 22$ X # of months left to contract, up to 100$, + 99$ for your rental receiver. Which would mean 199$. To cancel there is always a 30-day notice, which would mean you would get disconnected 30 days after placing your request. After call cust. service, they will transfer you to a dept. usually called the "cancellation dept". Internally it is rather called the retention dept...it's purpose is of course to keep you with Exvu by offering you stuff, discounts on programming, free rental receivers for a year and things like that. They will proceed with the disconnection request if you don't accept any save offer. But please, if you call to disconnect, don't tell the agent you want to speak to retention...it will catch their attention and they may suspect that you are aware of the purpose of the department, in which case they might offer you less. I spoke to a customer once, who knew exactly how retention works and there were multiple memos in capslock stating that he isn't entitled to any free stuff and that he actually cost Exvu to keep him as a customer (like, in a year it actually cost Exvu to keep him as a cust.)!
