E
Ex Agent EV
Guest
If you read me well I asked them...they said that it could cause issues that are easy to fix, but never would break the receiver or make it useless
M
Mozza
Guest
When I do call, I'll be sure to post a full account of what happens.
Thank you Agent EV - your service here is so greatly appreciated and valued, even though not everyone agrees as such.
Thank you Agent EV - your service here is so greatly appreciated and valued, even though not everyone agrees as such.
E
Ex Agent EV
Guest
If it's a case were the landlord does not permit the dish it is ot Bell's fault...they could provide the service, but the landlord woudn't let them!
Since you signed a contract Bell could very well charge you the early termination charges, after all it's not their fault, but they don't, they will credit them to you if you could send the proof that it is forbidden.
Of course if they could provide the service they would never credit back the early termination fee...it would be a plain and simple breach of contract! If we require people to sign a contract and give them rebates or month free to let them go to another provider once the credits or promo ended
Since you signed a contract Bell could very well charge you the early termination charges, after all it's not their fault, but they don't, they will credit them to you if you could send the proof that it is forbidden.
Of course if they could provide the service they would never credit back the early termination fee...it would be a plain and simple breach of contract! If we require people to sign a contract and give them rebates or month free to let them go to another provider once the credits or promo ended
S
SensualPoet
Guest
Really. Why is it Bell that bears the brunt of the client moving "out of territory"? The customer signed a contract for two years. Why should Bell ExpressVu release the contractee who opts out of the contract prematurely? It's not Bell's fault the customer moved ... a contract is a contract. Bell, and the customer, already signed a "cancellation clause". Why not exit gracefully instead of insisting Bell ExpressVu should bear the brunt of the customer being flakey and moving?
S
stationg
Guest
Why was I given misinformation? 
So with the probability of me moving south highly, what must I do then?
And what is your title and what do u at BEV? Thanks
So with the probability of me moving south highly, what must I do then?
And what is your title and what do u at BEV? Thanks
I
I_Want_My_HDTV
Guest
Trueimage, just ask for the service to be moved under the move program. Be sure to tell the CSR that installation is not possible but they will probably ignore that and send someone anyway. The installer will show up, fail to install the dish and that will be your proof for cancellation. The installer will be totally pissed but this is the price for working for such an incompetent company.
OTOH, it is against CRTC policy for landlords to deny installation of an TV alternate service where technology exists. (Condos have different rules.) The catch 22 is that EV no longer installs satellite systems in apartment buildings. I'm not sure if *C does. The landlord can dictate method of installation but if you or a BDU is willing to pay the cost, the landlord cannot legally deny you access to an alternate service.
OTOH, it is against CRTC policy for landlords to deny installation of an TV alternate service where technology exists. (Condos have different rules.) The catch 22 is that EV no longer installs satellite systems in apartment buildings. I'm not sure if *C does. The landlord can dictate method of installation but if you or a BDU is willing to pay the cost, the landlord cannot legally deny you access to an alternate service.
H
haystack
Guest
You did not cancel your service in November you gave notice you will cancel your service in December when your 2 year contract expires, you should not pay a cancellation fee.
E
Ex Agent EV
Guest
He just cancelled his service according to what I read in another thread...
R
rob1
Guest
I_Want_My_HDTV - Tell us how you really feel 
E
Ex Agent EV
Guest
Stationg this agent was probably a newbee...we are told in the training that client that are moving out of the contry will have no termination charges, or if they can not have BEV where they move. What they often forget to mention is that the charge will automatically be applied on the account and client will have to fax us the proof that he is moving outside Canada or that BEV is not permitted and then we will resquest a credit and revese it .
I'm a senior CSR (Customer service rep)
I'm a senior CSR (Customer service rep)
E
Ex Agent EV
Guest
Installation:Bell Express Vu provided you a free installation if you had a 2 years contract
Promotion:Express Vu gave you either months free or service discounts
Free move:Express Vu provided yu a new dish and a professionnal installation of the first receiver when you moved (if you did)
Retention offer:You probably got some discounts, or months free when ou treat to go to another provider
All those cost money to the compagny...I think that for that reason it's ony fair that YOU will go get the proofs that service could no longer be offered and send it to us
Promotion:Express Vu gave you either months free or service discounts
Free move:Express Vu provided yu a new dish and a professionnal installation of the first receiver when you moved (if you did)
Retention offer:You probably got some discounts, or months free when ou treat to go to another provider
All those cost money to the compagny...I think that for that reason it's ony fair that YOU will go get the proofs that service could no longer be offered and send it to us
N
Nimiq 1
Guest
I agree with Haystack, no cancellation fee should apply.
Q
Q
Guest
all i can suggest is to call them and see what they say.....i would ask to speak to a manager straight away as the first person will say what hugh said.
I
IronWilliamCash
Guest
For those of you who don't want to pay the cancellation fees for leaving BEV there are a few options, which of course include lying, but hey they lie to you all the time.
1: Tell them your are moving out of Canada, to anywhere basically. They are not allowed to sell service outside of Canada and therefor will waive the fees. Europe seems nice no?
2: Tell them you moved and are not allowed to recieve the service in your new home. Sometimes they will require proof, eg: faxed letter from your building owner, but you can write up a nice little letter yourself and sign it at the bottom.
3: Get them to think you are dead, this also requires proof (death certificate, but only faxed in, so you can scan one, modify it, print and send it in ) They don't keep these, but watch out if you call in to reactivate your service though.
4: Signal issues, if it is impossible to get signal in your area they will waive the fees, they will send techs out first though. But if you are convincing on this and know what you are talking about you can probably get away with it. Just say you got a private tech or something.
5: Tell them you are in the USA, this is sort of like the first reason but if they realize you are already doing something illeagal, they tend to disconnect you faster than if you say you will be doing it.
That's pretty much it off the top of my head, there are of course other ways, like yelling at a manager, or a manager's manager, but that kind of sucks and it's not nice for the managers. (Who, by the way, are regular CSR's also but who have been taking calls for longer and thus know the policies better and are more inclined to getting their credit requests done right )
On a last note, I used to work as a CSR and believe me, some of them are good people, it's just that after being yelled at for years, most of them stop caring. Don't forget they are humans too, it's bell's policies that suck not the CSR's.
Alright, end of my rant
Got questions? PM me.
1: Tell them your are moving out of Canada, to anywhere basically. They are not allowed to sell service outside of Canada and therefor will waive the fees. Europe seems nice no?
2: Tell them you moved and are not allowed to recieve the service in your new home. Sometimes they will require proof, eg: faxed letter from your building owner, but you can write up a nice little letter yourself and sign it at the bottom.
3: Get them to think you are dead, this also requires proof (death certificate, but only faxed in, so you can scan one, modify it, print and send it in ) They don't keep these, but watch out if you call in to reactivate your service though.
4: Signal issues, if it is impossible to get signal in your area they will waive the fees, they will send techs out first though. But if you are convincing on this and know what you are talking about you can probably get away with it. Just say you got a private tech or something.
5: Tell them you are in the USA, this is sort of like the first reason but if they realize you are already doing something illeagal, they tend to disconnect you faster than if you say you will be doing it.
That's pretty much it off the top of my head, there are of course other ways, like yelling at a manager, or a manager's manager, but that kind of sucks and it's not nice for the managers. (Who, by the way, are regular CSR's also but who have been taking calls for longer and thus know the policies better and are more inclined to getting their credit requests done right )
On a last note, I used to work as a CSR and believe me, some of them are good people, it's just that after being yelled at for years, most of them stop caring. Don't forget they are humans too, it's bell's policies that suck not the CSR's.
Alright, end of my rant
Got questions? PM me.
E
Ex Agent EV
Guest
Why woul the compagny hate you so much to only breaks YOUR RECEIVERS when they did the software updates?
How do your think a software update could break your receiver?
You also had the option to get Dish Care to make sure you don't have to pay if your receiver breaks and according to what you said previously it looks like you didn't.
The warranty is usually mentionned on all additionnal receiver activation call, also mentionned in the user manual, on the bill, by the rep in store...the only person you could be mad at if your receiver breaks after the 1 year warranty is you, for not taking the extended warranty!
How do your think a software update could break your receiver?
You also had the option to get Dish Care to make sure you don't have to pay if your receiver breaks and according to what you said previously it looks like you didn't.
The warranty is usually mentionned on all additionnal receiver activation call, also mentionned in the user manual, on the bill, by the rep in store...the only person you could be mad at if your receiver breaks after the 1 year warranty is you, for not taking the extended warranty!
H
haystack
Guest
The line of sight is the factor that I'm dealing with. It is of my opinion that legally Expressvu can not charge you if they can not service you. They could try to sue me if they think I'm wrong, but don't tell me how nice they are.
E
Ex Agent EV
Guest
My friend has the same problem...
Installed EV when he moved in with his girlfriend last summer...account on hs name
They broke up in December (what a nice Chritmas gift!) and he left the appartement bringing his receivers
Lease at the new apartement says:"It is strictly forbidden to install a satellite dish"
He call EV...
They didn't tell him about the 30 days policy
They didn't tell him he could send the lease and get the early termination fee credited
BUT
They told him he would get a 400$ penalty
They will send him boxes to ship back the receivers, which he never received
LUCKYLY
He met me at the end of January
He now has a sweet new grilfriend
I told him he could get the early termination fee credited
I faxed in the lease to EV
BUT
Had to annonce him that account wasn't closed yet as he taught it was
That account will only be closed on the 16th, that explains why he didn't get the boxes yet, thy will be shipped whithin a maximum of 3-6 weeks after that date
EV ays he will be creditedthe period which he did't received service (in his case lease starts on the 14th of January, so he doesn't have to pay after that date, and evrything paid will be credited)
Now we have to wait to see what happens. Hopefully the papers sent will get to the right person tommorow morning. I will keep you informed about how it goes
Installed EV when he moved in with his girlfriend last summer...account on hs name
They broke up in December (what a nice Chritmas gift!) and he left the appartement bringing his receivers
Lease at the new apartement says:"It is strictly forbidden to install a satellite dish"
He call EV...
They didn't tell him about the 30 days policy
They didn't tell him he could send the lease and get the early termination fee credited
BUT
They told him he would get a 400$ penalty
They will send him boxes to ship back the receivers, which he never received
LUCKYLY
He met me at the end of January
He now has a sweet new grilfriend
I told him he could get the early termination fee credited
I faxed in the lease to EV
BUT
Had to annonce him that account wasn't closed yet as he taught it was
That account will only be closed on the 16th, that explains why he didn't get the boxes yet, thy will be shipped whithin a maximum of 3-6 weeks after that date
EV ays he will be creditedthe period which he did't received service (in his case lease starts on the 14th of January, so he doesn't have to pay after that date, and evrything paid will be credited)
Now we have to wait to see what happens. Hopefully the papers sent will get to the right person tommorow morning. I will keep you informed about how it goes
E
Ex Agent EV
Guest
He could actually call as soon as he knows for sure, we can place an open ordetr for a period as long as 3-4 months...but at the latest in October.
M
Mozza
Guest
Okay, back to the technical side of this thread - say I move into a building that does not allow dishes, or that I can not get a line of sight on. What does the letter need to contain? Does BEV actually call the building to confirm?
D
DSgamby
Guest
I live in a condo also and we are not allowed to have any Satelite Dishes on our balcony. It is part of the Condo Rules. Different condos have different rules. I have seen apartments that have satelite dishes hooked up outside there windows.