I must leave BEV - how can I reduce cancellation fee?

  • Thread starter Thread starter merve04
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So how could your Level 3 Tech explain my comments in Post #147;



That was almost 20 skids of receivers......
 
Lots of posts deleted and several infractions issued.

If people want to troll and insult other members then they will be banned
 
I work for an installation Company, so I noticed that FIRST, the Express Vu CSR's just ignore the parts they do not understand, after all how can anyone survive with no Hydro.....lol
 
Well once again I agree with all you said......

I doubt he will have canceled, the 9200 is an amazing machine, even with it's errors. It is hard to give up.
 
Just how complicated is it to cancel an account when the account holder dies? I can imagine faxing a death certificate to the call cente, and the name of the deceased doesn't exactly match the name on the account, and running around in circles trying to remove charges and interest months after. That's a bureaucratic nightmare I don't think I'd like to enter in to as the family member responsible -- or pay the law firm to deal with on behalf of the executors.

What happens if someone else moves into the same address, wants Bell service, but the deceased at that address still has not yet successfully cancelled his/her account?

Yikes! :mad:
 
:confused:
I'm on my 3rd month with BEV and Techs have come 3 times already to move the dish, cjhange switchs, etc... My signal is back to 50% and this is my last free Tech visit for them to move the dish. I rent one of my receivers from Bell and own the dish and 2 others. Anyone know if there is a contract in place for instalation? and how much is it to get out of it?
 
thats the reason i ALWAYS USE A FAKE NAME to bell...you must pay or your credit will be bad
 
That's nice of Bell ... but it is the customer who is BREAKING the contract he/she signed ... what's the problem with paying the (modest) fee to exit?

Why exactly is ANYONE arguing Bell ExpressVu ought to refund legitimate expenses because the customer CHANGED his/her mind about paying $54/mth for service for two years?

Tell me: if someone agreed to pay you $54/mth for two years for the privilege of looking at your online photo every day ... and you decided to drop Intrnet service ... should you be allowed to stop paying the contract on that online photo view?

If you sign a contract to pay a mortgage for two years and decide after 7 months you don't like the house and want to move elsewhere ... is it okay to just abandon the mortgage (contract) and move somewhere else?

Hello people: Bell ExpressVu requires a CONTRACT, usually for two years, for EVERY new customer ... you don't like that, or change your mind, PAY the modest penalty to exist early ... instead of expect Bell to PAY FOR YOUR decision to ignore your legal obligations.
 
A contract is a contract.....if you just decide that you don't want the service anymore, then you are not fulfilling your part of the contract, but, if they can not get you the signal, for whatever reason, wouldn't you say that they are also not fulfilling their part of the contract?
 
If the client mentions on the call that he can not have service were he moves we will certainly not send him a tech...we will explain to the client the procedure I stated earlier to get the account terminated and request that he sends a letter from the owner of the building were he moves stating that dish is forbidden.

Inthe event that a CSR would be stupid enought and still sends him a tech, the tech would be first of very upset, and I don't think in cases like that they call back, Nimiq 1 would certainly inform us on that.

Nimiq 1 I want to remind you that orders for the services are handled by Direct sales not CSR... Stop blaming CSR's for mistake done by Direct Sales...they are 2 independant departements. CSR do have to deal with mistakes made by Direct Sales everyday too...

Regardless which departement they call we can not know if they have Hydro unless client tells us...
 
He could do this

Or call bell when you know where your going to move like everyone else. Your choice.
 
To crdit early termination fee in that case EV will require you to send in a proof that you are moving out of the contry (new lease in that contry/contract) whithout that proof early termination fee applies



And you think they just pull the plug out like that whithout verifing? I don't think so... They do verify stuff that they receive, they called the owner of the building my boyfriend lves in when he sent the new lease in saying he coudn't have service (and his was legitimate)



That paper mus also mention who will be responsible for that person's belonging and only that person could call in and ask for deactivation. If EV realises further on that the person indeed didn't died I think they could go back and charge the early termination fee



I there is an issue with the signal EV will require a tech visit (at the clien't expense if he din't had service call in the last 90 days) to try and correct the issue. If service as installed there that means there is a way to get signal. The early termination fee for a disconnection due to a signal issue could only be waived with a call from the tech confirming that indeed he can not obtain a 70% signal, which, unless client moved is impossible since EV requires a 70% signal to activate the service from the beggening



When a client mentions that he is in the USA and has multiple receivers EV ask which is with him and only that receiver is shut off. If all are in the USA account is CLOSED IMMEDIATLY and EARLY TERMINATION FEES applies

As you can see there is no easy way to get out of a contract... You signed and agree to take the service for 2 years, you signed and agree that there would be penalty if you cancel before then

Read the beggening of the thread (it has been combined with an existing thread) and you will see that even in cases where client really can not have the service anymore it's hard to cancel whithout penalty...imagine the illegitimate cases
 
I'm not positive, but I believe its $20 for each month left on your contract :confused:
I would call in and ask to speak to a manager, and tell them that you are ready to cancel, as you are not receiving the services that you are paying for
It sounds weird to have that many service calls in such a short time frame, but I have heard similar stories...
 
Two things: I find it hard to believe that a software update could selectively destroy certain boxes.

But on top of that - if I had $2000+ in equipment, I'd insure it.
 
You'd think so, but I've heard horror stories of people signing contracts with the cell companies, only to find the service doesn't work in their house/place of work/cottage/etc, and thats never been a valid reason to cancel.
I'm not sure if ExpressVu is different. I know with Star Choice, even if you move out of country, you still have to return the boxes or pay $200 if you're under the 1 year.
 
That this condo does not allow satellite.
As far as line of sight condo board won't know you need an installer.
Depends on how many months you owe.
 
It would be in their total right to do so as you signed and agree to a 2 years contact...Bell did not force you to move, and YOU decided to move where there is no line of sight

Instead Bell will yes charge you for the early termination fee, but once they receive the report of the technician saying that there is no line of sight we would credit the charges

A question for Nimiq 1... What does your tech do when there is no line of sight? Do they always call in t let us know so that we could credit the client the penalty? Whithout their report there is no way to credit the charge...
 
Keep in mind that altering official documents is illegal in most places. Forgery and fraud comes to mind :)
 
I am sorry but you are all CSR's to me and the Customer....

So what exactly do you call the people answering the telephones at Direct Sales, hmmm, I think they are Customer Service Representatives, or CSR's.

If NOT please edumacate me.
 
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