I have 3 receivers and remember going through this before. My 5900 and 3100 are working fine, but my 4700 stopped working sometime overnight. I checked the system info screen on my 4700 and sure enough it's highlighted in green "New Card Ready". The last time they did the card swap thing the same thing happened to me....Sure enough a couple of days later I received the new card in the mail and all was well again.
Having been through this before, I called 888-SKYDISH and much to my dismay, found I was talking to someone in India who could barely speak english...She has obviously been told not to deviate from her script (unplug the receiver, disconnect the cable, pull the card, plug it back in, reconnect the cable, reinsert the card..., mixed of course with do you realize that you're not getting new channels because you're on a very old package and we're charging you an extra receiver fee, plus a system access fee that you wouldn't have to pay if you upgraded to one of our new packages.....of course I'm freakin' aware of this, but even with all the extra fees, I'm still paying less and get more channels than the cheapest of your 'new' packages...) despite almost having to yell at her that I've done all that, been through this before and would you please just reauthorize my freakin' card until the new one arrives.....Please hold sir, I need to talk to a senior technician.......15 minutes later......I spoke with our senior technician and he says reauthorizing your card won't work, you need to buy a new receiver.
Are you Freakin' kidding me?????? Over half an hour on the phone and they tell me I need to buy a new receiver?????
I'll be calling the business office tomorrow (conveniently they're only open business hours 'cause of course most of us only ever watch TV during business hours...) and demanding yet another 'no-service' credit....
Anybody know the status of the collusion lawsuit against Bell, Rogers & Telus???