Call from BEV to "inventory" my receivers

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How would you suggest fixing the problem of account splitting then? If they (BEV or Starchoice) insist on a phone line for each receiver, people complain. If a customer decides not to connect their receiver to a phone line and get a call to verify their receivers, people complain. If they do nothing, then the competition complains they're not doing enough.
-Mike
 
I agree. As usual, Bell/EV is being heavy handed and stupid. They have done this on numerous occasions with me and they have lost business because of it. I know other people who absolutely refuse to subscribe to ExpressVu because of Bell's heavy handed approach toward their customers. When a viable alternative to Bell Tel and ExpressVu comes along, I will be gone as well. Bigger companies have lost monopolies over smaller issues. :mad:


Again, heavy handed, stupid and hypocritical. EV requires 30 days notice for any account changes that are not in their favour. A follow up call should have been made and a letter sent before any action was taken. This is a legal issue and legal procedures should have been followed. Bell pretty much assumed the customer was guilty after only 3 days and caused harm in the form of denial of service. Bell is culpable here on at least two counts.
 
I have one receiver hooked up direct so can't help you with the wireless ones.

Just curious if you know you can order PPV online and through phone as well.
 
I know its an antiquated rule but it is still one that is being pushed onto Technicans every day.

As I said it cost me money for the Wireless ones and they don't work.

I wonder if Express Vu will follow Dish's lead in America with additional charges if a receiver is NOT hooked up to a phone line.

Nimiq 1
 
Why is this even a issue when there are 1000000+ sealing Expressvu programing, why would they harass paying sub's.
 
Bell does cut off all unconnected receivers after two calls and no call back. Then you need to call to reactivate the receivers in question. This is how Bell tries to catch "account sharers." If the receivers are being used legally, at one residence, it's best to connect them to the phone line.
 
well, what way would be the most cost effective while still being the least troublesome for the customer?


Nem, who has no idea...
 
India, Montreal, much difference?

I had occasion to call my local cableco, and while on the East side of the rockies, the agent was on a smaller community on a West Coast Island.
On other occasions, it's been Winnipeg.

Why can't Canadian corporations install smaller call centres in each major location they have clients in and existing operations?

We know Bell has buildings and ops in all sorts of places and Canada's telecommunications infrastructure is second to none and Bell can take credit for some of it.

Why is there not too much overflow?
Have subs just given up trying to get problems resolved or is churn starting to become a significant factor?

If that's the case, then I suppose the upside of churn would be less customers, less overflow calls sent to foreign operators and agents may actually be able to service their customers as they want to be serviced, with due care and attention rather than the hand off and upsell pitch.
When that happens and the bad name Bev currently has starts to turn around, then customers will begin to return and for the right reasons.

I think it will take some fairly drastic things happening before Bev recognizes the need to turn things around, until then, then road seems rather bumpy.
 
"The next time I get the call, which is already overdue, I believe, I will ask how much I will be compensated before I start walking round the house with pen and paper in hand to record the precious numbers for them."


Yes I would like to ask the same question, but I'm afraid they will just state that failure to comply would mean termination of service.:eek::mad:
 
I don't belive they will cause as I said earlier the only purpose of the telephone connection is for PPV. We can verify location ID, do all software upgrade or change programming whithout the telephone being hooked to a telephone line.

Since more and more people are using cell phones and more and more clients do not have a home phone I don't think they will add a charge for having receivers not connected to a telephone line.

And no technicians do not enforce that policy, we barely never asks a client if receiver is connected to a telephone line. the onlty time we ask is if a client has trouble ordering a PPV
 
If you bought just the wireless phone jack and paid $160, you definatly got hosed.

The competator sells them on their website for $60.
I have 1 and they work well.
PPV and CallerID just fine.

The technical information about them can be found HERE to see if they are the same or similar to the unit that doesn't work for you.

I'm quite certain they are provider agnostic.
 
Even if you call with a friend or relative on the other kline it won't work...location ID departement is not stupid! When they are unable to verify one or two receiver they have to deactivate it from the account immediatly and advise the customer that he would need to call back to get verified if he wants them reactivated. They would then change the location ID for the non-verified receivers. When you call back and they are able to verify all the receivers, location ID changes when you change location then they will reactivate the receivers.

If you want more details you can call the verification departement at :1-866-395-9994
 
Harden encryption, utilize the receivers ability to call out for updates. Since I'm not versed in the details of the technology to give precise examples, I think that's at a high enough level for some examples. How do other SAT companies do it?
 
And in cases like this, your insurance company drops your coverage, so using the same analogy, the CRTC should by rights, revoke your BDU permit, n'est pas?

In this way, you are not aiding and abetting in criminal activity and causing undue harm to innocent participants, you know, the other bunch of honest guys trying to run a business and manage to struggle by doing so in spite of your actions.
 
they are installers, not bell police
maybe bell should send some of the cronies from the cottage account policy group around to catch satellite crooks
it isnt difficult
quite a few of the hackers are brave enough to have their disecq switch located outside, telling you EXACTLY what satellites are aimed at, and sent onto a single cable
whether that cable is hooked up to anything is another story
as for cable guys reporting illegal setups, dont fool yourself my friend
a check of most cable guys vans will find a satellite meter, and it isnt used for their "day job"
offering to aim their cable customers "fta" dish(es) is a nice side job to supplement their income
i guess they should report it, but i still think BELL should take a more active role, and have BELL inspectors/employees finding and reporting illegal setups (bell has 0 installers nationwide, everything is contracted out, hence installers using compact cars, rust buckets, and strapping 28' ladders to their roofs with BUNGEE cords!!!!! MTO, where are you???
but im sure they are too busy putting out fires, and making up new accronyms for their new systems to be released.....
 
I may be sticking my neck out here, but LocationID has no relationship to the IRD's location. I base this on satellite is one way service. They only way to figure out where you are is to transmit something back.

If I'm wrong, please explain.
 
So are customers who some CSR has written the dreaded word "cottage" into their file, on a whim and without proof of any violation or intent of violation, never to be expunged from that file, with no arms-length due process to edit the file, "murderers or speeders"? Or worse: non-wireline satellite receiver plugger-inners? It seems that both terms imply proof of conviction; apparently Bell ExpressVu customers who commit the "crime" of purchasing service on multiple boxes are by definition "suspects" and, if they have ever chatted with a CSR, may have been "black listed", or, worse, "cottage listed".

Sorry, I don't see how these customers should be pursued like dogs until they plug all their alleged receivers in to a phone line, or, if they refuse to reply to a voice mail within three days, have ALL their good-standing, fully-paid up services, terminated -- only to be restored when they call back, possibly to someone in Calcutta, and are able to prove they plugged all the receivers into a Bell phone jack or destroyed the suspect receivers. Although, how they prove a suspect receiver no longer works, despite being on the account, may challenge the bandwidth of a conversation with a CSR.
 
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