Call from BEV to "inventory" my receivers

  • Thread starter Thread starter I_Want_My_HDTV
  • Start date Start date
"regulations" and "laws" are two completely different things. You are admitedly breaking your contract and regulations that EV has set out by not plugging in your phone line.

EV has every right to annoy customers by calling them to verify that the receivers are at one location. Customers have every right to cancel the service if they are not happy.

EV should be doing something about the real problems that they have rather than hassle existing paying customers, but thats just an opinion.
 
My suggestion for the super computer/genuis programmer still stands
Just think of how much time/$$$ could be freed up, if CSR's were not tied up on the phone, trying to figure out if the customer was calling from their home/cottage/motor home/canoe/kayak/paddle boat...?
I was thinking of getting an HD tv for my canoe, but was wondering how to plug it in?
Wont the waves affect my reception?
I'm sure the customers would appreciate an easier way to activate/deactivate cottage/home accounts
The current policy I would think, ENCOURAGES account sharing, because people wont tell bell that they have receivers at multliple locations (home/cottage), and see how easy it would be to add another receiver to their account, for a neighbor/friend/relative/etc
my $.02 canadian
 
just call Bell and not the number you were given over the phone but from your bill that you get from Bell. This is the only way for sure to know if it is legit or not.
 
Oh you bad Bell Express Vu person..........

Don't you know that you HAVE to connect your receiver to a "working" phone line at all times......?.

(b) Programming requires telephone connection
ExpressVu requires each IRD to be directly and
continuously connected to the same operating
telephone line associated with your account. Any
exception to this requirement must be approved by
ExpressVu prior to activation. Connection to an
operating telephone line is a condition of our granting
you the right to receive and view the Programming
and we may, in our sole discretion, disconnect some
or all Programming if we determine that the IRD is
not connected in this manner. We may verify the
location of your IRDs remotely or by contacting you
directly. If ExpressVu is unable to contact you to
perform this verification, it may limit signal reception
to a single receiver to a household containing
multiple receivers.

So even you operate outside of Express Vu's rules.....mmmmmmmmm

lol.....

Nimiq 1
 
Barter i'm no in the SAT group myself...I might wrong on certain technicalities, but yu understood what I mean

Regardless of who calls who, or what calls what, if the calls fails you get put on that call-back list to get the info

After a certain amount of trials (or a certains amount of refusal to proceed) thy could de-activate your receivers as stated in service agreement
 
When I got Indians reps transferring a call the lines was very clear...but I take calls I often have technical issues with the line. There is intermittent static on the line and the only way to solve the problem is o put the client on hold for 2-3 minutes, then take back the line. It usually solves the problem

I agree with you that if they want to enforce that policy they should provide the client with the hardware to do so...but if not what is the problem of being called maybe less than once a year to verify info on receivers?
 
Problem is, before FTA, there would have been a very significant overlap in those 2 groups.
As usual, you are guilty until proven innocent.
Sounds like Mexican law to me.
 
There is the time involved. I must go to every TV and receiver and turn them on and find remotes, access an arcane menu selection and read out a long string of numbers. Then there is the receiver that is connected to an HTPC... even more hassle. Then there is the receiver that is temporarily disconnected due to renovations, yet more hassle...

Even worse... If my work hours correspond to EV's business hours, I cannot call back and my service gets disconnected. So honest working Canadians get penalized for being on EV's "blacklist." Sounds a lot like McCarthyism to me. :eek:
 
Thanks for the response,

None of my 2 receivers that I am currently running are hooked up to the phone. Funny, cause I have about a $100 credit accumulated towards PPV.

This brings me to my next question. What are the legalities of using a receiver at my cottage if I ever decided to get satellite there, I know others do. Does BEV frown upon this or do they care! Would this be a seperate account?

thanks, Armeee
 
Agent Express V: I admire your enthusiasm and loyalty -- bravo and keep it up!

But I do hope you also see the high handed, patronizing and VERY customer unfriendly policy of Bell ExpressVu, which, at its whim and without any appeal, may simply cancel service to all receivers a customer has who is in good standing and paying for in full, because some unnamed, unaccountable person/minion/bureaucrat/student temp in the bowels of the Bell ExpressVu organization "thinks" -- without any evidence whatsoever -- that there may be a service violation.

As a sometime Bell shareholder, I can tell you I object strenuously to this sledge-hammer tactic applied to customers actually paying my dividends every month. I still fail to see why ONE receiver which is suspect, not the entire account, is interrupted: that would send a message to the (paying, remember, paying) customer to make a call and clear up the confusion.
 
My account got tagged because during a call to complain about my 9200 reception I could not "immediately" access the 3100 on my account to see if it was doing to same thing.

I have had this fact confirmed by asking a Manager at Express Vu to look at the notes on my account. Notes said, "Possible Account Stacking ", or similar.

Yes I have multiple receivers, I BOUGHT every last one of them, cost me a small fortune. I have never moved one out of my house, I cannot connect any to a phone line.

I work for these idiots and they really pi** me off......

Nimiq 1
 
Sir, I could not had said it better myself, you have covered just about all the bases with your reply.

One you missed might be the working FTA when the Tech arrives and the call being because the 4100 (or whatever) will not work on the same line. (Line is fed from a Diseq switch) and don't anyone tell me this never happens because is does, all to often........

Nimiq 1
 
I was responding to your comment that you did not see any reason that anyone would "need" extra dishes...some do actually need multiple dishes based on the signal strength they have.

Normally you are correct and most do not require anything more that one dish.
 
ARR, you got a good thing goin' on upstairs dere, matey!! AYE AYE!! Swing da jibs on da sail!!!:cool:
 
It's also a VERY WIDELY held opinion, you are in good company with that one.

I can't understand, Bev just doesn't seem to get it.
It may be their single mindedness of corporate profits have clouded tier judgment.
 
This is a policy we don't really enforce anymore...

It is not physically possible for me to have the receiver connected to a phone line...receivers are in front of the phone jacks, I would need to have a wire cross the room.

And buying a wireless phone jack for 89.99$ that would only serve me for PPV, I don't think so!
 
Interesting suggestion, ARR. Other than reducing the hassle factor of BEV calling to inventory receivers and bringing the temptation of "forbidden fruit" (i.e. watching channels you're not supposed to) into your house, any other advantages, e.g. are there any FTA receivers that offer better features than existing BEV ones like HD-PVRs with the ability to download recorded programing onto an external drive or HD receivers that can decrypt both MPEG2 and MPEG4 signals?
 
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