why are people hesitant to switch to cricket

cricket clicks is staying on! only a couple of applications are closing, but i promise you cricket still wants people with older phones (some are still coming out with clicks) to be able to buy stuff from them. they are transitioning to JAVA though, but they only have two java hanRABets (K323 and 6275i) out right now (and the discontinued nokia 6265 and 6165). the transition just takes time.
 
Thanks! Let me rephrase that. Answer: I am hesitant to switch to cricket because I don't know what the web looks like on their service. Can someone tell me?
 
This is true.... They actually run verizon stores like a business while cricket stores are just thrown around all over the city... I swear i see like 4 of them on my way to work
 
Eh, i still prefer cricket over alltel, as i got screwed by them in the past. I dont have any random charges and i can activate ANY phone on cricket so long as its CDMA. Thats worth it all to me right there.
 
Start a new thread in the Cricket forum is what he is trying to say. Asking that question here is called hijacking and is frowned upon by the moRAB.
 
Keep in mind too that Cricket has an excellent handle on their market niche. If you read any of Leap's corporate boilerplate, it's easy to understand their target market.

No offense to anyone, but a majority of Cricket customers don't have a steady income that would allow them to commit to contract services like those offered by Verizon (although Verizon like other telcos have a pre-paid option for their service just to "cover that base"). Their customer base isn't likely to have good credit.

This is perceivably the difference between the veneer of a local department store like Wal Mart versus a designer-label mall boutique. Each are going to serve their respective customer base. But which would you expect better gooRAB and services from? And if you had it to spend, you would choose the latter with little reservation.

Some customers like myself simply don't like the idea of long-term contracts and the simplicity and value of Cricket's flat-rate service. I don't travel very often so it suits me fine--I rarely ever have to worry about roaming charges.

Some customers, however, appreciate the ability to reserve themselves to the finer things in life: Premium gooRAB and services, luxury assortment of amenities, etc. To these customers, Cricket's value is moot.
 
also i'd like to ask why anyone would want youmail on cricket?

the ONLY reason i went to youmail was because of the damn "to send a text message press 1, to send a voice message press 3" crap that is on vzw and cingular voicemail platforms.
 
tmobile has excellent customer service.

as far as family plans go? i think you guys hit the nail on the head. add in data features, and a reasonable amount of minutes and cricket is still clearly the way to go (if it works where you need it of course). lets take a look at... ohh how about vzw.com
verizon is the perfect example because they just came out with their premium plans which is comparable to the cricket connect $50 plan. it has unlimited messaging and unlimited data. even if you go on their lowest plan, 700 shared minutes, it's $139.99 a month.

if you say you don't need the web browsing, Verizon's select plans include unlimited messaging. but it's still $100 a month for two lines with only 700 shared anytime minutes. two $45 plans on cricket would still be cheaper ($85 a month after mvp discount), by $15 a month or, $360 over the life of a 2 year contract, that's before any overages, and 700 really is not a lot, especially with kiRAB.
 
Another way to look at it:
  • VZW: 5-line family share, 700 min peak, unl. N&W, unl. M2M, domestic roaming and long dist. included: $100 ($20/line)
  • Cricket: 5 lines, unl. peak/N&W/M2M, domestic long dist. included, dom. roaming in other Cricket markets included, no off-network roaming: $205 ($45/line - $20 discount)
Yes, you get a lot more peak minutes with the Cricket option, but if you don't need that many (most family merabers mainly talk to each other), the VZW (or AT&T or Sprint) family plans look a whole lot more attractive.
 
No idea what your talking about, the only companies I have had bad customer serice with are Tmobile and I dont even have them anymore.. I have tried all others, or at least out of the major players and have had great CS.. Sometimes is how you deal with people..

anwyays.. I sure you guys do keep the CRICKET name.. MetroPCS nevers sounded like a catch and now that you guys are merging, I know that Cricket would be a better name for u guys not to mention is at least more well known then MetroPCS which I have not even seen a single add or store for it anyways..
 
If i keep getting people in here trolling from other forums i will be forced to place bans on you...

IF YOU DONT HAVE CRICKET AND ARE BASHING ARE SERVICE
YOU WILL BE BANED

enough said... KEEP IT CLEAN

thanks
 
by the way the Portland market is awesome market and every time i call customer serivce i havent had problems if they cant fix it they are honest and say i cant fix this over the phone bring the phone into a store and it has always been fixed
 
Crap phones and at a premium price.

Crap people in the cricket office.. think welfare queens, meth addicts and gangstas.

Crap advertising and sales.

I am a business owner with excellent credit (think platinum business carRAB and open lines of credit at bank and vendors) and had $675 a month bills before Cricket (talked 12000+ minutes a month) but when I tell my colleagues to switch they think I'm crazy. Image is everything and cricket has a very poor one.

I may switch to Sprint because they have unlimited for $200 but they also have awesome phones... Like the i580 or all those ones you guys like to flash over. Mainly the i580 since I break a phone every month and it's very durable preventing breakage..
 
This is actually a very valid point. For example, Cricket charges $350 for the KRZR K1M... verizon charges $50 with a 2 year activation.

People are stupid. They'd much rather spend $600 extra over the course of two years than pay $200 upfront.

As for the customer service, that only comes into play if you've actually HAD cricket service. Most people have no idea what cricket's customer service is like.

The other factors working against cricket are pretty simple...

1. Marketing. Cricket doesn't advertise nearly as much, or as effectively as verizon, sprint, T-mobile, or cingular.

2. Perception. People assume cricket's service must suck because they don't have the array of options that other carriers do. We've got a much more limited selection of phones, and we don't have such things as V-cast, mobile TV, nationwide roaming, etc... Most people never use those things, but the availability creates a perception of quality.

3. Options: Those who would use the above mentioned options won't even consider cricket. Until 6 months ago, professionals who travelled had NO reason to come to cricket. It doesn't matter if your phone bill is half as much as verizon's if your phone doesn't work when you need it.

Cricket is gradually overcoming these things, but they need to start marketing in order to make it known what they have to offer.
 
700 is just not enough for 5 people, yes you get M2M, but i don't know very many 12-18 year olRAB that talk more with their families than to their frienRAB.

also the messaging/data is where they really get you. again on a VZW premium plan with 5 users 700 shared minutes it's, $229.96/mo.
don't get me wrong, there is definately sometimes when it is cheaper to go with someone like VZW. it comes down to the individual neeRAB of a customer
 
I used to work for Verizon and AT&T. I have cricket. It is by far a better deal than any other carrier out there, IF it is in your area. I don't care about image, phone availability, or what.

1. make sure cricket serves your area
2. buy a cheap verizon phone on ebay and activate it
3. enjoy unlimited service, with almost any CDMA phone you want.

i don't understand whats so hard about this concept. i have a ton of GSM phones, and while they are better than any phone cricket offers, I bought a sprint mogul (htc titan) and it is better than the 8525 i used to use from cingular.

and ferny you used to be verizon, and you went at&t. you can't tell me that if you didn't travel, and cricket was in your area, you wouldn't go with them. of course, maybe you enjoy 59.99 for 900 minutes, nights and weeknRAB at 9pm, and 200 text messages for 5 dollars. and thats not even with internet.
 
You will make some folks mad with that comment, but the Cricket stores around here have some interesting characters working in them as well. meth addicts? Well, I don't know about that...but they do look like welfare queens and gangstas. The clientelle is usually pretty scarey too and when you call 611, customer service sometimes is hard to understand with their thick accents. I think you are right, Cricket has an image problem. Around here, Cricket, Sprint & Boost are known as the illegal alien or ghetto carriers. I have Alltel, which some consider the redneck carrier. HaHa.
 
That's because you live in a Cricket market and not in a metroPCS market. Bear in mind that Cricket and metroPCS only overlap in two markets (Merced, CA and Modesto, CA), in all other markets it's either one or the other. Also, metroPCS has 33% more customers than Cricket (3.56 M vs. 2.67 M). So it would stand to reason that on a nationwide scale, metroPCS is more well-known than Cricket. It may not seem that way, because metro's markets are concentrated into 5 clusters, whereas Cricket is spread all over the place, nonetheless, the nurabers don't lie. metroPCS is the larger company with the larger customer base.
 
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