No I understand that it is the second to last character.. but where on the file is it second to the last on..? Is it on the very bottom of the file or the first row or where.. I'm sorry but I might just be making this a little to complicated but I don't want to mess up the phone. Also can anyone help me when it asks you to.. Type these keys exactly. #, #, p, r, o, g, r, a, m, 9, 7, 0, 0, send. I only get a voice recording to program my phone, and I believe that a menu suppose to pop up asking you for a service code. Can anyone please tell me what I am doing wrong or show me how to do it I would really appreciate it, thanks in advance.