Trouble receiving CBS HD West (channel 822)

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valen

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Hey all,

Has anyone had trouble with reception on channel 822? My reception is very good on all the surrounding channels, I've tested the signal strenght and everything seems ok. The connections so my switch are all tight, and I seem to have the same problem with channel 822 on Both my 9200 PVR and my 9242 PVR. It just gives me the pop up first saying trying to retreive channel, then saying signal cannot be found or something like that.

Is reception on this channel a general issue, or am I the only one having this problem?

Any thoughts would be appreciated.
 
If your problems persist, run the "check switch" option and see if it resolves it.

Checking "surrounding channels" doesn't mean a whole bunch though. Best to find another channel on the same sat/transponder to test.
 
Ch 822 shares the transponder with 800 (CTV East).

This link will show you what channels are on each transponder for Nimiq 2
www.lyngsat.com/packages/expressvu2.html
 
I think I may have a switch problem or my dish has gotten misaligned.

I ran the check switch option, which didn't seem to solve anything.

When going to the 'Point Dish' function on my receiver several of the Transponders had less than 50% strength. Is there any other explanation for this other than a mis-aligned dish?
 
Sadly lots of other reasons.

Start with ensuring that there is no new tree growth, obstructing the Line If Sight.

After that, it could be a connector, cable, power inserter problem.

Could also be the switch.....lol

I lean towards the Power Inserter....Don't ask why, unless there are LOS problems.
 
Thanks. Looks like time to call Bell for a service call (receiver is a rental.)

I had a tech out a few months ago who tightened up some of the connections to the switch, but nothing physical has changed since then (I haven't touched the switch, and there are no trees in our line of sight.)

Bad timing, with all the new TV shows coming up.
 
Ok, so while not exactly having an issue with Channel 822, I seem to be unable to get TSNHD 850 and a few others each evening during supper (and then it persists for the rest of the eve.

All standard def channels are ok. But approximately 50% of my HD's are out with "Signal temporarily unavail". It seems more often than not that it's transponders 16, 20 and 24 (I think 22 and 18 a couple times too).

Anybody get this? I have no "card" yet as this is a brand new activation.

Odd thing is, it happened last night when I wanted to watch the Pens and Leafs in HD. No dice. But this morning, before work (7:30AM) I had no trouble at all with TSNHD. All HD we're fine.

Is this a "the sun is causing Star Trek like effects" that I used to get told waaaay back when I had my 2700? Or is there an issue on Satellite 82?
 
No generic issues.

Could be all the same causes as posted above. Bad connector, bad cable, bad power inserter, dish obstruction, dish alignment, etc. You will have to start trying to isolate the casue.

If this was a professional install, call and get them back to fix it for you.
 
Ahh...thanks.

This is all new equipment...2 weeks old. Do power inserters really go that quickly? How about switches?

Just thinking out loud here, so if anyone spots something obvious:

The inserter is installed indoors, out of the way. I checked it's connectors. OK. Re-plugged it in.

The switch is up on the second story, mounted to a wall right behind the dish. Tightened all connectors there, including the cables on the LNB for "82".

Ran check switch, it just said I had one less dish than last time and that'd affect my channel selection, so I said "uh, no, don't do it".

Tightened all connectors thru the whole setup from LNB's to receiver (single 9242).

No LOS issues...dish on second story, well above tree's. Signals that do come in range from 74 to 100 (on 82), averaging in the low 80's and pretty much the same on 91, more so averaging in the high 80's to low 90's.

I'm baffled. The only thing I can figure out is the LNB for 82. I'll try to find a spare for a test.

Thx for input!
 
If it is that new, I would just get Bell to come back out.

From what you are saying it sounds like a failing LNBF maybe.
 
Hmmm, interesting:

  • Swapped out LNBF with brand new. Re secured all cables. No change.
  • Outage appears to be ONLY HD and ONLY transponders 16, 18 20, 22, 24, 26, 28 (even only) signal appears on the odds and at good levels (72+).
  • Check-switch still reports "fewer satellites".

So, just what DOES the power inserter do by the way?

(Just curious, service dude apparently ain't coming till next Thursday...alot of hockey on in HD between then and now...)
 
Loosing evens only is normally the result of a non compatible item in the line, or a bad connector etc.

I would be looking for a splitter in the line, a corroded connector or even a staple through the cable. A 1 Ghz barrel connector (F81) would also cause this, maybe in the wallplate.?

Hopefully the cable is all RG6, as if it is RG59 it could well be that which is not allowing the full voltage of 18 to reach the LNBF.



What does this mean.?

I have run thousands of "Check Switch" operations and have NEVER seen the words "Fewer Satellites". Please ellaborate.
 
If the problem with channel reception is on the 9242 it is because it is split over 2 x SW44's. Both Tuners need to be fed from the same switch.

I would suggest hooking up both Dual tuners to the first SW44.

There needs to be a power supply for the second SW44, without it you WILL have problems.
 
So the saga continues.
I've noticed even worse problems now. HDNet, CBSHDW, ABCHE, and CTVHDE, have all been unreliable. I've been on the phone with service tech's from Winnipeg and India.

So far I've been able to determine that all of my Even numbered transponders have signal strength between 43-51, which is obviously a problem.

My setup is like this, though: (this was all installed by Bell contracted Techs)
All connections are tight.

4 lines coming off the Dual LNB Dish.
2 lines go into a Eagle Aspen Multiswitch.
2 lines go into another Eagle Aspen Multiswitch.
R1 and R2 from Multiswitch 1 go into 1 and 2 in SW44 #1
R1 and R2 from Multiswitch 2 go into 3 and 4 in SW44 #2
R3 and R4 from Multiswitch 1 go into 1 and 2 in SW44 #1
R3 and R4 from Multiswitch 2 go into 3 and 4 in SW44 #2

I have 4 outputs from SW44 #1 (2 go to a 9200), 1 goes to a 4100, 1 goes to a 9242.
I have 1 output from the SW44 #2 (going to the 9242).

There only seems to be 1 power inserter hooked up to the system even though there are 2 SW44's.

Could the lack of a 2nd power inserter be the problem?

After my extended phone conversations with Bell, they want to send a Tech out to investigate, but they want to charge me $75 just to send one out!!!

Can anyone help? (or any idea how I get Bell to pick up the $75 fee).
 
I suggest you have a connection problem, usually a coroded connector.
All even TX's low on the HD channels means there is a problem, or it could be a line between the sw24 and the sw44.

Less likely is an LNB fault.

I'f you have to get bell to fix it, $75 is cheap for a service call. I'll come out for $150. :)

I paid bell $75 for the service call and they gave me the sw44 replacement free, so it worked out well. But that problem was channels missing because the switch was worn out.
 
Well said Tom.

I have been trying to get that point across for a while now.

lets face it, if your Furnace stops working and you call out a Tech, even if he just switch's on the Hydro, that you mistakenly switched off, he will charge more than $75....
 
I get what you're saying, except that I don't own any of the equipment. I'm a Bell Rental customer. If I owned the equipment and something went wrong I would expect to pay for it.

I rent my water heater too, and if something goes wrong with it, it gets replaced. There's no charge for a service call.

All I'm paying for is a monthly service with the channels I asked for, they should be able to deliver that without charging me extra for the privelege of stopping by.

Add that to the fact that there only seems to be 1 Power Inserter installed even though there are 2 SW44s, I think I have a case for a free service call, don't I?
 
If you are correct about the lack of the second Power Inserter, yes in my opinion you should get a free Service Call.
 
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