I think they just couldn't believe the drama and comedy.
The speech for me was just cringy. I'm pretty sure that when the restaurant manager asked him to go and apologise to the customers, she mean't go quietly table to table, not deliver a monologue on the type of flowers Angelina Jolie buys and tell everyone that basically the resturant will be closing soon whether or not they'd had their food!
And as the other poster mentioned the levels of sweat were getting beyond reasonable!