Route66 SatNav for Series 60V3

Route66 are now giving me a refund on their faulty software - copy of correspondence history below.

Dear Sir,

We kindly ask you to ship your original ROUTE 66 product, with the original Invoice and a copy of this e-mail enclosed by REGISTERED mail to the following address:

ROUTE 66 Geographic Information Systems B.V.

Att.: Logistics Department
Brouwerstraat 36
NL-2984 AR Ridderkerk
The Netherlands

As soon as we have received the above mentioned items we will refund the amount you paid.

Kind regards,

Mirela MARUNTIS

ROUTE 66 Customer Support




--------------------------------------------------------------------------------
From: Bob Stubbs
Sent: 13 iulie 2006 22:35
To: ROUTE 66 Customer Support
Subject: Re: support for gbr


This is the second purchase I have made from your Company for Route66 Mobile 7.

On the 9th. January 2006 I purchased the product for my Nokia N70 Invoice Number **************

Having upgraded my phone to the Nokia N80 I was very keen to have Route66 for the phone so was very pleased when you released the new version especially at an upgrade price of 49 euro.

When I tried to purchase the upgrade I was told I was out of the upgrade time limit so I decided to pay the full price again and ordered the new version on 27th. June 2006 invoice number *********

You are now telling me that the product is faulty and won't run on my phone.

I am not at all happy with this and would like a full refund of my second purchase, as under the sale of goods act it is "not fit for purpose ".


Yours sincerely



Robert Stubbs.

----- Original Message -----
From: ROUTE 66 Customer Support
To: r.stubbs
Sent: Tuesday, July 11, 2006 10:48 AM
Subject: RE: support for gbr







Dear Sir,

We have to inform you that we have already informed our Technical Department on this issue related to GPS connection interruptions. Please note that they are currently working on a solution to solve this problem.

As soon as we have any information we will contact you.

Thank you very much for your understanding.

Kind regards,

Mirela MARUNTIS

ROUTE 66 Customer Support




--------------------------------------------------------------------------------
From: Bob Stubbs
Sent: 8 iulie 2006 20:06
To: ROUTE 66 Customer Support
Subject: Re: support for gbr


Hi Mirela,

Thank you very much for the quick reply to my cry for help.

I have followed your instructions to the letter, and done everything you suggested.

Unfortunately it has not solved the problem.

Within minutes of connecting to the GPS receiver the phone looses the connection and freezes on the Route66 screen saying No GPS. The only thing I can do at that point is exit the program and start again.

Can you offer any further help ?


Bob


----- Original Message -----
From: ROUTE 66 Customer Support
To: r.stubbs
Sent: Wednesday, July 05, 2006 8:04 AM
Subject: RE: support for gbr





Dear Mr. Stubbs,

We kindly ask you to format the phone by entering *#7370# code 12345. Please remove the memory card while doing it.

Then please follow the steps below in order to install the apllication:

1. Format the miniSD in FAT, not FAT32.
1. Copy manually the content of MultiMediaCardImage to the memory card.
2. Insert the memory card in the phone. A dialogue ?Installing?? should appear.
3. If the dialogue does not appear then you should look for Mobile 7 in Application Manager. There are two possible messages:
-Mobile 7 installed
-Mobile 7 uninstalled.
4. Mobile 7 installed means that the application has been installed and you can look for it in Menu > My Own.
5. Mobile 7 uninstalled means that you should install the application by choosing Options > Install. If the installation cannot be performed, please tell us the error message you receive.

Kind regards,

Mirela MARUNTIS

ROUTE 66 Customer Support



--------------------------------------------------------------------------------
From: Bob Stubbs
Sent: 4 iulie 2006 00:06
To: Customer Support
Subject: support for gbr



Full ROUTE 66 product name (include type, country, year):Operating system:Your problem:


Route 66 Mobile 7 - Britain

Product Code - ************

Invoice No. ************


I have installed Route66 onto my Nokia N80 phone.

It installs okay - however, as soon as I try to use it in the car within minutes, sometimes seconds it crashes and returns the phone to the phone stanby screen.

My N80 was the original firmware v 3.0614.0.3

I have flashed the new firmware to the phone so I am now on v 3.0617.0.6 and this has made no difference.

I have wiped the memoery card and reinstalled Roure66 again made no difference.

I am using a Tom Tom Mk 2 GPS receiver which works perfectly well with my Nokia N70 and Route 66.

I see comparing the two versions of route 66 that the original for the N70 had a setting in the settings menu to set a default GPS receiver and the new version does not have this.

I suspect the software looses the GPS signal and can't re-establish it.

Please help as at the moment the new version is totally unusable.


Many thanks
 
Bobthebuilder,
So you can't get Route66 to work with an E61 or is it a different S60v3 phone you're having problems with?

Has anyone purchased Route66 and gotten it to work with E61?

Thanks
 
They have stopped shipping their Symbian version all together, because it had 'issues' (ie. it didn't work!) Destinator 6 for Windows Mobile is coming out tomorrow, but no ETA on the Symbian re-release.
 
I received an e-mail today telling me that they will send the correct version to me. They will also make the update available on their web site.

I have read that many have gotten the European version working with the E61, but so far no one has gotten the correct North American version.
 
I gotta reply back directly from Route 66 support and this is what they told me about the people who ordered and got the wrong version of R66 people were talking about...

ROUTE 66 Customer Support ????
to me
???? More options???? 5:45 am (6 hours ago)
Dear Sir,

The people that ordered the software and got the older Version, didn't order it from our webshop but from other resellers. If you order it in our webshop and put in the phone model you have, you will for sure get the new version. And about your GPS, in the description you send us is not written anything about the protocol of the GPS so I cannot confirm you if it is working or not. You should search more about it.

Kind regards,

Manuela HACK

Customer Support
 
rhawley,
please keep us updated on your experience with the North American version on your E61 once you get the update.
Thanks!
 
This is 100% wrong! It is a lie. They are completely dishonest.

I am one of those people and I ordered it direct from their own webshop.

When I first pointed it out to them, they said that the correct copy would be sent right away.

A week later they said it would be shipped when ready - at the end of the next week.

For the last 3 weeks they say that it will be shipped when done - "soon".

If you are in North America, I suggest waiting until someone, anyone confirms that they have received a copy of the correct version.
 
this is from the other r66 post from athos:

I can confirm that I purchased the kit from their website and it works. I used on a trip from Miami, Florida to Savannah, Georgia and it works great. The only problem I have with it is that the software comes with maps from 2005 (I noticed a few streets that are not digitized).

Also, the DVD doesn't install the program on a SD card (It does copy the maps). I have to copy the program from the included 512MB SD card to my 2 GB card.

The gps that comes with the kit works really well.
 
whats the deal with their card?

can i buy (or just um acquire somehow ) the route 66 software and install it on my own 2 gb card? AND have my regular nokia folders on there as well or does route 66 require a dedicated card.

thanks
 
I received an email yesterday stating a working version for the E61 will be available by then end of the week. I've also been dupped!
Still do not know if they are shipping a new cd or do we get it from their website.
 
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