Re cineworld : IS THIS LEGAL

I get the point, but I took up the Unlimited card on the basis of not buying overpriced refreshments. The "no food & drink" signs appeared well after that. Yes, it's good value, but I'd like the cinema to respect my rights to privacy (which, to be fair, they always have in my case).

A restaurant is different - it exists to provide food & drink. If you bring your own, you're not only not being a customer yourself, but you're occupying a space that could be taken by someone who is.


Good call. :D
 
Forgive me for getting to this post and not carrying on before replying, but this point isn't valid.

Lots of public places search bags without notifying you in advance, take most of the attractions in London (the Eye, the Science Museum, the V&A .. )

And besides, it's a private building so they can, without breaking the law, ask you to do anything they want.
 
Well TBH if it was me I would have told them where to stick their search!!

I cannot believe that in this credit climate that establishments are actually driving people away from going to them, inflated ticket prices, overpriced crap food and now an invasion of privacy.........no wonder cinema takings are down
 
Sorry but did I read this correct? there was a sign saying no food or drink or bags but you still ignored the sign?

So you took a bag in with you that contained food and water?

I've got to side with the Cinema on this, no matter how much I hate Cineworld I believe what they did was legal and within their own rules. You say they've flouted this rule? but can you actually prove it? You also say you are Diabetic but don't want no one to know? which I find odd. I don't think it would of hurt telling these people of your medical condition and the medical need to have the cake with you, in fact it would of possibly helped should you had needed any medical attention if anything was to arise.

And no doubt with the rise of Pirated DVD's on the market Cinema's can enforce a stop & search policy of people bags not to mention the confiscation of recording equipment, but alas I'm not 100% down with their rules myself.

I don't eat food at the cinema either on the basis they're too expensive, however I always make sure I eat before or after I've been.

You say you felt like a Criminal, but IMO the fault does not lie with Cineworld.

*Commence flaming*. :o
 
I would say they cant search, only the police can do this officially, and if caught on cctv in a supermarket, shoplifting only thing the supermarket can do is hold you until the plice arrive, and then you get searched

It might well be the cinema can ask to search you, and could refuse to let them search you
 
:eek:just had this nasty thought!
Now that some mobile phones can now record video thats almost to dvd standard, are they gonna take those off us before we go into the cinema?
 
just making a point that they can get into right can of worms if they get nobby about things. water is something they cant stop one taking in, they can say dont do it but that as far as it goes i think
 
How fare have you looked into this? I'm afraid I suspect wherever you looked that up may have been mistaken.

The only time this is ever the case in the UK is when a premises has it specifically written into their liquor license. This has led to the misconception that all pubs and restaurants must offer free tap water - again, a myth.They can throw letters of complaint straight in the bin if they wish. It's bad customer service, but unless they need it for any kind of ISO accreditation, they have no obligation to even read it much less reply.
 
this is what my thoughts were thimk shoplifting laws have changed it used to be you had to wait for thief to leave to show they wuold not be paying.
 
I used to work in a cinema and our managers told us to stop people taking in their own food at drink for a few months. Until one lady kicked up a big fuss (and rightly so). Our manager tried to explain that it was company policy that people were not allowed to take in their own food and drinks into the screen. So the lady demanded to see the company policy and needless to say nowhere did it state that you can't take in your own refreshments.

After that they became much less strict. They put up a sign to say no hot fooRAB allowed in, such as pizza or macdonalRAB as both were in the local vicinity, and it was more of a mess and a smell thing I think. I figured that was a pretty fair rule.

As for the stopping and searching thing, we were always told to ask customers if they would like to store their bags in our locked store room, and I mean excessively big bags or shopping bags as they were a health and safety issue if they block the isles, and we had to call over a manager if we were suspicious of anyone carrying cameras or recording equipment but otherwise we have no right to stop and search peoples personal bags.

And obvioulsy no alcohol was allowed either. I think you had every right to complain, what was the outcome I didn't read the whole thread just the latest posts.
 
But that would mean the service provider has acheived their goal. Why should a customer go elsewhere, when it is the employee in the wrong?

Surley you can't expect people to believe that employees don't provide bad service because they are worried about their jobs? Have you never experienced bad service? Did that employee worry about their jobs?
 
I have to agree....at the end of the day I don't see what the OP is getting so worked up over. Searches happen all the time in life, and the cinema have a rule over food and drink, which was breeched. I agree the stuff they sell at cinemas is over-priced, but that is their right, as I presume they are a commercial enterprise who need to make a profit, and it's no different to the way prices at sporting venues are over priced. At least in this case you are talking about a couple of hours to watch a film, so why not eat before or after you go if you don't want to pay for it in there.

Can't say I have much sympathy for the OP, in all honesty.
 
Dear god man, you are so desperate to prove you are right about everything, aren't you?

Never heard of elaboration before? I say nothing in that section with regarRAB to them showing or not showing any terms and conditions. I then go on the ELABORATE (look it up, its a real word) that point by describing the necessities for you to be aware of said terms and conditions. Do you prefer long, run-on sentances to paragraphs? Heck, it was only one more sentance you had to read!

But clearly you just read the first couple of sentances and jumped into another hissy-fit without reading on. Not surprised you don't want to apologise for being so clearly wrong, though.

Again, this is why you aren't worth debating with - and I won't waste another post on you.
 
at the vue near me, they say they're doing bag checks. but they don't. in fact, the last couple of times i've been there, they haven't even checked my ticket
 
Hi,

Thanks for your post

I wrote a letter of complaint and they never replied:(, Just had to put them searching my bag behind me, but now they never question any food i take in or water there is a sign there but i think it is more of a request now rather being enforced.
 
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