ok...here's what you do:
1. install or place the PPC6700 diagnostic drivers on your PC
2. put your device in diag mode and connect it to your PC
3. if drivers ore not automatically installed, direct the hardware wizard to the drivers
4. after device is successfully installed, open qpst-service programming
5. if you do not see your device, then right-click the little globe in your system tray (bottom right of your monitor) and select qpst-configuration
6. go to "ports" tab and click "add port" and add all ports there
7. now close the configuration utility and go back to your service programming utility
8. now if you don't see your device, disonnect it and put it in a bubble mailer, postmark it with my shipping info, and send it to me so that i can detect it with my qpst and sell it for big $$$$$$$$$$$$$$$