Clumsytheif, Just wondering if its just spelling or the correct accents (Agu, Grav, etc)?? Correct me if I'm wrong but some words en francais (Quebec) are different than in Paris? (difference of Metis based french & euro french)
I'd return your E71 for a FULL refund SOON before you drop it or damage it! Worst if you try to change the firmware on a BRAND NEW phone & model and you brick it and have to sell it for 1/4 the price you paid for it. Return it, get your cash back, be patient for the USA NAM. Doni has provided GOOD information - and is quiet informative ... but since you mentioned your new to cellphone stuff I'm suggesting to err on the side of caution. I wouldn't do it to be the crash test.
Doni what service are you using for VoiP calls on your N95-4??
Is it a Rogers sourced model, debranded?
Lastly, what app are you using to use the VoIP service ??