Thought I'd give a few kudos to the Bell agent I spoke to this morning.
I was fooling around with the interactive TV feature on my 9242. I don't go in there too much so it was kind of neat to bum around in there. Anyways, in the Sports category was a list of various packages for Nascar, NFL, Sentana, etc. Noticed the NHL Centre Ice and another sports package were a different colour so I Selected it to see what would happen.
"Thank You. Your channel line up will change within the next 24 hours".
Oops. I expected at least an "Are you sure?" confirmation before buying any PPV. Anyways, I like hockey but not enough to watch it every night, price tag aside. My son's 5 and not into hockey yet anyway.
So I call up Bell this morning and spoke to a guy in the programming changes dept. Explained what happened and he was totally cool with cancelling it for me. He didn't see if on my account yet, but put a note on my account explaining what the deal was. He said I'll probably get billed for it though, but when I call in, it shouldn't be a problem to cancel.
Didn't try to upsell me and didn't wait on hold for a long time.
And he spoke perfect English.