I upgraded my firmware yesterday . I was nervous as hell though. I've had my phone for 2 weeks now and am new to Nokia and the Symbian OS. I have had every OS (i.e., Palm. BB, Windows) and I must say I like Symbian the best. I work in the IT field, but had never dealt with Phoenix or any of the tools that are required to upgrade. I have read on so many forums of people bricking their phones, but since I'm a risk taker, I went on a head and did it. The upgrade itself, took no more than 5 minutes (a long 5 minutes). I definitely notice some differences in the phone now. For those of you who may be like me (unfamiliar and unsure), I can't post a link (I don't want to do anything to get in trouble here), but go to google and do a search for BB5 Reaper. This program is free and will walk you through everything. Some of the files you will have to find yourself (like the firmware), but once you have everything, the program lays everything out for you. I don't work nor am I associated with BB5, just passing along the info that I came across. I have screen shots, but have not figured out how to post them yet. PM me if you like. Just wanted to share some info. Take care