ihate.people
New member
Thanks for that, I'll let you know how I get on.
LoveFilm are getting on my t*ts
- Thread starter S2808mc
- Start date
Guillermo L
New member
The amazon deal is only good if you want to watch 6 films per month. The rest of usa like to get at least 6 a week, which should be highly achievable if lovefilm keep the flow going.
For me it is definately lovefilm who cause the delay as it only appears one way, me to them, never a delay when it's them to me.
The average from me to them has now reached 4 days even though I return them within 24 hours! I will be cancelling just before my next payment date. The mail in my area is very reliable, eveytime I complain about the delay they always blame royal mail and insist they dispatch with 24 hours of receiving, I hope RM are aware that they are being used as a scapegoat for LM's shite service.
For me it is definately lovefilm who cause the delay as it only appears one way, me to them, never a delay when it's them to me.
The average from me to them has now reached 4 days even though I return them within 24 hours! I will be cancelling just before my next payment date. The mail in my area is very reliable, eveytime I complain about the delay they always blame royal mail and insist they dispatch with 24 hours of receiving, I hope RM are aware that they are being used as a scapegoat for LM's shite service.
Barbiecouture
New member
We were subscribers to LOVEFILM a while back now but we got sick of the lazy deliveries, so we cancelled, they tried to offer us 1 week trials, 2 weeks trials, 1 MONTHS trials and we rejected just couldnt trust them.
But 3 months ago now they offered us a 3 months trials for free and told us how much they had improved, so we took them up on this offer, we cancelled after 3 months because we didnt want to pay
But 3 months ago now they offered us a 3 months trials for free and told us how much they had improved, so we took them up on this offer, we cancelled after 3 months because we didnt want to pay
υεlυεt • ωσмαη
New member
i had forgotten about this thread, I know I've defended them in the past but recently I have had problems with them. I opted to freeze my acc. However they took the money out anyway so I went to cancel and the site said the only way to do it was to call cust services. When I did this all they said was I paid up to such and such a date and if I wanted to cancel after that to do it on-line! No apology, nothing! What kind of cust service is that. I have also received nothing from the top ten in my list in 6 attempts since. Poor! Screenselect are def superior in my opinion
starstruck
New member
Being at home all week, I was getting through 9 DVD's a week whilst I was in my free trial period, but ever since my paid subscription started, Lovefilm have been lousy.
I used to get an e-mail for each title they sent me, on the day they sent it, but now I might get an e-mail for one title and not the others, or the e-mails turn up the day after I've sent the disc back! I e-mailed them about this, and they said they're having some technical problems with their e-mail.
The last two weeks, even their own website shows that they're sending me 1 or 2 DVD's at a time, instead of the 3 they should be sending. Also, despite their website showing that they've received all the discs back the day after I posted them, they aren't sending any new discs until the following day (IE the day after they've received them). When I've e-mailed them about these problems, they've replied 'Due to excessive demand there has been some delays in our processing.' So far, they've agreed to extend my subscription, to compensate for their failure to provide the service paid for, each time I've asked so I suggest anyone else not getting the service they've paid for (where it can be shown that it's Lovefilm's fault and not possible Royal Mail delays) demanRAB the same.
Today they e-mailed me to say that I'd returned an empty DVD case. In fact, the film they referred to is one that they haven't even sent me yet, and their website did show that they were shipping it (and only it) to me today! However, I just checked their website again, and now they're not shipping me anything today!
I used to get an e-mail for each title they sent me, on the day they sent it, but now I might get an e-mail for one title and not the others, or the e-mails turn up the day after I've sent the disc back! I e-mailed them about this, and they said they're having some technical problems with their e-mail.
The last two weeks, even their own website shows that they're sending me 1 or 2 DVD's at a time, instead of the 3 they should be sending. Also, despite their website showing that they've received all the discs back the day after I posted them, they aren't sending any new discs until the following day (IE the day after they've received them). When I've e-mailed them about these problems, they've replied 'Due to excessive demand there has been some delays in our processing.' So far, they've agreed to extend my subscription, to compensate for their failure to provide the service paid for, each time I've asked so I suggest anyone else not getting the service they've paid for (where it can be shown that it's Lovefilm's fault and not possible Royal Mail delays) demanRAB the same.
Today they e-mailed me to say that I'd returned an empty DVD case. In fact, the film they referred to is one that they haven't even sent me yet, and their website did show that they were shipping it (and only it) to me today! However, I just checked their website again, and now they're not shipping me anything today!
I'm interested in this discussion as I've been a Lovefilm member October, when ScreenSelect merged with LF. I'm on the 1 DVD at home package, paid ScreenSelect in advance due to a World cup promo all before they go and merge with LF.
I can't say that I'm entirely impressed with Lovefilm.
Unlike many here, I've had no major issues with postage and DVD allocation turnover. My trouble's been more with receiving scratched unplayable DVD's. One such DVD was Matrix Revolutions. Got the first DVD and that was clearly scratched, it wouldn't play. I reported and sent it back, got the usual apology and that they quality control check their DVRAB. I don't think so myself :s
Then I get a replacement along with another film "goRABend". Both DVD's had appauling surface marks on them. Matrix was scratched and wouldn't play. GoRABend did play OK although picture would jump slightly from time to time during the last 35 mins of film. Reported Matrix and sent back both DVD's. Lovefilm did send me 2 more DVRAB (different ones) to make up for the trouble I suppose. One DVD LadyKillers has played perfectly so far. Just waiting to see if Juassic Park will play. Both DVD's have lighter surface marks on but, there's plenty of 'em.
Lovefilm are very good and turnover and delievery with me and, good at compensating when a problem persists yet, the quality check on DVRAB is a joke to be honest. LF need to get their act together on that one. It's not on sending out duff DVRAB a lot of the time.
I can't say that I'm entirely impressed with Lovefilm.
Unlike many here, I've had no major issues with postage and DVD allocation turnover. My trouble's been more with receiving scratched unplayable DVD's. One such DVD was Matrix Revolutions. Got the first DVD and that was clearly scratched, it wouldn't play. I reported and sent it back, got the usual apology and that they quality control check their DVRAB. I don't think so myself :s
Then I get a replacement along with another film "goRABend". Both DVD's had appauling surface marks on them. Matrix was scratched and wouldn't play. GoRABend did play OK although picture would jump slightly from time to time during the last 35 mins of film. Reported Matrix and sent back both DVD's. Lovefilm did send me 2 more DVRAB (different ones) to make up for the trouble I suppose. One DVD LadyKillers has played perfectly so far. Just waiting to see if Juassic Park will play. Both DVD's have lighter surface marks on but, there's plenty of 'em.
Lovefilm are very good and turnover and delievery with me and, good at compensating when a problem persists yet, the quality check on DVRAB is a joke to be honest. LF need to get their act together on that one. It's not on sending out duff DVRAB a lot of the time.
!$*BUNZ*$!
New member
jaybee24uk, if you still have the email you sent them to cancel the service you should owe them nothing.
Did they confirm you had cancelled successfully. When I cancel from DVD rental companies I always send them about 3 emails and that I require acknowledgement from them that they have indeed cancelled.
Did they confirm you had cancelled successfully. When I cancel from DVD rental companies I always send them about 3 emails and that I require acknowledgement from them that they have indeed cancelled.
Staypuff MarshMallow Man
New member
Dunno, maybe cos I copied it to the Chair, the bloke from the venture capitalists. 
Livingstone didn't respond to my first one.
Had reply from CS too tonight. Apparently the post office can cause a delay! :yawn:
Livingstone didn't respond to my first one.
Had reply from CS too tonight. Apparently the post office can cause a delay! :yawn:
I found their customer services to be very unprofessional and to be honest they didn't care that I wanted to cancel my account until I got the e-mail asking me to give them another chance.
Like I said I've had enough so the account has been cancelled. Is there any particular reason you have to ring up customer services to cancel? I thought you could cancel via the website.
Martin
Like I said I've had enough so the account has been cancelled. Is there any particular reason you have to ring up customer services to cancel? I thought you could cancel via the website.
Martin
Have I not done this in a previous part of this thread? Seriously dude, when did you have your sense of humour removed?
"Jamie, I'm just a happy customer, I have tried a few others & they are the best on offer imho, I receive the discs I want & also receive a decent turn around in discs, I really have nothing to complain about & feel that a fair few of those complaining on here are going well over the top, the guy who was getting 61p a rental, what the hell is his problem? You can't get that anywhere!
It is funny that the only person on here saying positive things gets accused of working for them"
I receive around 5 discs per week & realistically don't expect to receive anymore.
I am sorry if my name offenRAB you but I'm stuck with it now & quite like uit myself so your gonna have to live with it I'm afraid
& when I say website I should have said Forum.
"Jamie, I'm just a happy customer, I have tried a few others & they are the best on offer imho, I receive the discs I want & also receive a decent turn around in discs, I really have nothing to complain about & feel that a fair few of those complaining on here are going well over the top, the guy who was getting 61p a rental, what the hell is his problem? You can't get that anywhere!
It is funny that the only person on here saying positive things gets accused of working for them"
I receive around 5 discs per week & realistically don't expect to receive anymore.
I am sorry if my name offenRAB you but I'm stuck with it now & quite like uit myself so your gonna have to live with it I'm afraid
& when I say website I should have said Forum.polishprince12
New member
There's a better chance of the envelopes being recycled if we return all 3 back to lovefilm. If I stuck 2 in 1 and 1 in the other I will undoubtedly throw the third one in the bin.
If I return all 3 I am sure, they will have some sort of recyclying process in their depot.
If I return all 3 I am sure, they will have some sort of recyclying process in their depot.
Meggasaur!
New member
Keep on getting this Spam email from Lovefilm to my other email address, on reading this it made me laugh
"That's right! 3 months for the price of 1 to welcome you back to LOVEFiLM. We guarantee you'll love our new value for money light-viewing packages, from
"That's right! 3 months for the price of 1 to welcome you back to LOVEFiLM. We guarantee you'll love our new value for money light-viewing packages, from
Wasted Puppy
New member
what is this? is it detailed somewhere on their site? (given that the deal is 'unlimited' - what could such a policy imply?)
I have had no end of problems with them and yesterday wrote to the ceo.
this is what I sent:
As you may be able to see in my Lovefilm account, I have had a number of reasons to be in touch with your customer services department recently. Given that it is now getting towarRAB being farcical, I would like to bring these things to your attention.
Firstly, there has been a problem on two occasions, where I ticked the box on the envelope saying that the disc was damaged, as they were scratched. I did NOT tick the box that said 'replacement required'. Nonetheless, I was sent the same film again. Even the second time, when I had written on the envelope in pen 'PLEASE DO NOT SEND ME THIS FILM AGAIN'.
When I called your helpline to point this out (after I saw from my account details on your website that I was being sent the same film that I had just returned) I reached - after a long delay - a voicemail message box which told me your office hours (I was calling during the time you were supposed to be open) and asked me to leave a message. One of your staff returned my call that evening - the Friday of a bank holiday weekend - but all he could offer was 'oops, sorry'. I suggested he arrange for me to be sent another disc, and was told this could not be done as he was not in the same location as your delivery centre. Does your delivery centre not have phones or an email system that your call centre staff could use to reach them?
Ongoing is the issue of your delivery centre not sending out a new rental disc on the same day they receive a return. I have been told by your customer service that in 80% of cases a new disc is sent the same or the next business day. Therefore, if I rent 10 a fortnight, I can expect a delay once a week (20%).
More recently I have raised the issue of not being sent films in my top 5 or top 10 (your site does say to contact you in this situation). Please do not tell me again that popular films often have long delays. I know this. But it would be nice if you could indicate which films have long delays, by the use either of the red and amber dots which you have used in the past, or by giving the length of the wait in days/weeks next to the title, as some of your competitors do.
Today I discovered that I am being sent a disc which is Disc 2 of a television series (Deadwood). Disc 1 is at the top of my list and has not been sent to me yet. I wrote to ask if I am going to be getting the second half of a show I have not seen before the first half and received an email which seems to confirm that this is the case.
As with your other customer service emails, it follows the format of: 1. Sorry 2. We are aware that issue X is a problem 3. At some point, in the unspecified future, when we upgrade our system, we will be able to avoid this 4. But right now we're not going to do anything
Thank you too for the email offering me the chance to upgrade to a four disc package - even though you can't consistently send me three discs that I want. Obviously you have a sense of humour.
---
no reply from him (yet). I am getting really sick of their lame auto-replies from the help desk.
I have had no end of problems with them and yesterday wrote to the ceo.
this is what I sent:
As you may be able to see in my Lovefilm account, I have had a number of reasons to be in touch with your customer services department recently. Given that it is now getting towarRAB being farcical, I would like to bring these things to your attention.
Firstly, there has been a problem on two occasions, where I ticked the box on the envelope saying that the disc was damaged, as they were scratched. I did NOT tick the box that said 'replacement required'. Nonetheless, I was sent the same film again. Even the second time, when I had written on the envelope in pen 'PLEASE DO NOT SEND ME THIS FILM AGAIN'.
When I called your helpline to point this out (after I saw from my account details on your website that I was being sent the same film that I had just returned) I reached - after a long delay - a voicemail message box which told me your office hours (I was calling during the time you were supposed to be open) and asked me to leave a message. One of your staff returned my call that evening - the Friday of a bank holiday weekend - but all he could offer was 'oops, sorry'. I suggested he arrange for me to be sent another disc, and was told this could not be done as he was not in the same location as your delivery centre. Does your delivery centre not have phones or an email system that your call centre staff could use to reach them?
Ongoing is the issue of your delivery centre not sending out a new rental disc on the same day they receive a return. I have been told by your customer service that in 80% of cases a new disc is sent the same or the next business day. Therefore, if I rent 10 a fortnight, I can expect a delay once a week (20%).
More recently I have raised the issue of not being sent films in my top 5 or top 10 (your site does say to contact you in this situation). Please do not tell me again that popular films often have long delays. I know this. But it would be nice if you could indicate which films have long delays, by the use either of the red and amber dots which you have used in the past, or by giving the length of the wait in days/weeks next to the title, as some of your competitors do.
Today I discovered that I am being sent a disc which is Disc 2 of a television series (Deadwood). Disc 1 is at the top of my list and has not been sent to me yet. I wrote to ask if I am going to be getting the second half of a show I have not seen before the first half and received an email which seems to confirm that this is the case.
As with your other customer service emails, it follows the format of: 1. Sorry 2. We are aware that issue X is a problem 3. At some point, in the unspecified future, when we upgrade our system, we will be able to avoid this 4. But right now we're not going to do anything
Thank you too for the email offering me the chance to upgrade to a four disc package - even though you can't consistently send me three discs that I want. Obviously you have a sense of humour.
---
no reply from him (yet). I am getting really sick of their lame auto-replies from the help desk.
[email protected]
New member
Can you send me his name please?
I have just drafted up a reply which i was going to send back to customer services but i would rather send it to someone in charge.
I have just drafted up a reply which i was going to send back to customer services but i would rather send it to someone in charge.
ftblncullgrl
New member
You missed a capital letter with 'listen'
What you are advocating is pointless theft and is completely stupid.
Oh and by the way, Trading StandarRAB are a waste of time. I am owed money by Qflicks and all they could muster was a couple of attempts to contact them which went ignored and that was all they said they could do even though Qflicks admitted they owed me money and said they would pay.
What you are advocating is pointless theft and is completely stupid.
Oh and by the way, Trading StandarRAB are a waste of time. I am owed money by Qflicks and all they could muster was a couple of attempts to contact them which went ignored and that was all they said they could do even though Qflicks admitted they owed me money and said they would pay.
Unbelievable. I don't think our postman even sets off from the sorting office until 9:00. Usually the post comes some time between 11:00 and 2:00, but rarely before 12:30.
And we no longer have timed collections from the post boxes, just a claim to collect "as required" with a last collection around 5:30.
So online DVD rental is bound to be hit-and-miss in London. I even tried posting DVRAB in different post boxes to see if one resulted in faster turnround, but even taking the DVRAB to a box with a Sunday collection didn't help get Saturday's DVRAB replaced before the following Friday.
And we no longer have timed collections from the post boxes, just a claim to collect "as required" with a last collection around 5:30.
So online DVD rental is bound to be hit-and-miss in London. I even tried posting DVRAB in different post boxes to see if one resulted in faster turnround, but even taking the DVRAB to a box with a Sunday collection didn't help get Saturday's DVRAB replaced before the following Friday.