Responsibilities:
The Help Desk Analyst is responsible for providing 24X7, Level 1 hardware and software support to LPL Employees and their desktop PC’s, laptops, and peripherals in multiple locations via an ACD phone system or email and logging all incidents into a call-tracking database. Assist users in the operation of standard equipment including PCs, Printers, and peripherals and companywide email operation and support. Provide communication on all escalated issues to management and document progress of assigned incidents.
Qualifications:
Bachelor’s degree preferred.
Minimum 7 years of IT/Help Desk Phone Support working in a large corporate environment required.
Demonstrated ability to work in a 24/7 environment and effectively deliver support to end users, other departments and support enterprise activities required.
be able to document work in progress, must have strong troubleshooting, customer service, communication, and organizational skills.
Strong working knowledge of Windows 2000/XP/7 and familiarity with Active Directory/Exchange/Outlook required.
This position requires the ability to interact with all levels of management within LPL Financial.
Ability to provide excellent customer service, asses and understand customer problems, neeRAB and requests required.
$10 bucks an hour