is it normal - deactivated.

  • Thread starter Thread starter Ex Agent EV
  • Start date Start date
did call back last night, was waiting for about 45mins on the line. Got thru all ird, the csr told me that they were trying to call me during the day told her that we are at work. Bizzarre think only 1 ird is connect to the phone line and it was deactivated, did asked her about it, she was speechless.

call took 10 mins and within 5 mins all irds were working. she told me that i was ok for a couple a years.


They do an intensive exercice to be sure that the irds dont go to Florida during winter time, told her that if i had to got to Florida for winter time, i would choose DirecTv.......

Thanks for all your infos.

Have a good one and happy holidays to all!!!!!
 
I got another voicemail. This is a courtesy call, sorry we missed you, we will try back in the next few days, however our office hours are...18863959994. They call in the middle of the afternoon, and i have been on hold for over 20mins. I am giving up, I'll call back when I get the STB's all setup.
 
How else would you have them determine who is account splitting Nimiq1?

Nem, who wonders what the answer will be
 
If they deactivate you receiver you can't turn it back on, you may have lost some channels when you unplug the power on your receiver which you can get as you say sync or they sometimes come back on their own or reset.
The deactivation people were talking about is when you do not plug the phone line into your receiver and they cannot contact you to verify the receivers are in your possession. This you can not fix online
AS far as what they have in the stream they will tell you anything trout, pike anything but the truth.
 
If one of the receivers is not connected to a telephone line Express Vu might call you to verify the info on your receivers...

After X calls (I can not give you the exact amount, I signed a paper saying I woudn't when I worked in that departement) that they haven't reached you or after X calls that you either refuse to do the validation, or say your busy they put an open order in the system to deactivate all but 2 of your receivers. Each time they call and get no answer they leave a message...

Once receivers are deactivated by that departement you need to call at 1-866-395-9994 and go throught the validation with an agent. Each receiver not verified on that call will be deactivated and you won't be able to reactivate it before another 24 hours. 24 hous later when you will call to reactivate the receiver you will have to go throught the validation of ALL the receivers again
 
Most of their calls are placed during daytime. Since there is less incomming calls during the day they put agents on "the dialler" and leave message to clients that they have called.

It's rare that they place calls in the evening because at night lots of clients that received those message call back and therefore agent are busy receiving calls and are not "dialling out"

It is possible that they will try again to call you Saturday...

A tip:try to call them Saturday at 10AM...people often assume that the departemenet is closed on Saturday so less people call, espacially at that time.

Was the message a recording or it was anagent talking...when I was there we had to say the message, but they kept on promissing us that soon it would be automated. I want to know if the agents got their reording as they were promised...
 
If one of the receivers is not connected to a telephone line Express Vu might call you to verify the info on your receivers...

After X calls (I can not give you the exact amount, I signed a paper saying I woudn't when I worked in that departement) that they haven't reached you or after X calls that you either refuse to do the validation, or say your busy they put an open order in the system to deactivate all but 2 of your receivers. Each time they call and get no answer they leave a message...

Once receivers are deactivated by that departement you need to call at 1-866-395-9994 and go throught the validation with an agent. Each receiver not verified on that call will be deactivated and you won't be able to reactivate it before another 24 hours. 24 hous later when you will call to reactivate the receiver you will have to go throught the validation of ALL the receivers again

Only the account holder or the third party, or co-user registered on the account could do the validation... If let's say your wife call them, has the PIN but her name doesn't show on the account, even if she says she has been maried wth you for 20 years and is the one who always pay the bill they won't be able to do it wih her...
 
About how long do i have to reach BEV to do their site survey.
In 3 days I have gotten 2 calls, all around noon to 2pm. Which of course I am at work. I have tried to call back to the first call, but the second call I could not understand a word the CSR said, other than he was a Bell employee of some sort.
I have 5 STBs, 2 are not being used at this time due to renos. What are these guys looking for? Should I get these set up as not to get them deactivated or whatever?
 
My voice message was from a live person, or re-animated, not quite sure. But was not a recording.
Describing the call as a convenience call I think is a bit vague; it would be nice to know the exact reason behind the call. I will call Saturday when the rest of Canada will be out shopping...:p
 
Well as usual with almost anything done by Express Vu this is not infallible.

How on earth do they expect this to be 100% effective.

The ONLY way to prove account splitting is to actually have a person knock on the door and check each and every receiver, this would be 100% effective. Not practical but effective.

Easy way to get around account splitting would be to arrange to have the person with your "other" receivers connected to you via a cell phone, or via MSN Messenger or alternate Chat program when you call into Express Vu to give them the "Location ID #".

You then leave the Landline pick up the cell and ask the other person for the details on screen, pass that back to Express Vu, they then ASSUME you are not account splitting and go away.

That is NOT the way to stop account splitting / sharing, it is a way to annoy the hell out of customers.

I would be very interested to know how many accounts are terminated due to account splitting in a year....... I would guess it is a very low number.
 
Why not and while you got them on the line mention that Rogers offered to give you a swap for your receivers and free HD for a year can they match.
 
They shouldn't be wasting their time trying to determine who is account sharing....period, at least account sharers are paying money towards a subscription, there are hundreds of thousands of people stealing expressvu outright.

In fact stealing expressvu is alot less of a hassel and less riskey (in terms of Bev finding out) than account sharing.
 
Eclipse if they started to give you the telephone number in their message that means your mid-process...the deactivation will probabl follow soon
 
My "messages" from Bell have always included a call back # to Bell.
I have not received any calls since the last one. Doesn't matter, i will be calling Saturday morning. I just need to get my STB's out of the boxes in the garage and set them up to "follow" the rules.
 
When I say deactivate, I mean my programming was removed. Everything in guide was red. I don't have my recievers plugged in at all. I haven't in the 5 or 6 years that I have had bev service. Mostly cause I only have one jack in my house. It is in the kitchen were the phone is. And to avoid arguments, I tell them I only have a cell.
 
When they go throught that verification and find out that receivers are used in 2 locations, they offer to open a second acount for the "other location"...many clients end up accepting, not wanting to go throught the hassle of calling everytime they go from A to B
 
Strange... Maye they changed the process... When I was there the first few were like:"We call you we will call back", no number, no further reason for the call. Then in step 2:"We called you, this is our number, those are the buisness hours" and in the last phase:"We called you, this is our number it's important that you called us, or part of our service might be restricted. Those are our hours".

Good Luck Saturday, hopefuly wait time won't be too long!
 
Unless there is solid proof a customer is account splitting they shouldn't be deactivated. If somone calls in about so and sos account and says their tv isnt working and its their landlords account and they pay for tv in the rent even though its a residential account OKAY, then deactivate. They should worry more about switching to an ACTUAL encryption so people quit stealing their signal. What a joke.
 
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