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Eclipsed
Guest
That is a great idea, I have been meaning to do that and see what their counter would be. But I might have to mention Shaw instead.
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Ex Agent EV
Guest
They don't deacivate just like that...
Before they do so they leave several message telling you to call them...
The first message will simply be something like:"We are sorry we coudn't reach you we will attempt to call you again in the next few days", then further in the process a message telling you to call back and at the end a message mentioning to call or else your service wll be restricted...
In the event that the agent does speak to the client and he either refuses to do the validation, or says he is busy the agnt warns him that receivers might get deactivated if he doesn't do so, and on the last attempt warns him if client refuse that in 24 hours only 2 receivers will be running...
Everybody is compianing that Bell doesn't do anything to stop piracy, but when they do, again, you complain...
Before they do so they leave several message telling you to call them...
The first message will simply be something like:"We are sorry we coudn't reach you we will attempt to call you again in the next few days", then further in the process a message telling you to call back and at the end a message mentioning to call or else your service wll be restricted...
In the event that the agent does speak to the client and he either refuses to do the validation, or says he is busy the agnt warns him that receivers might get deactivated if he doesn't do so, and on the last attempt warns him if client refuse that in 24 hours only 2 receivers will be running...
Everybody is compianing that Bell doesn't do anything to stop piracy, but when they do, again, you complain...
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Ex Agent EV
Guest
For Hussar:When you unplugg a receiver for renovation, it looses memory of the programming you suscribe to, but is still showing as active for Express Vu system.
For Eclipse:Yes you should set up those 2 receivers...if you don't they will be deactivated "by the system" they will tell you, in fact it's the agent who deactivates them. If after you want them reconected you will have to do the validation of all the receivers again. You can call them at your convenience between 10AM and 10PM (Eastern standard time) a 1-866-395-9994. Just say you got a call from them and you want to know what it was about. Wait time is usually realy short in that departement and agents are quite pleasant. It will take you about 2 minutes per receiver, depending on your ability to go throught the menus (they will advise you at the beggening of the call that it takes 1-5 per receiver)
For Haysack:I worked in that departement and when they deactivate they deactivate all but 2 of the receiers...they keep the older models on, and deactivate the newer models. For example, if you have a 5900, 3100, 2700, 1000, 3200 they will keep your 1000 and 2700 on and deactivate the others. Only the 9200 can not be deactivated...The departement taht makes those verications coudn't care less about Rogers offer. There is notes on client's account tagged by that departement that no credits or save offers should be offered for that matter.
For Eclipse:Yes you should set up those 2 receivers...if you don't they will be deactivated "by the system" they will tell you, in fact it's the agent who deactivates them. If after you want them reconected you will have to do the validation of all the receivers again. You can call them at your convenience between 10AM and 10PM (Eastern standard time) a 1-866-395-9994. Just say you got a call from them and you want to know what it was about. Wait time is usually realy short in that departement and agents are quite pleasant. It will take you about 2 minutes per receiver, depending on your ability to go throught the menus (they will advise you at the beggening of the call that it takes 1-5 per receiver)
For Haysack:I worked in that departement and when they deactivate they deactivate all but 2 of the receiers...they keep the older models on, and deactivate the newer models. For example, if you have a 5900, 3100, 2700, 1000, 3200 they will keep your 1000 and 2700 on and deactivate the others. Only the 9200 can not be deactivated...The departement taht makes those verications coudn't care less about Rogers offer. There is notes on client's account tagged by that departement that no credits or save offers should be offered for that matter.
D
dirtyjeffer
Guest
i can believe that...proof is in the fact Rogers has added about 150,000 digital video customers this year, compared to about 5,000 for BEV.
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Ex Agent EV
Guest
I didn't say that the compagny didn't care at all bout Roger's offer...
I said that the departement that makes those verificaton coudn't care less...when a client has receiver deactivated by that departement a big red tag appears in his/her account mentionning that only that departement could restart those receivers and that no save offer/credits should be given for that matter
If call to cancel they will just put an open order in 30 days...whithout offering anything to keep you!
I said that the departement that makes those verificaton coudn't care less...when a client has receiver deactivated by that departement a big red tag appears in his/her account mentionning that only that departement could restart those receivers and that no save offer/credits should be given for that matter
If call to cancel they will just put an open order in 30 days...whithout offering anything to keep you!
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Eclipsed
Guest
All done. Yup, it was the dreaded "need to verify" your STBs. "They should be plugged into your phone line".
I said I have more rec'vrs than phone line, and the reply was "Well, then you might be getting these types of calls a couple of times a year."
Whatever..
Took about 8 minutes to do all 5 rec'vrs, not that big of a deal. Other than bringing out the rec'vrs i don't normally have hooked up.
I said I have more rec'vrs than phone line, and the reply was "Well, then you might be getting these types of calls a couple of times a year."
Whatever..
Took about 8 minutes to do all 5 rec'vrs, not that big of a deal. Other than bringing out the rec'vrs i don't normally have hooked up.
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Ex Agent EV
Guest
They didn't tell you that you could get one of those wireless telephone jack that only cost about 80$ at the Bell store?
I'm curious, who did you get? Do you recall his/her name?
I'm curious, who did you get? Do you recall his/her name?
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Eclipsed
Guest
Nope, no mention of the wireless jack, and honestly I did not take down the name 
She was very nice and patient, as I had to hook up 2 of my rec'vrs.
She was very nice and patient, as I had to hook up 2 of my rec'vrs.