is it normal - deactivated.

  • Thread starter Thread starter Ex Agent EV
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E

Ex Agent EV

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They don't deactivate just like that...

Before they do so they leave several message telling you to call them...
The first message will simply be something like:"We are sorry we coudn't reach you we will attempt to call you again in the next few days", then further in the process a message telling you to call back and at the end a message mentioning to call or else your service wll be restricted...

In the event that the agent does speak to the client and he either refuses to do the validation, or says he is busy the agnt warns him that receivers might get deactivated if he doesn't do so, and on the last attempt warns him if client refuse that in 24 hours only 2 receivers will be running...

Everybody is compianing that Bell doesn't do anything to stop piracy, but when they do, again, you complain...
 
Maybe when you worked in that department you couldn't care less.
Things change. Bell offers credits to those that have got a better deal offer from Rogers.
As my post read.
 
I never said that Bell won't offer you something if you saw a better deal from Rogers in general...

I'm gonna rephrase, again, what I sid, seem that you miunderstood me. If you call and say ylou want a deal because you has to go throught the validation and you are upset or because receivers have been deactivated by the verfication departement, then in that case THEY CAN NOT OFFER YOU ANY CREDITS OR DO ANY SAVE OFFER

In some case I personnally wish I was able to give them something to compensate their trouble, but I wasn't entitled to...
 
"You can call them at your convenience between 10AM and 10PM (Eastern standard time) a 1-866-395-9994. Just say you got a call from them and you want to know what it was about. Wait time is usually realy short in that departement and agents are quite pleasant." - from above.

I have tried since Monday to get this department to activate one of my receivers (it was shut off due to long storage/move and was told to call them about it) and I waited for 42 minutes on hold Monday, 31 minutes on Tuesday, 14 minutes on Wednesday and last night I just hung up as soon as I heard "We are experiencing an unusually long...blah blah..."
I guess they're really busy trying to screw as many customers as they can before Xmas.
 
I think their phone policy is to cut off all but one receiver If they can not reach you, so I don't think it was done on purpose
 
This morning woke up 3 ird did not worked, guide in red, but 2 did for a total of 5 ird at my house. Called bev this morning they told me that they need info about my ird's, since i'm at work can't do nothing. Is it normal that bev is doing this?
 
Well If I unplug a reciever for a few hours it doesn't loose it's programming. I was told by Bev that they have a daily hit to check to see if the recievers are installed.
 
Same thing happened to me. For some reason, bell deactivated my 9200 and only my 3100 worked. It took a few calls to get it fixed.
Nobody knew why it happened.
 
Bell changes its "keys" every so often, sometimes monthly sometimes daily during/around ECM. So if you remove the sat feed you may loose channels as the keys change.

There is no daily hit to see if they are installed, the receivers are programed to dial out(via the phone jack) every so often. People with multiple receivers on their acount, will be contacted eventually (6 months -1 year) if the receivers do all dial in peroidically.
 
If they are not connected to a phone line, the Bell thought police may have deactivated them. If they can't reach a customer to verify the location of the receivers, they will deactivate them.
 
I think Bell has bigger fish to fry than account stackers.

They are just causing grief to customers.

It seems that stacking is actually legal anyway.

http://www.digitalhome.ca/forum/showthread.php?t=42821&page=7
 
Patman if your receivers were deactivate because they were unplugged for a while they are not the departement you should call...in that case you should call 1-800-SKY-DISH and follow the steps for technical support. They are opened 24/7 for technical issues. Wait time is longer at the beggening of the day shift, from 8am to 11am and in the evening. Best time to call is in the afternoon around 2pm to 4pm

The verification departement 1-866-395-9994 should only be called in cases were you received calls from Express Vu requesting to do the validation, and receivers were deactivated cause you didn't proceed or some receivers were not at the same location when you made the validation and got shut of. This departement is opened Monday to Friday from 10am to 10pm and Saturday fro 10am to 6pm. The wait time back when I was there was less then 10 minutes, usually even less than 5...

If you call the 1-866-395-9994 for a receiver that doesn' have the programming due to the fact that it was unplug for renovations, for example, they will have to transfer you to 1-888-SKY-DISH and you would have to wait again for a tech agent to come and do the troubleshooting. 1-866-395-9994 only restart receiver that this departement have deactivated.

If a receiver is unplugged for renovation, even if it's several months, it still shows as active in the system (for the agent it would be considered a technical problem, called Red Guide issue). There is not such system that makes verification and shuts off receivers. The receiver when you will plug it back will have lost programming and you would have to call the techs to hit them for programming to come back or go to b e l l . c a /missingchannels (whithout spaces) and it will let you restart it
 
It's more accurate to say it is not illegal, rather than account stacking is legal.
 
Yes, they do.

I hate the way they treat Customers when they are so lapse at chasing or prosecuting the actual thieves.
 
Thanks for the response AEV, but it was 1888skydish that directed me to the SAT number... perhaps they called during my move? Nevertheless they are screwing me out of service and I will demand some repreive...

Currently on hold right now for 12 minutes and counting...

F&#kers....
 
Wow, your just having this now. They have been doing this on a regular basis to me. If I unplug a reciever for more than a day they deactivate it. They told me they have something in the stream to do this. All you have to do is go to the web site and do a sync and it usually fixes the problem. I only noticed this when I was doing renovations and kept moving stuff to paint etc. it was quite annoying.
 
In that case Patman only the SAT group could restart the receivers...

They might have called, like you said, during your move, or yu might have mentionned in the past that one of the receiver was currently at the cottage or at the cabin and therefore they deactivated that receiver.

I'm not surprised to hear that wait time is longer...when I was working there 2 of the girls were returning to school and were planning to work only a few nights a week, 3 of the guys were working daytime only, and they had me, 2 girls and another guy working a night. When they fired me that means there was only 3 person left at night to take calls. Out of those 3 left one of the girl had her day off Monday and the other girl had a day off on Friday. Unless they hired more staff I could imagine the wait time to get longer...

Also daytime people are calling clients and leaving message which generates call back in the evening. The more calls they generates, the further client's are in the process... At the beggening client just receives a message like:"We call you we will try again", but further in the process it's more like:"We call you, call us back or your service might get disconnected", if lots of clients reached that step in the last few days that also generates lots of call backs.

Good Luck with your call...once you get an agent it's quite fast to go throught the validation. Agents in the departement are, except for one or two when they had a bad client previously, nice and pleasant. You can try to get compensation for that, but has I mentionned previously they shoudn't give you if the follow the rules (and they do, that's why they selected them for that departement!)
 
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