I must leave BEV - how can I reduce cancellation fee?

  • Thread starter Thread starter merve04
  • Start date Start date
Try contacting the owner of your unit.
If he/she approves it, sounds like they will not be able to block it.
Bell will even come put a new dish up for you at no charge, won't they?
If you can't around the $200 charge, you could even offer the unit
owner a hundred bucks to let you do it and you would still be ahead.
 
Nice idea, however the Installer gets paid upon activation, so he would be doing the work for nothing.

Express Vu does have a clause somewhere to charge a potential customer for a wasted journey but I doubt it ever has.
 
Appointments: Some people require them and it costs you time off work.
Bad Will: Some people don't like to be asked to provide documents (especially volunteers.)
Cost: Some people charge for documents. Lawyers sometimes charge hundreds of dollars.
Delay: EV only provides credit from the time the written document is received.
More Cost: To send the document quickly.
Stress: Due to trying to obtain the document, send it, making sure it is received. And that doesn't take into account the stress caused by an arrogant company that doubts your word and refuses to take responsibility for its own actions.
 
No one is forcing you to sign up for Bell ExpressVu. They offer a service, with a fully disclosed set of terms. You buy the service and accept them -- and are bound by them. You have a choice: buy TV service elsewhere or do without.



Bingo. Perfect solution. Bell ExpressVu requires ALL new customers to sign a contract. You don't sign contracts -- don't subscribe.

Similarly, the contract you do sign, if you sign it, has a very clean cancellation clause. Why grumble about paying it? Ok, so you move, effectively, outside of Bell's territory (like the north side of an apartment building). That is not Bell's responsibility: you made the move, honour the cancellation of the contract.

Bell has a policy on allowing customers to break contracts in this situation without a fee. Good on them -- good customer relations. But they are not obligated to since YOU signed the contract and THAT wasn't in the terms.

A contract is worthless if the signing parties have no intention of living up to the terms if they can't be bothered to down the road. Would YOU want to sell someone your used car only to have them bounce the payments because they decided to take the bus instead? And not pay out the final fees for the sale?
 
Don't you carry a small 5" B/W battery powered TV when you go camping?
They just want more channels and see satellite as meaning NO CABLE, so it ought to work.

Hydro is so ubiquitous that most don't give it a second thought.
 
I called in and if you break a contract in the 1st year of a 2 year contract the fee is $200. If in the 2nd year of the contract, the fee is $100.

You also must give 30 days notice, so because my contract was the middle of december when started, I must call in on the middle of november to give my 30 days notice and also then pay the 100 breach of contract fee.

CSR's and retention department were very polite and nice to work with. They did offer me a discounted rate to stay.
 
Can it be more than $300 for cancelling the contract? I havent payed any monthly service yet but I did purchase the all in one package (refurb HD + Standard receiver and dish) for $250, for which I got $100 back credited and $10 off monthly for a year. And I paid $50x2 for installation on my credit card which I got credited back as well ($100), thats why I am not paying anything monthly yet. But I have already prepaid $350.
Shaw is giving me a trade of an HD PVR (worth $600) for my standard bell receiver; and wont get me into a contract.
 
Personally, I think the consumer has some responsibility to ensure he/she can actually receive the service before signing the contract (ie the "no hydro" debate), but if your circumstances change after you sign the contract, I think BEV should be fair and allow early termination of the contract if you can not actually receive the service anymore...

Agent EV: So if I do move to a new location, and I supply a letter on corporation letterhead saying that they do not allow dishes, I will be credited the fees? How much checking do they do into the move and such?
 
Well that was a question I asked a Customer only 2 weeks ago.

You will love the answer.

They had a Salesman from a Company called Cluckers at their doorstep, not the Cottage of course, he told them that they were entitled to Free Installation etc. etc of Express Vu, all they had to do was sign on the Dotted Line.... Which they did.

During the conversation, they said they wanted a single receiver at the Cottage, not the main residence, he had not done this before so they called 1-888-SKY-DISH to make inquiries if this was possible.

Yes, no problem came the reply from the very polite CSR, as you are only taking a single receiver there is no issue at all. The Customer then explained that there was no Hydro at the Cottage. Without missing a beat the CSR said (allegedly) no worries all Techs carry cordless drills, the customer laughed and hung up.

They never really expected a Tech the following Sunday but he made the journey, cost him $20 for the Water Taxi ride and wasted 2 hours of his time.

They apologized to me for this but thought they were punishing Bell for being stupid, not the Tech who was innocent in all this.
 
Just exactly how did you reach that conclusion.?

I think you will find that it is YOU who decide to Move, it is YOU who decides where to Move, it is therefore your problem if you can no longer get Express Vu Service AFTER you Move.

Most SANE people would think about this BEFORE moving.
 
Sorry to report, but you were misinformed by the agent. Early termination charges are applied automatically as soon as a client on a contract cancel his suscription. Altought, if client is able to proove that he can not receive Express Vu, either the tech went and can not get a signal, BEV is forbidden in the building or municipality or the person died, when you send us the proof, letter for the municipaly, owner of the building, death certificate we will then request a credit and the charges will be reversed.

Don't waste your time calling tommorow, your account, if you requested termination today will only be disconnetected in 30 days and charges will only apply then. Nothing in the system shows before as if there would be charges or not

Ask for a supervisor? Why? What would the supervisor tell him more? My supervisor would not even take the call for that matter...and would advise me to tell the client exactly what i'm tellling you right now. The only way to credit early termination fee is to get proofs that client is unable to fulfill contract!
 
I'm still scratching my head trying to figure out just how you prove you have no line of sight.

If this dish is in front of the tree, you have NO line of sight, but 10 feet left or right is OK, But I don't want it there, then what?
Are you supposed to fax in a picture of something?
And how does Bev know what's North or South or the elevation of objects?

It's a good policy from the customer perspective and probably only one of a very few customer friendly concessions I've ever heard from Bev, but it's wrought with the potential for abuse, just like almost everything Bev does can be abused.

I'm puzzled by Sensual Poet's change in post style, a short while ago I could have sworn he was a troll from Rogers based on the tone of his posts (takes one to know one maybe!) and his put downs on Bev, now It seems he wants to ensure Bev is getting their pound of flesh from all of us.

He must have some fiscal interest in one or the other or both.
Probably an investor trying to ensure a sweet pension or something.
 
Well, I'm hoping that the building I do eventually move into will allow dishes, but if not I'll follow the above steps. If I end up paying one extra month for service that I can't actually receive, it's better than the $300+.
 
In a situation like that, I would guess they would have the service suspended and the contract continue when the soldier returned.

As terrible as it sounds, it's not Bell's (or anyone else's) fault. You've entered a legal contract. You are breaking that legal contract, you need to pay the penalties.

If its too much of a risk, go with a provider without contracts, or get used equiptment.
 
UPDATE:

Well, I cancelled Bell back in October because of a move to a building that can't/won't allow dishes.

I received my final bill on Monday - $0.00. No fees, no problems. They even shipped me an empty box so I could return my rented receiver.

So there you go - Bell does something right after all.
 
The Technician walks away, unpaid. This happens on most No Line Of Sight calls at least twice sometimes many many more times because when we report back to Express Vu that there is only 1 location it can go, they do not record this data and if, for example Mrs, is the one home, then as soon as Mr arrives he calls Express Vu screaming and they re-book the call. Tech rolls out and again explains the ONLY location, he now wants a second opinion, his second the Families Third, Express Vu oblige the Customer and roll another Tech. Again same results.

Three failed Truck Rolls, three failures for No Line Of Sight, Customer is upset, I have 3 Technicians who all did there jobs and who all get paid ZERO for this, not to mention the time within our office handling this one call three times.



We ask all our Technicians to carry a Digital Camera and send our office pictures of these issues. These get sent along to Express Vu because we HAVE to and they do nothing with them.



Well they know because if we have been out there we tell them. Example, we visit an apartment building where Dish's are permitted, the first of our Techs to visit the building will report back to us that the South Apartments are the only ones that have line of sight, he will determine Apartment numbers of those on the wrong side. This Data is again forwarded to Express Vu, to try to stop them offering service to an apartment with No Line Of Sight. We enter the Data into our Database and when a flag is raised we call Express Vu and tell them. They still insist we roll a Truck to the Apartment, even though we KNOW the job is dead.
 
The term use as little importance... Where it makes the difference is when we will ask him the reason why he does.

-If it's just because he moves then there is a charge
-If he moves and there is a rule that a dish can not be installed then he could the charge waived
 
So now my sanity is being attacked?: Isn't there a forum policy against personal remarks of this nature? :confused:

At today's prices, yes. Consider this...
Initial purchase: 6000 HD receiver - $800, 3100 - $190 plus installation hardware. No other way to get decent HD at the time. Rogers' and *C's service and hardware were much worse. That's over $1000 right there.

Subsequent purchase: 5800 PVR, $400 - It's functionality was destroyed by a firmware download after about 2 months. EV refused to replace it so I it was replaced about a year later after EV's incompetence failed to resolve the issues. An EV rep told me that a new PVR would fix the problems but it did not. The replacement 5900 was just as bad but no compensation for EV's lies and incompetence was ever offered.

Subsequent purchase: 9200 to replace the 5900 after an EV rep claimed it fixed all the bugs in the 5900. Another 9200 was purchased due to inadequate HD recording time and it's being on sale plus a promotional credit from EV. I never received the credit from EV. Then firmware bugs, many in common with the 5900 started to become apparent. Then EV proceeded to destroy the functionality of the 9200s with firmware updates and corrupted HD signals. (Most of those have been fixed with the last update but many poor signal issues and NBR problems (due to bad guide data) remain.

Shortly after I purchased the second 9200 (there was no rental option at the time), EV decided to rent all these receivers or sell them at greatly reduced prices and vastly increased promotional credits (which most customers actually received.) Then EV started to destroy the integrity of their HDTV broadcasts even further, making many shows unwatchable due to latent bugs in the 9200's firmware.

Insane? :confused: Lied to and cheated by a company that only cares about its bottom line and could care less about its customers? Definitely. Trust this company? It's insane to do so but I should have known better than to trust a Bell company. It's pretty obvious that it's CSRs are adamant when it comes to defending EV's policies, even so far as to indulge in blatant lying to cheat and retain customers. I'm sure they don't care about the financial difficulties that EV's lies, incompetence and two faced policies are causing.
 
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