HBO Canada - Technical problems

  • Thread starter Thread starter Ex Agent EV
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Ex Agent EV

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A check switch never resolves a red guide issue...only a hit (done by a BellTv rep) or a syncronisation on line (on the bell.ca) could solve that issue
 
With BEV, have the Movie Central package. I noticed my HBO 1 and HBO 2 (SD + HD) channels have gone red sometime around midnight, Jan 2.

Has this happened to anybody else?
I understood they were included with the Movie Central subscription.
 
At midnight they went red in the guide. I called BEV and they synchronized my receivers and now they are available again.
 
So I called...and she tells me it's down at the source...

I ask her how it can be down at the source...if my neighbor is watching HBO???

She says that's just what they tell me...

You know...Communications companies of the world...sure don't know anything about communicating...:confused:

I hope the hit works...she said it does for some...but not all...yikes...

Edit...it took 5 minutes and it worked...
 
No matter what's happening at "the source", it can't make it go red in the Bell guide. Only Bell can do that. Any theories as to why some of you lost HBO? I had that happen with A&E HD one time (along with others), but I didn't loose HBO this time.

-Mike
 
Where those channels in free preview? Sometimes when BellTV does free preview it happens that client that where suscribing to the channel are losing it, like they shut off tyhe channels for everyione when the free preview ended instead of going to the client's list and only balcking out the channel for those who don't suscribe

 
And like I said James...how can it be down at the source...if my neighbor is watching it...incredible that they force feed us this crap...

No idea why it went out...I thought they were done with the pirates now...so they can't say they were trying something like usual...
 
I not to long got off the phone with somebody from India, on the same issue. They make you jump through these hoops, & I finally said "look I know the problem is not at my end, it is at your end." He finally agreed & said he would do what they have to do & I will get it back shortly. It's nice to have this forum so when these issues arise we know that we are not alone. :o
 
I agree, misery likes company. :)
I called again and it sounds like I was talking to the same fellow in India.
Once again I get the "We are working on it" response.
How long are they going to be working on it? Who knows.
Not much satisfaction from their customer service dept.
 
my hbo on the 5900 receiver never got red at night? but i wouldn't mind if they did.
 
just got off the phone with Bell Tec support, which is now in India. They re - authorized the Movie Central and now I have HBO again.:p:p

What a pain we have to jump through all the hoops when they screw up:rolleyes::rolleyes:
 
This happened to me as well, first I tried the check switch that didn't work. Then I tried longing into my bell.ca to do a synchronize programming. After trying two computers and three browsers on both it was apparent the synchronize programming page was down. Then I called Bell and was put on hold while she talked to someone in tech, until my cordless phone died and I lost the call. I kind of hoped from the initial call it would be fixed. But waited until yesterday HBO Canada was still in red for me. Tried bell.ca account again and this time the synchronize programming looked like it was working for me. Did that and HBO was back within half an hour.
 
I logged into my account online and re-syncronized my receivers. Within a few minutes, I had the HBO channels back. Took about 2 minutes of my time ... would have taken 10 minutes or more calling in :D
 
This is what I received from BEV:
Leave the power to your receiver and television turned on
- Remove the Smart Card (front left hand side of your receiver)
- Un-plug the receiver?s power cord from the electrical outlet
- Access the ?SAT IN? port on the back of your receiver
- Unscrew the cable from the ?SAT IN? port
- Plug the receiver back into the electrical outlet
- Return the Smart Card to the receiver, ensuring that the gold side is
facing down
- Wait until you receive the message: ?Acquiring satellite signal.
Please Wait?
- Reconnect the cable to the ?SAT IN? port, ensuring that you screw the
cable in slowly until it becomes tight.

If this procedure does not correct the technical issue you are
experiencing, please contact our Customer Service Department at
1-888-759-3474 to speak with a Technical Support Representative.
 
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