ExpressVu - Positive Customer Feedback

  • Thread starter Thread starter ranjy
  • Start date Start date
I agree their service is in the good to decent range.

It's anything related to speaking / dealing with customers which they are absolutely horrible at. From the front line support workers to their billing department.

I had a very positive experience with the installer (a sub-contractor) but dealing with the CSR during account activation phase was atrocious - after the installation work was done the CSR said I was going to paying $20 more a month than I had agreed to. He said since I let the installer setup the equipment I was on the hook for the extra $20 a month for 2 years (the term of my contract). It took some pleading but the CSR finally agreed to let me speak to his manager and he somehow found the rate that I had been quoted originally (he said it was there in my file). The manager said he wasn't sure why the CSR didn't see it.

The whole episode seemed a little fishy to me.
 
Perhaps one of the moderators can "sticky" this thread. There hadn't been a positive post added in a year and I think it's simply because the thread was out of sight. I'm sure it'll get a lot more postings if its positioned below the "ranting" thread. At least it will provide a more balanced opinion of Bell if the two threads are side by side.

Anyhow...just my opinion.
 
A6100 and 3100 were installed last November with my new Panasonic 42PD60.
The installation was fast following the request, I have beautiful SD and HD channels and I have no problems whatsoever.
And the billing is OK.
I will move soon and I don't know what will happen with my 2 yrs contract and the dish but I didn't research too much yet.
I am totally satisfied so far.
 
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