ExpressVu - Positive Customer Feedback

  • Thread starter Thread starter ranjy
  • Start date Start date
Everytime I call I receive amazing service. Friendly, helpful, and capable of answering questions. I think the problems people have with BELL are nothing more than a myth to try and degrade a successful company.

Quite happy BELL...better than I expected.
 
I placed 2 calls recently to Bell and got thru within a couple of minutes and was completely satisfied with the service I received.
 
After 6 months I'm still happy that I switched from Shaw to Bell ExpressVu.

Reasons:
- More HD programming.
- The picture quality of non-HD channels is better compared to Shaw's analog channels, although it could be even better with less compression.
- Finer grained channel packaging means I don't have to buy a whole tier of 20 channels just to get 1 or 2 channels.
- Problems actually do get fixed. During the 5900 fiasco I was told by a CSR that it would be fixed, and it was. It took an awfully long time, but ...
- Improvements: No rain fade on 91 since N3 went into service. Only once on 82 since then.
- The IPG is accurate - and the HD indicator for HD programs is pretty reliable too. Now if only the guide went out more than 44 hours.
- The few times that I have called, the CSR who answered was very courteous and helpful. Only once could I not get through because of long hold times.

Dave
 
Called up this morning before going to work to add LeafsTV to my existing (Ultimate 7) package for $1.99...the CSR answered within 10 seconds, confirmed my changes, didn't try and sell me anything, or get me to change my package (although, i did mention i would probably call back next month to switch things around a bit)...a few minutes later the channel was on my guide (channel 422 for those wanting it).
 
I just called to get some help installing a third receiver and the CSR was so helpful and courteous. Very patient with me. I have been very satisfied with Bell ExpressVu thus far. :D
 
Just switched from Rogers to Bell, installation booked between 12pm and 5pm, installer showed up at 3pm. The installer did a very professional job, installed 3 receivers, setup the programming, he even called me back about 1hr after he was done to see if everything is ok.
All in all a very positive experience!!! Good job Bell!!!
 
1 year with expressVu and the picture quality has been very good each and every day.Satellite tv reception is much better than I thought it would be.
 
I was but I cancelled it a while back because Bell hadn't picked up the 24/7 feed (I called Bell, complained, and wrangled a credit.) I've looked at the MC HD schedule and the content is a little skimpy - for my viewing habits it's not nearly enough to make up for Shaw's lack of eastern timeshifts (ABC/NBC/CBS), SNHD, FOX, CityHD (UPN/WB), and now CBCHD.

Plus I can always watch a $5 movie or 2 per month on one of Bell's 4 PPV HD movie channels and still come out ahead.

The only other feature that Bell doesn't have and Shaw does is an HD DVR. I hope the 9100 or whatever is available soon. Then I could record and the DiscoveryHD programs that they always seem to schedule for 5 am.
 
High wind here in Moncton, NB last night somehow caused my LNB to come loose.

The installer arrived about 3 hours after I called to fix it in 90 kmh wind gusts and a -21 C wind chill. How's that for service on a Saturday?
 
I can honestly say that I have never had any problems with Bell. Any changes in my programming were quickly and efficiently done with no problems in billing.

One time there was a problem with an HD PPV movie that I order. Part way through the picture started to break up ... which lasted for about 15-20 minutes. It was not a weather issue - there was a problem at their end. I called Bell. They cancelled the charge. It never showed on my bill.
 
It would be nice if you coud give the first name of the agents that gave you good service ;) some of us do care about the customers
 
Well on a postive note with BEV....they are not doing anything so I have no reason to call them ;)

Alt
 
I just got my 6120 system installed today and am very pleased. The installer was great and made sure everything was running perfect before he left. He also gave me his number in case anything ever goes wrong. I'm just watchin some HD baseball right now and lovin it, I'm blown away. Can't wait till hockey season ;)
 
Called Bell late this afternoon complaining about lost signal from time to time on DejaView, which I think is on transponder 8. I told her the signal is only registering in the low 70s, whereas other signals were close to 100%. I fully expected her to say this was normal, but she had me turn on the menu and go to the signal input dialog box and enter a whole bunch of different transponders. Sure enough, all of my even transponders were weak and odd ones were strong. She then asked if my line from the dish to the receiver was all one component or connected with a joiner at some point? I told her the installer simply connected an old satellite cable to the new one coming from the dish. She said this could be the problem. To make a long story short she booked an installer to come to my house this coming Monday morning and there would be no charge.
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Monday also happens to be the day my three-month warranty expires, but I thought this was pretty quick service, especially since I was calling on a late Saturday afternoon.
 
Anyone having signal problems today,I get no signal but everything checks out ok.Dorchester Ont. area ?
 
Well I'm a new sub this past week. Even thought I had to wait nearly 2 months for my rcvrs and installation. I'd have to say that 40% of the people I have had to deal with over the phone from BEV were unhelpful and sometimes downright rude. I think the real problem with dealing with BEV is the hold times on the phone. There really has to be a way to improve this.

I had sent a letter to the executive office complaining of the service, but I also made note in my letter of a couple of BEV employees who were excellent at their jobs and saved this account.

The people in national installations (Charles and Kadhr) and home services (Tariq) were very helpful. The local dude who did the install was just excellent also.
 
Is there any way to get back in touch with one of the good CSR's at a later date? Is there an extension or something that we could use to get through to the best CSR's?
 
no problems here in London, just a few miles west of you.

EDIT: oooo....post number 1000...SWEET! :)
 
My wife needed access to local news programs coast to coast for her job, so I was forced (oh, woe is me) to get Sat TV.

Went down to my local TV guy, who happens to be BEV dealer. Filled out some paper, handed over credit card, arranged to have installer show up next day at 12 noon.

Installer calls me next day at 11:45, says he's behind schedule and may a bit late. I ask when he thinks he can get here? About 12:15. I've had repairmen/installers show up 6 hours late without a word of explanation or apology. This guy apologizes in advance for being 15 minutes late.

Install is done in about an hour, receiver is live about an hour later. Installer calls back the next day, apologizes again for being late and asks if everything is working ok?

System has been in about 2 years now and has been working 100% according to the Mrs.

In summary I'm happy with what I've got so far. (/me knocks on wood)

As a general comment to the rant thread, it sounds like half the problems are due to incompetent, inconsiderate, unconcerned or overbooked install techs. I had the good luck to hit a good one.

I think Santa is going to bring me a 9200 this Xmas.
 
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