ExpressVu - Positive Customer Feedback

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ranjy

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Same thing happened to me, although the guy did not agree with me, I finally made a www link on my homepage to the bell page with the info and told him to click it, that's when he finally realized I was right...but he was very nice the whole time...
 
Wow!...while still not being great...the customer service has improved over the last couple months by a good margin!

Today when I asked why my $30 hardware credit for my 4th receiver had not been put on my bill yet...the friendly CSR said it could not be applied because it was only available to new customers.When I said the Bell World employee told me it was available to existing customers she then put me hold...came back and said a $25 credit plus 3 free pay per view credits would credited to my account. :cool:
 
Over the last 3 months, I have sold 2 receivers and added 9200 to my account. Those transactions went very smooth for everyone involved.
 
After 3 months of use the hard drive went on my 9200, the wife call them and complained about how unsatified she was with the unit failing in such a short time. Bell shipped a bran new out in 3 days and also gave a free month sub. worth $80.00.
 
I closed this thread because it frankly became a flame war with people being banned.

Feel free to review to learn good things about ExpressVu.

This thread is a good news thread only! Post your positive stories about Bell ExpressVu here.

For those who have had negative experiences, I can sympathize and direct you to this thread.

Anyone posting negative comments in here or harassing people that do will be banned. Sorry but I tire of the silliness!
 
Well.........I guess I can start out saying that I have called the new card member number which bundled Bell customers now have and I was connected to someone very quickly. The person was very friendly as well.

They were not able to resolve my issue and I was transferred to 1-888-skydish but it was a breath of fresh air.

Hoping all future calls will be as curtious.
 
can't believe i'm posting in this particular forum considering all of the problems i've had with bell.

i left, and just recently decided to come back. it was hard to justify subbing to sc and paying for the hardware up front when i had my expressvu hardware sitting here collecting dust

also helps that the 9200 is soon to come which should be good..

anyways...i called customer service and asked to speak to a manager right away. the first csr hung up on me, but the second one, tara was very polite and said sure. she also asked me a couple of questions so she could make sure that she couldn't help me.

she didn't hang up on me and she also came back on the line to let me know there was a 15 minute wait to get through to the manager....

when the manager came on, he was very polite and very helpful(nice change). i've moved since i cancelled my service so he offered to activate me on the basic digital standard, put me on vacation, and then put me on the move program right away. i confirmed everything such as remaining a month to month sub and potential credits so i gave the thumbs up except for the vacation mode since that would involve another call. the manager stayed on the line while i spoke to the move program guys and i'm all set for install thursday morning.

the manager also said i could email him with my account number once i'm all setup and he will look at some credits for me.

how the install will go is anybodys guess, but i can't believe i'm in this situation again to begin with :o
 
We recently moved after only 6 months of having BEV at the old house. The BEV folks set up an appointment for the installer to come over, they called the day before and the installer showed up on time, and did a great job.
 
I just had a 4120 system installed on Saturday with four 4100 receivers. It was a perfect installation as far as I am concerned. The installer was to arrive in the morning anytime after 8 am. He arrived just after 8 am. He did a very clean and tidy installation and my cabling is now well ordered and I am getting 100% signal strength. He also registered the programming package, themes and all the receivers for me and made sure that the remotes ran the 4 TV's that they were associated with. Then he ran me through the basics of the online program listing. I didn't do anything. Well that is not quite true. I had a 5th TV down in the basement. Since my Home Theatre is also down there I ran a cable from the cable out on the satellite receiver attached to my Home Theatre to that 5th TV. I could do this without splitting as my Home Theatre is attached to the satellite receiver via the Toslink and S-Video leaving the cable out still open. Everything with this works perfectly. The 2 sets have to share common channels but that doesn't matter because rarely are both basement sets on at the same time. Again, kudos to the installer that Bell sent. It couldn't have been any better and I am so far very happy with the video and audio. Much better than my prior Roger's signal. After 17 years with Roger's I am getting rid of them. They wanted to charge me for the extra sets and the ExpressVu deal was just too good to pass up. At least for the next 2 years anyway.
 
i also had a recent billing issue resolved quickly and the rep was very courteous on the phone...she also didn't try to sell me anything...i am also bundled and called the special number that bundled customers get.
 
Today I spent some time going over my new statement for this month. It was fairly complex because I had switched from the old system to the new one part way through last month. I checked it fairly throughly in Excel and it appears that they did everything correctly including updating last months statement ... and I saved a few dollars.

Under the old system for Locals, Learning Theme, Discovery HD, I was paying $44.31 with tax.

Under the old system with the sports theme and TSN HD added, I would have paid $55.64 with tax.

Under the new system with HD Value Pack, Digital Standard and 2 Themes (for Discovery HD and TSN HD) I am paying $51.30 ... a saving of $4.34. Not a great amount, but it all adds up over a year.
 
no charge for moves...assuming there isn't any work that would be above a standard install.
 
proof positive that some customers DO save money with the new programming...something i have been saying for some time.
 
Activated my new 9200 yesterday. Did the installation myself and all went well. Had a few hiccups with the activation that required 4 phone calls, but everything is now working marvellously.

Everyone I spoke with at the tech assistance number was courteous and patient with me - remember it was a 'self install' - and I was impressed with the level of support. Everyone 'went the extra mile' and I am a happy customer.
 
Note: this thread is for happy Bev customers only. Questions about BEV belong in different threads and questions comparing BEV with another service belong in the General Digital Cable and Satellite forum.
 
I called the other day with a billing issue. Once I got a CSR all went well. My account is back to normal and the CSR was courteous, friendly, and helpful. I would also like to report that since the new sat went up I have only lost my signal (once last fall just before a very bad rainstorm). I did experience "snowfade" during the winter; but that was easily fixed by keeping an extended snowbrush by the backdoor to wipe off the dish every so often.

Zoo
 
I have purchase a 3100 three years ago and a 5900 last year and never had a problem with either one. I travel all summer and used them both on the road. I am with a carnival and I love both receiver.. Working great...

J Pilon
 
Another perfect install and new happy customer. Ordered 1 9220 system and 4100 receiver on Mon. Service rep told me installers would be out on Wed. I thought she was joking. The installers showed up this morning right on time. Spent 3 hours doing a perfect job inside and out. Very happy with the installation. Even more happy with the programming, picture quality and the equipment. I even got through to customer care and spoke to someone within minutes.... trying to understand how the locks work. Which were backwards to me, but they walked me through it in a few minutes. I was a Cogeco customer with a 6412.
 
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