*** is my guess of answer
Question 3
Two partners of a renovation company, New Home Pte Ltd, met to discuss how to boost business. Chris argued for redecoration. He came to the meeting armed with sketches of how the refurnished showroom would look. Eddie brought graphs and statistics. He earnestly explained that the cost of redecoration would drive the company to bankruptcy. Chris looked wounded and exclaimed, " You're exaggerating! Do you think I am such a fool to drive the company into bankruptcy?" He went on to criticise the reliability of Eddie's statistics. Eddie stormed out of the room and slammed the door. How was the conflict between Chris and Eddie expressed through their verbal and non-verbal communicative behaviour? Pick any two of the following:
a.Chris came to the meeting armed with sketches of how the refurnished showroom would look.
b.Eddie stormed out of the room and slammed the door. ***
c.Eddie began earnestly explaining that the cost of redecoration would drive the company to d.bankruptcy.
e.Chris argued for redecoration, saying it would boost business.
f.Chris criticised the reliability of Eddie's statistics.***
Question 4
Which TWO of the following are reasons why conflicts can be constructive?
a.Challenging old assumptions lead to changes in outdated practices and processes. ***
b.Conflicts encourage individuals to fight for their rights.
c.Conflicts help individuals realize who their true friends are.
d.Conflicts raise awareness of what is important to individuals.***
Question 5
Which TWO of the following are NOT communicative strategies that can be used to create a supportive climate conducive to conflict management :
a.Role Reversal
b.Recognising relative power
c.Listening well
d.Hostile and accusatory questioning ***
e.Use of broad vague statements in verbal exchanges***
Question 3
Two partners of a renovation company, New Home Pte Ltd, met to discuss how to boost business. Chris argued for redecoration. He came to the meeting armed with sketches of how the refurnished showroom would look. Eddie brought graphs and statistics. He earnestly explained that the cost of redecoration would drive the company to bankruptcy. Chris looked wounded and exclaimed, " You're exaggerating! Do you think I am such a fool to drive the company into bankruptcy?" He went on to criticise the reliability of Eddie's statistics. Eddie stormed out of the room and slammed the door. How was the conflict between Chris and Eddie expressed through their verbal and non-verbal communicative behaviour? Pick any two of the following:
a.Chris came to the meeting armed with sketches of how the refurnished showroom would look.
b.Eddie stormed out of the room and slammed the door. ***
c.Eddie began earnestly explaining that the cost of redecoration would drive the company to d.bankruptcy.
e.Chris argued for redecoration, saying it would boost business.
f.Chris criticised the reliability of Eddie's statistics.***
Question 4
Which TWO of the following are reasons why conflicts can be constructive?
a.Challenging old assumptions lead to changes in outdated practices and processes. ***
b.Conflicts encourage individuals to fight for their rights.
c.Conflicts help individuals realize who their true friends are.
d.Conflicts raise awareness of what is important to individuals.***
Question 5
Which TWO of the following are NOT communicative strategies that can be used to create a supportive climate conducive to conflict management :
a.Role Reversal
b.Recognising relative power
c.Listening well
d.Hostile and accusatory questioning ***
e.Use of broad vague statements in verbal exchanges***