N
NANCY R
Guest
...company, Unfortunately truck? was stolen. My insurance paid a portion of the balance and my gap insurance paid the remaining balance. However since i had two deferred payments on my loan total $2207. Neither would pay this for me, it was my duty to pay for, which i understood. After calling GMAC to make sure they had received both checks from my insurance and GAP and was credited to my account and leaving me with the balance of $2207 the rep from GMAC told that since i had ZERO % intrest that i had alot of time to pay the balance till the end of my contract date 2011. So i figure ok thats great i can make small payments here and there. Well in between this time Ive been in and out of the hospital and having surgery and having iron infusions and not working. Bottom line i havent made any small payments because i thought i had plenty of time. Well i find out they forward my account to collections and now shows off as a charge off. I paid very good through the whole time was late 2 times but always caught it up. I have called and called explained the mix up and no one will work with me. Managers nor supervisors. although it is my responsibility to pay they did misinform me and i trusted them. How do i get this fix. I will pay the balance but want them to change the status on my credit. Does anyone know a compliant number or a higher management name?