Christopher from St. Paul MN. have been with their service when they were voicestream, because my cousin signed me up under his name. Switched to nextel for some reason, biggest mistake of my life. That lasted 6 months. Then switched back to tmobile. hmmmm started with them back in 01. I have to say their customer service has fallen a little bit, but its is still better than nextel/sprint. Had the Sidekick 3 and it turned out to be crap. so after my year ended upgraded to 8320. Dont think I will be turning away from BB for a while. Way better reception and net speed.