Call from BEV to "inventory" my receivers

  • Thread starter Thread starter I_Want_My_HDTV
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I'm sorry you don't understand.
But there has been so much contradictory information from yourself and/or employer, that I really don't expect you to be versed in the larger marketplace.

Just stay safe in your own little Bell world and keep up the fine job you are doing for your customers.
 
I didn't copy-paste from the agreement site, I had the contract next to me and wrote it. Since it was late it is possible that I made spelling errors (I also have a problem with my keyboard, which doesn't help)

Regardless of that, those ae the policies.

Bell Express Vu becomes more strict each year as the CRTC with the pressure of the cable compagny are pressuring them to perform more and more verifications

If you want to verify the stated policies, go to the web siteI indicated
 
I am waiting for the call
We have 5 tuners hooked up (1 9200, and 3 standard)
We are no longer locked into a contract, and I want to have a reason to try Rogers again (Providers always give great deals to new customers...)
I dont see how its the customers responsiblity to call back and sit on hold, to verify that the boxes are indeed in 1 home
I have spent HOURS on the phone with Bell, on hold, then to tech support, then back on hold, then to level 3 tech support, then hold again, then....
I am (well, was) a happy customer, but recent events, personally with bell, and the whole receiver swap (that isnt going to happen...) have really left a bad taste in my mouth
Maybe, if bell wants to know where the recievers are, they should come equipped with GPS technology, then I wont have to sit by the phone, anxioustly awaiting their call, so I dont have to have my equipment deactivated
 
I don't belive TECH3 will autorise a replacement of receiver because the receiver doesn't dial out, as long as the receiver is fonctionnal (gets the programming) there is no need to.

Nimiq 1 Bell Express Vu Dorval had called me a few time over the last few months...I applied on line at the same time I applied for the call center that i'm at. I also applied again a few month ago. They were willing to hire me, at a higher salary than my current one (13.25$/hour + Bell bonus + 35% off on all Bell products + Full Express Vu discount), but they wanted to hire me for the evening shift and because i'm a single mom I coudn't do it. This would have been good money-wise taught.

Sabres12 this is what i'm saying...receivers hooked, or not hooked have nothing to do with those calls. Many people I know do not have the receiver connected and don't get call. Seems like a few people posting here unfortunatly got unlucky, got tagged as cottage when they didn't had one and are not being watched when they shoudn't be. That's unfortunate, because while we spend time to piss them off, a few thousands of clients are happily account sharing. Lots of CSR don't even know about the cottage tag and that they should add it. I think it's wrong that the people on this forum would juge the hole compagny on the few cases reported here which represents a small minority of our clients. Most of the client are aware of the cottage policy and the reason of being of that rule.
 
US companies are shutting down call centers in India due to customer complaints. EV seems to be bucking that trend. The time I was transferred to India, the line quality was atrocious (noise drowned out the CSRs) and the service quality was totally unsatisfactory. :mad:


Reporting of PPV purchases through the receiver and prevention of account sharing are two issues. OTOH, considering the poor performance of Bell in the 1980s in implementing the CRTC's mandate to install phone jacks plus the number of poorly grounded satellite and telephone installations plus the lack of suitable components supplied with EV's receivers for implementing the requirement, I'm surprised that EV has the audacity to try and enforce it. It appears that EV's calls for receiver "inventory" are totally random and have no bearing on the likelihood of account abuse. I don't doubt that if EV managed to find my identity, they would start harassing me with receiver "inventory" calls as well.

It's not as if Bell and EV have made it easy for customers to connect their receivers to a phone line either. If they want it done, they should be responsible for supplying the phone lines. It's cost me a considerable amount of money, time and effort to upgrade Bell's poor telephone lines in every residence since The CRTC allowed them to unbundle residential wiring from phone service. In my current residence, the phone lines had to be completely replaced, several plugs needed to be added and installers damaged the building siding. The quality of phone lines that Bell left behind is ridiculously poor. Now Bell EV requires phone connections for receivers?! As Mr. Rogers would say, "Can any say despicable corporate scam?" :rolleyes:
 
I think everybody understood what I meant, maybe not you...let's make it simmpler!

You have 3 receivers A-B and C... A and B are home and you bring C at the cottage. Before leaving you have to call us to let us know that you would bring C at the cottage and we would deactivate A and B from your account. When you leave the cottage you call us and we will reactivate A and B and keep C active if you are bringing it back home or we would deactivate it if you are leaving it at the cottage
 
Let em' eat cake, de-auth all your receivers except for 1 or 2 and then replace those with FTA boxes.

Hell, you're still paying for Bell ExpressVu service. Morally, you're covered.
You might even sell the other boxes on fleabay to recover the cost of a superior FTA experience.

Cables, dishes and switches make it all pretty much plug and play nowadays, or so I'm told.

You might well be violating BEV's service agreement, but THAT's not a crime.
And how are they going to know?
You got a Bell dish on the house, pointed in the right direction, you are a paying subscriber.
Couldn't get much more low key than that. And you can show them a bill and a legit receiver and subbed card as well.
You ARE decrypting a encoded signal, but you DO pay for that privilege.
So no laws broken their.

Just be very careful not to sneak a peak at all the free porn and sports and PPV's.

Best bet would be to use the boxes favourites and just enable those channels you actually pay for.

Sounds like a great plan to me.

Are ya with me boys?
 
agent is correct...BEV allows you to take your service with you, you just can't use it at more than one place at the same time.
 
If your receiver are not dialling in, meanning they are not connected to a telephone line you would be placed on a "to call' list. If you have less then 3 receivers it is unlikely they will bother to call, the more receivers you have the greater the chances of getting called.

They are doing those calls to insure that all the receivers are located at tha same service adress, as indicated on Bell's contract.

If you take your receiver location ID at the cottage, then call once home the locatin ID would have changed at the cottage, therefore making your receiver "fail" the test. That receiver will automatically be deactivated by the system. The agent will, at the time, explain you Bell's cottage policy (receivers culd not be active at 2 locations at the same time) and will explain you that you could either chose to use the flip flop option (calling in to change your active location) or to open a second account for the cottage. If you chose the flip flopoption they will identify all the receivers that are home, and all the receivers that are at the cottage. Whe you leave from home you will have to calll BellTV to deactivate your home receivers and activate your cottage receivers, an same when you come back. If you chose to opn a second account for tha cottage you then split your cost

In your customer file there would be a note (and a big red tag if they deactivate anything) that no retention offer are to be offered to the client for that matter
 
I read somewhere that that's the premise for our judicial system in Canada whereas in Mexico, you are guilty until proven innocent.

Maybe that's why we all have a hard time with communications from their people.
I know French and Spanish share a common structure and many words sound similar. ;)
 
Trust me, by your response, I can completely tell that you work with Bell. And if you hadn't noticed, you have dug yourself into a deeper hole with this discussion.

As for the receivers not dialing, again, this exactly why they called. They did not ask me once if I have another residence whether it be a cottage or . And btw, I don't have any of those. Again, Bell is speculating to why my receivers are not dialing out instead of taking into a account that their own receivers are at fault.

Perhaps Bell hasn't called you because either they don't track their own employees or maybe their system works just as well for employees as it does for the regular full paying consumer? Which brings my back to my lottery point earlier. 1 + 1 = 2 ...but to Bell, it's 11.
 
...trust me, its happening.... whether your department can prove it or not..... all it takes is 3 people with cell phones :rolleyes:
 
I hate T you are comparing 2 different things... MRVP and tech 3 are 2 very different departement. Yes it is possible that you have spent over an hours on the line with tech 3. Sometimes they have to do troubleshooting before they could pinpoint what they problem is exactly

About the receiver swap, what are you so upset about? Bell didn't came back on their word...you read info that wasn't comming from the compagny (the outcomming of the receiver was, but the swap wasn't), took it for cash, and now because this info seems to be wrong you will blame the compagny and deactivate your service? Doesn't make sense to me...there is many other aspects that you can blame then for leaving, but not that one!
 
If they were to do that we woud't be able to verify which receivers are were (which we do when we do the flip flop). lient could therefore say that only one receiver is in the cottage and others are hom when in fact 2 are home, one at the old parents home, one on a boat, one on a motor home and the other at the cottage like an account I saw a few months back

It would also be very complicated to make the site in a way that if you choos receivers selected as home hone the cottage can not be activated, espacially in situation like the one I just mentionned were there is multiple location involved
 
Who needs that sort of nonsense.
Just do it or find a more cottage friendly TV provider, they ARE out there.
 
I'm sorry you don't understand.
But there has been so much contradictory information from yourself and/or employer, that I really don't expect you to be versed in the larger marketplace.

Just stay safe in your own little *choice world and keep up the fine job you are doing for your customers.
 
SesualPoet, you raise a very interesting point.



There is an option being talked about within the industry but it will cost money to adopt. It may well be a valid option when Express Vu is sold off. I read that with the Diseq 2.0 standard it is possible to have all LNB's numbered electronically and that when a System is installed the Receiver Number, Smart Card Number and the LNB Number are all recorded.

A signal is sent from the Satellite to each receiver in turn telling it, "If you are connected to LNB # 123456, then continue, if you are connected to LNB # 654321 then shut down". This is a very simple explanation and I am sure much more knowledgeable people of this Forum can expand of this idea.

Basically, if you take your receiver to a cottage, unless you also take your LNB, it will not work.

An end to all the account sharing.......

Your question,



As a Rental customer, the receiver should be working as good as new, therefore if it no longer dials out, you should be entitled to a replacement. As an ORS (Out Right Sale) customer, this will only happen within the first 12 months and you will almost certainly get a Refurbished unit in exchange.

Nimiq 1
 
Both EV and *C once advertised that their systems could be used "at the cottage." This is just another way EV is screwing legacy customers for using their systems as promised, at the time it was purchased.

FACT: EV's paying customers are not the problem, EV's bad security system is.

EV is getting a lot of heat about pirating of their system so they harass their paying customers to "prove" they are doing something about it.

FACT: EV's attempts to stop piracy are ineffective.

EV should be securing their system against FTA hackers but lack the political will and technical ability so they harass their paying customers.

FACT: EV uses political donations and FUD to influence government and CRTC decisions.

Now that the cable companies are using the same tactics against EV, EV starts harassing their paying customers to appease the CRTC.

I don't understand how you can defend EV on this issue when so much of the real problems are the direct result of EV's almost criminal actions. Any other company or individual that causes losses of the magnitude that EV has to the BDU industry would be fined and/or the CEOs fined and jailed. Yet EV gets away with their unethical business practices and try to deflect their own problems onto their customers. EV is like a stable owner that leaves the barn door open and blames the people in town that pay for horse rides because the horses ran away. It's possible to account share digital cable and *C but I don't hear about them harassing and blaming their customers for signal pirating. I don't even see them with a piracy problem anything like the one that EV has. It's about time EV cleaned up their own back yard before blaming anyone else for the problem they caused.
 
If you don't have all your receivers connected to the phone line, and you have more than one or two, you can expect a call from BEV eventually. They're checking to make sure you're not account splitting. Nothing to worry about assuming you're not ;)

-Mike
 
I hate tv, I completely agree. If Bell would spend more time tracking down pirates than giving their paying customers a hard time, there wouldn't be any piracy. I have had to do exactly the same thing for 2 of my 4 receivers. Bell stated that they are not dialing out but they are connected AND are successful with the dial out test. I told them that if they are not dialing out, they must not be functioning correctly and should be replaced. I had to spend over 1 hour trying to explain to someone who couldn't understand me. Probably because english or french was not his first language. My contract ends in September so Bell better turn over a good swap for mpeg 4 receivers or Bell will be leaving my house once and for all.
 
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