bought a bike from sports direct its faulty and they r not answering my mails?

[snoopysnoop]

i bought a bike from sports direct for my 6 year old son..and it is of such low quality that its unbelievable.. i emailed them to complain abt it (btw they dont have a single fone number on their site)..well i emailed and they mailed back call this number its the manufacturer ..well the manufacterer said we cant return it email sports direct back..after that i have literally been mailing them everyday... but they dont answer my mails... i have been sending 2 mails a day for the past week but no answer/... im really surprised n shocked at this as sportsdirect arent exactly a small company that they mess around with me like this.. i just needed some advice now as what to do now...can i do anything abt this legally or do i take it with a biggg pinch of salt n leave it.i really dont want to mmy son iss sooo upset plz reply asap.. thanku

 

[bikeworks]

Well, maybe I can help, just not in the way you are thinking... I have a lot of contacts in the industry.

Would you let me know the brand and model of the bike and any information (usually on the back cover of the manual or on the shipping box) of the actual company that made or distributed the bike? I'll also need to know what you think is wrong with the bike other than being low quality.

I'll see what I can do and post the results here if you provide the info.

 

[g-man]

I hope you don't have too much invested in this transaction because I suspect that there's a real good chance that you aren't going to get any satisfaction from sports direct.

Caveat Emptor is the latin phrase - buyer beware! Probably your best bet may be to contact one of the local TV stations in the area where they're located and see if they have a consumer affairs reporter that might follow up on your emails. My experience with the BBB has been dismal but you could try them too. Keep your expectations low so you won't be disappointed.

Good luck!