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haystack
Guest
If you don't like it you can always go to another provider.
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haystack
Guest
So what does it mean when you say.
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Nimiq 1
Guest
I am biting my tongue.........
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Nemnoch
Guest
My apologies on the mistake, I thought you were talking about the system charge.
Though i see I was correct on the second instance.
Haystack is right, you should really stop posting misleading statements.
Nem, who wonders if crazy people get through the forest by taking the psychopath...
Though i see I was correct on the second instance.
Haystack is right, you should really stop posting misleading statements.
Nem, who wonders if crazy people get through the forest by taking the psychopath...
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dirtyjeffer
Guest
i dread opening my bill every month it comes in because if there is something wrong there, it will take me hours of phone calls over several months to fix.
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Nemnoch
Guest
QUOTE]I'm not the one who did it, my name is on the account as a third party, I have the PIN, I'm the one who pays all the bills, all this making me autorised to make changes to the account,[/QUOTE]
Actually, the only thing that would make you authorized to make a change is if you are listed as a co-user on the account. Paying the bills, doesn't make you authorized to make a change onthe account. I could go in and pay Hugh's bill, but it doesn't mean I'm allowed to change or request any information on his account.
If you'r legacy billing date is different than your one bill date, it would make perfect sense, and as a former CSR, you should know as it's one of the things you need to explain to your customers.
Nem, who thinks of 'yo mama' jokes every time he reads this thread
Actually, the only thing that would make you authorized to make a change is if you are listed as a co-user on the account. Paying the bills, doesn't make you authorized to make a change onthe account. I could go in and pay Hugh's bill, but it doesn't mean I'm allowed to change or request any information on his account.
If you'r legacy billing date is different than your one bill date, it would make perfect sense, and as a former CSR, you should know as it's one of the things you need to explain to your customers.
Nem, who thinks of 'yo mama' jokes every time he reads this thread
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Ex Agent EV
Guest
Statement isn't misleading...
The hole time that I worked at Express Vu I never had a single billing mistake (with no intervention on my end or from my mom). Now that I don't work there anymore I'm billied for services I'm not receiving (rental of the 5900)
The hole time that I worked at Express Vu I never had a single billing mistake (with no intervention on my end or from my mom). Now that I don't work there anymore I'm billied for services I'm not receiving (rental of the 5900)
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mtlnorm
Guest
Me too...
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Ex Agent EV
Guest
The reason I wanted to speak to her supervisr was not to get more (even if I would have been happy about it), but rather to complain about the girl's attitude...no willing to look at the problem, refused to give me a confirmation number,even lied about it saying the system doesn't generate one. To place that type of complaint, yes it's good to ask for her supervisor...
I said that it was useless to ask for a supervisor if your problem is, for example, related to an installaion date. In that case a supervisor won't be able to do more than the CSR. He would open what they cal EDG ticket for a person at tech dispatch to call whithin 24 hours, same thing the CSR could have done. Also if the CSR alreay requested the credit and your issue is let's say te 3-6 weeks it takes for it to be applied, again, in that case a supervisor won't be able to do more, he doesn't have more billing applications than CSR does. In lots of cases th supervior will say it would be on next bill, which is almost always the case...
As for switching, well, that's what I wanted to do when they fired me... We discussed a lot my mom and I and for the peace in the house I kept the Express Vu system. When I was at Best Buy with my friend who was going to buy an HD PVR for her husband's birthday I got tempted myself, it has been a long time I was thinking of buying an HD TV. It was also my birthday on the 19th, so decidd to treat myself and buy an HD TV + 9200...considering that new hardware investment I wait till my cell and internet contract comes up and re-negociate with mama....
I said that it was useless to ask for a supervisor if your problem is, for example, related to an installaion date. In that case a supervisor won't be able to do more than the CSR. He would open what they cal EDG ticket for a person at tech dispatch to call whithin 24 hours, same thing the CSR could have done. Also if the CSR alreay requested the credit and your issue is let's say te 3-6 weeks it takes for it to be applied, again, in that case a supervisor won't be able to do more, he doesn't have more billing applications than CSR does. In lots of cases th supervior will say it would be on next bill, which is almost always the case...
As for switching, well, that's what I wanted to do when they fired me... We discussed a lot my mom and I and for the peace in the house I kept the Express Vu system. When I was at Best Buy with my friend who was going to buy an HD PVR for her husband's birthday I got tempted myself, it has been a long time I was thinking of buying an HD TV. It was also my birthday on the 19th, so decidd to treat myself and buy an HD TV + 9200...considering that new hardware investment I wait till my cell and internet contract comes up and re-negociate with mama....
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haystack
Guest
When you report the girl to her supervisor be sure to let them know she should get a good coaching regarding letting you inquire about your mothers account.
Or did you impersonate a customer.
Or did you impersonate a customer.
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oksat
Guest
This thread is hilarious 
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haystack
Guest
Is the reason for your billing mistake the fact you don't work there? If not then your statement is misleading
Now that I'm a regular customer ducks fly south.
Are the ducks flying south because I'm a regular customer?
Now that I'm a regular customer ducks fly south.
Are the ducks flying south because I'm a regular customer?
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Ex Agent EV
Guest
Nemnoch re-read what you quoted... I'm a third party on the account! Third party for Express Vu is the same as what Bell calls co-user!!! At Express Vu actually if you have the PIN, regardless if your name is listed or not on the account asa third party you are autorised to make changes to the account. If you give me your bank card and the PIN linked I could whitdraw all you money, can't I?
Therfore I was autorised to make changes and deactivate the receiver. I called in at the call center to deactivate the receiver and activate the new purchased one, I didn't do it myself.
Difference of the Legacy billing date versus One bill has nothing to do with sending the boxes. When a rental receiver is deactivated system is supposed to automatically send out boxes. Seems like it didn't work out in that case.
The rules was to tell client it could take 3-6 week before they receive the box, therefore if they were moving, even in cases were they were cancelling account I needed a follow up adress
Are you trying to tell me Nemnoch that you find normal that a receiver that was deactivated on August 30th, received by the compagny on October 13th is billed to the client until November 22nd?
Therfore I was autorised to make changes and deactivate the receiver. I called in at the call center to deactivate the receiver and activate the new purchased one, I didn't do it myself.
Difference of the Legacy billing date versus One bill has nothing to do with sending the boxes. When a rental receiver is deactivated system is supposed to automatically send out boxes. Seems like it didn't work out in that case.
The rules was to tell client it could take 3-6 week before they receive the box, therefore if they were moving, even in cases were they were cancelling account I needed a follow up adress
Are you trying to tell me Nemnoch that you find normal that a receiver that was deactivated on August 30th, received by the compagny on October 13th is billed to the client until November 22nd?
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Ex Agent EV
Guest
It was in regards to my mother's account which I'm fully entitled to make changes onas m name is there as a co-user. Actually the account was originally under my name until last year, when we decide to go ahead and group our bills into a one bill. They ten close the account under my name and opened a new one with my mom's name
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dirtyjeffer
Guest
when everything is "working" fine, you won't have problems, but heaven forbid you make any changes, because that's when the shizzle hits the fan...you made a change (stopped renting the receiver), and now you are subjected to what many customers are subjected to, misinformation and the runaround...have fun over the next few months because that is probably how long it will take to get it fixed.
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Ex Agent EV
Guest
When I worked there I made a few changes like stop renting the 2X3100 and rent the 5900, added certain interactive games, removed the moies, put them back...my bill was always right, showing the pro-rata for the period, or the credits if I had paid in advance.
First bill I receive after they fired me shows a charge that should have been removed...
I know it's just a coincidence,the account is not even even under my name, ad even account's of employes do nt have a code or a tag so that we could know that it's an employe
First bill I receive after they fired me shows a charge that should have been removed...
I know it's just a coincidence,the account is not even even under my name, ad even account's of employes do nt have a code or a tag so that we could know that it's an employe
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Nemnoch
Guest
According to what I know from asking my own questions of CSR's about billing dates and having moved from the legacy billing systems to Bell's One Bill, credits, returns, charges are all done on the legacy billing system and then transfered to the One Bill. It's that way for all Bell lines of business.
As the legacy billing date is almost never the same as the One Bill billing date, credits may not show up on the first bill after they are applied to the legacy billing system. (you can see this by looking at your One Bill and noting the billing date and billing period for the One Bill [on the top of your One Bill] and then noting the actual billing period quoted under each line of business)
From the sounds of it, your legacy billing date is before the 13th, but your One Bill billing date is the 22nd.
So the credit would apply on the next billing cycle along with the return date information.
Nem, who did some checking when he first moved to the One Bill
As the legacy billing date is almost never the same as the One Bill billing date, credits may not show up on the first bill after they are applied to the legacy billing system. (you can see this by looking at your One Bill and noting the billing date and billing period for the One Bill [on the top of your One Bill] and then noting the actual billing period quoted under each line of business)
From the sounds of it, your legacy billing date is before the 13th, but your One Bill billing date is the 22nd.
So the credit would apply on the next billing cycle along with the return date information.
Nem, who did some checking when he first moved to the One Bill
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Nimiq 1
Guest
Ex Agent said;
Just a word of warning here, the PIN is by default the last 4 #'s of your telephone #.
I would advise people to change this during your next call to Express Vu, if it is still that.
Just a word of warning here, the PIN is by default the last 4 #'s of your telephone #.
I would advise people to change this during your next call to Express Vu, if it is still that.
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Ex Agent EV
Guest
Nimiq 1 that info is totally wrong....
The PIN is added by the CSR on the activation, if he forgets to ask the client what he woul like to have as a PIN the space stays blank on the accout. Express Vu doesn't use a "by default" PIN...
In my case the account was originally under my name, I'm the one who set up the account, the programming AND the PIN. When we requested to have he one bill the closed the account that was under my name and opened that one under my mom's name, keeping the PIN I has set up for the account originally
The PIN is added by the CSR on the activation, if he forgets to ask the client what he woul like to have as a PIN the space stays blank on the accout. Express Vu doesn't use a "by default" PIN...
In my case the account was originally under my name, I'm the one who set up the account, the programming AND the PIN. When we requested to have he one bill the closed the account that was under my name and opened that one under my mom's name, keeping the PIN I has set up for the account originally
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Nimiq 1
Guest
Agent, you have no idea what you are talking about.
I have HUNDREDS of Work Orders, no I have Thousands, of Work Orders in our office.
Our Tech's record the PIN on them so the customer is aware of it for future reference.
Almost all are the last 4#'s of the phone number.
I have been with technicians when receivers are being activated, if the customer does not have a PIN that they want to use, the CSR says, we will use the last 4 digits of your Telephone number.
Either way, I do not care what you say, I am just warning people that if it is the last 4 digits of the phone number they should change it.
End of Story.
I have HUNDREDS of Work Orders, no I have Thousands, of Work Orders in our office.
Our Tech's record the PIN on them so the customer is aware of it for future reference.
Almost all are the last 4#'s of the phone number.
I have been with technicians when receivers are being activated, if the customer does not have a PIN that they want to use, the CSR says, we will use the last 4 digits of your Telephone number.
Either way, I do not care what you say, I am just warning people that if it is the last 4 digits of the phone number they should change it.
End of Story.