I have had BEV for over 6 years. In October, they agreed to pay for the installation to upgrade my dish to HD.
Problem #1....they didn't have an authorized installer in Burlington Ontario (really!). However, I was promised that all I had to do was pay for the installation myself, and then BEV would credit my account for that amount. All I had to do was fax them the bill.
Problem #2.....I faxed them the bill on October 20. Still no credit when I checked at the end of November. Told to wait another week or so, because credits can take four to six weeks. (BTW, can I send all of my payment to them four to six weeks late? NOT!!)
Problem #3.....call again in the first week of December, am told to fax it again. I am told that a note for the credit should appear on the notes for my account very shortly after, but it may take four to six weeks to process the credit (sound familiar?)
Problem #4.....call again the second week of January, no record of credit. Apologetic CSR listens to my story, and decides to place the request for credit immediately. However it may take four to six weeks to process the credit (sound familiar?)
Bottom line.....paid in mid Octber, best I can hope for is a credit in February.
And people wonder why we get upset!!