Not necessarily, Agent Express V. When the College Sports package came out last summer, on the guide, it stated that you can enjoy College Football and basketball for one low price of $99.
When I did call Bell to order(on two different occasions) the CSRs tried to sell me the package from the previous year for $49.
The season was starting in two days!!! The package was being offered by Bell (at least it was in the guide), the number to call was displayed, yet when I called the number, no one knew what I was talking about.
In my opinion, this shows very poor internal communication skills.
I do enjoy ExpressVu. My wife and I have had it now for several years. For the most past, everytime I called in to Bell, I have been treated very professionally. But in this case, the customer knew more than the CSR.
Thank you