B
booksofachievement
Guest
customer approached you with a complain? You are a trainee manager on the Sainsbury's Trainee manager scheme. A customer has approached you and complained that they have had their brand new car damaged in the car park. They are accusing the colleagues in charge of the trolleys of causing the damage.
Question: (1) What is the best course of action to take first?
Question: (2) What is the worst course of action to take first?
Options are:
a) Confirm the details with the colleague and then the customer.
b) Confirm the details with the customer and then the colleague.
c) Review the CCTV of the car park.
d) Check the damage yourself; see if there are any witnesses in the car park.
Thank you for your responds.
Question: (1) What is the best course of action to take first?
Question: (2) What is the worst course of action to take first?
Options are:
a) Confirm the details with the colleague and then the customer.
b) Confirm the details with the customer and then the colleague.
c) Review the CCTV of the car park.
d) Check the damage yourself; see if there are any witnesses in the car park.
Thank you for your responds.