wtf cricket wont answer thier customer service!!! ugh

A

ARTmom

New member
First question is why are you calling cricket so much ?
Second question is, if you called cricket this much to try and solve problems is it with a flashed phone?
If so Quit calling them they won't help you much.
If not then you have other problems and need to visit a full retail cricket store...

You can not sue because you are a high calling customer who just wants to complain about every little thing...
7 Calls every 35 days is enough calls for a simple problems...
If you can not solve you're problems over the phone with one rep and you call back why... Get off your butt and go to a full cricket store to have them help you...
Over the phone service is provided to you at their cost... Not you'rs hell i wouldnt care if they charged me for support...
 
I guess I'm the only one who thinks that you should be able to call CS as much as you like, unless of course you are rude or crass every time you call. Oh and for the record bank fees are crap. ;)
 
Even Full retail cricket stores r pretty much lost when it comes to flash phones, your best bet is lookin for a dealer that knows what they're doin or you could pay one of the guys on here to help you we have very smart guys on this board OR even better you can search n search n search till you figured it out yourself :2thurabs: , and last but not least keep calling after 35 days as you been "banned" for that period lmao
 
i learned this long ago and that is why i posted a thread with a # that went straight through...

it lasted for many months, but a few weeks ago they shut it off...

time to find the new one... :evil:
 
7 times a year? im lukky if i call them once a year. and not just cuz imma dealer. before i still never called them, i dont think i ever called them =/ but i know i been to the cricket place twice. in like a 3 year period.
 
If this guys posts are indicative of how many times he calls CS it's no wonder they don't respond to him!
Also since it is a flashed phone there is NO guarantee that Cricket can do much of anything in the way of support. You can ask them to refresh your browser settings but they tell you straight up that they can not guarantee that it will work. Point is if you flash your phone either know how to reset it yourself or be prepared to take it to someone who knows how to do it.
 
Hey I can say that I have had to call Cricket around that many times because of a perfect storm of sorts. They had messed up a bill and I kept getting disconnected. Even when I had spoken to a supervisor. Anyways it was really annoying, and it pissed me off. I had to get one of my frienRAB at work who happened to have Cricket to enter her info and then let me talk to CS.
 
i understand your point, but honestly if 7 calls does not answer your question or fix your problem then something is wrong. this is one way that cricket can keep their fees low for everyone.
 
like i said if you have to call that much then obviously care is not able to help you with your problem. it is probably best to handle it in a store.
also with regarRAB to the quality of care... i'd estimate that aproximately 85-95% of the calls are "how much is my bill". when you have a service that is unlimited without overages it is ridiculous to continue to answer these calls with a live rep when the automated system is able to give you that.
 
I agree with Burger. You SHOULD be able to call as much as you want, if you have an ACTUAL issue. You just shouldn't NEED to. You can get more help here than almost any rep will give you over the phone. IMO
 
I have not called Cricket IN MONTHS. i have not got human in 2 days of tryin. i sit on hold forever. i am in houston. maybe its a area thing

i called them 2 times on the 22nd cause they turned off my phone's even though i paid them. they said sorry...gave me a story about the system not updating. I have been on hold right now for 20min.
 
I actually would like to see the service agreement Cricket gives (do they give one?). Shouldn't it tell you that you only get a certain nuraber of calls to CS? Not that I care enough to make legal recourse, but if Cricket doesn't inform customers of this there could be some sort of legal issue.

Just to add to this post a little bit, to me that is the problem with corporations and our cut corners society. There is no reason any PAYING customer should be turned away when an issue arises. I don't care how many time they call or what issue it is or if they are an idiot. That is why these companies go bankrupt, they cut every corner they can and customers see that and leave in droves.

You know how many people call asking stupid questions about online porn? Yes we have CS and we never turn people down because they call too much. You think there are thick people dealing with Cricket, I guarantee you it is worse with the industry I work in, you have to deal with international callers! The Irony, we are all pretty much English and it is them that can't understand our CS. Anyways, we don't make as much money as Cricket and CS costs aren't killing us.
 
If sprint can just drop customers because in their opinion they complained excessively, that, to me says....you can pretty much forget any type of legal recourse. I mean, that kinda leaves the door open for any company to say the same thing. Although in Sprint's defense, they did this to people who called 100's of times in a single month. Someone once told me that, perception is reality. Maybe cricket's perception of excessive is...more than 7 times per month, 35 days, whatever lol . IMO if you have to call that many times, then its time to go to the store and get in somebodies face anyway. Just my thoughts.
 
honestly, if it keeps the fees low, then it should be...

i don't want my bill to go up because some idiot can't handle their own cell phone issues...

most of the time there will be a response here long before you will find someone at cricket that knows what they are doing...

that means that cricket would need to spend a lot more money in order to train people and hire people smart enough to train, so that those people could actually answer your questions...

i'd rather see the bill stay low and only be able to call them to setup a new account or have an occasional acct refreshed...

anything else is beyond the understanding of some cs rep in india and his script reading skills...

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the bottom line is: stop complaining...as said before, you can cancel your service at any time w/o any fees being applied to your account...in short, if you don't like it, leave it alone!!!!!
 
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