I bought a brand new HP Mini 210 netbook for my daughter's Christmas gift and when she opened it, it did not work. I called HP tech support, sales, and the CEO's office and no one cared. They said send it back and we can send another in a few days or refund your money. They even had a term for this computer called "Dead On Arrival." Just how many poorly made computers do they sell that they even have a nick name for all the bad ones they ship out? I also found out that they don't make HP computers in America: they sell "American" computers that are all made in China. Don't buy anything from HP because they sell cheep junk and don't care about the end user.