Will they let me switch phones? Urgent!?

[a.cepek515]

My phone has broken numerous times. Me and my little brother have the same kind of phone and we share a plan. We are both on our 3rd replacement phone, and both of ours just broke. We didn't do anything to make it break, they just keep crashing. Will T-Mobile let me get an entirely different phone if i tell them that this keeps happening? My warranty is up in September but my plan isn't up until next september. Thanks guys!

 

[Wolfmoon]

Nope you can't get a different model. I had my phone replaced 4 times for the same problem and they wouldln't give me a different model.

 

[a.kool_guy]

ok don't panic, call t mobile immediately and ask customer service

 

[Megan]

you have to pay if it's damaged. You can buy another fone but u can't get 1 4 free