Why does cricket get poor reviews?

Mostly, it's the outsourced customer service/technical support. I've had no problem's with the sales department. I was so fed up with the outsourced tech support insulting me, that I emailed Cricket's CEO, CFO, and Director or Operations. I got a very prompt response from my state's Customer Operations Manager.

In my opinion, as long as you pay your bill on time, and take care of your phone, you should be very happy with the service. Every wireless company from Verizon to Sprint all have customer service issue's in my history with those companies, so it's not just Cricket's problem.
 
As previously mentioned, the outsourced customer service is one factor.

I have been with Cricket now for well over 3 years, and have had no problems whatsoever. I pay my bill on time, and I know what I am going to get going in.

If you ever want to see a trainwreck, go check out the Cricket Wireless page on Facebook. One of the most oft-repeated (paraphrased) comments is this:

"CRICKET YOU SUCK! I FORGOT TO PAY MY BILL AND YOU TURNED OFF MY SERVICE!!! WHAT IS WRONG WITH YOU I AM REPORTING YOU TO THE BBB!"

It's almost comedy reading that page if it wasn't so sad at the same time.
 
I've seen that!! People just like to complain. I went to my Cricket store yesturday, and it's by far the best customer service I've ever had from a cell phone company. Verizon treats you like a nuraber. The Cricket store was very organized, and well thought out. The staff is very knowledgeable and definitely knows what their doing.
 
I have to disagree... I flash a lot of phones for my customers and have had many occasions where a customer will go in to the store (both official or unofficial) to activate the phone, and be told by a Cricket rep that their phone isn't flashed.

As soon as I talk to the rep or customer I find out the phone IS flashed and the only problem in the equation was the representative. Usually in these situations the rep won't even read the directions I provide because they think they know what they're doing... (not all flashed phones are the same to program, *228/*22804/*611 does not work on some hanRABets like the Sprint Rumor2 or Instinct s30)

Very irritating as I end up with a customer who is pissed at me due to someone making a false assessment or possibly even lying to my customer in order to have them make a purchase from their store.

I have also had reps say straight out that since the phone is flashed the internet and picture messaging won't work. They don't even say "it might not work" or "Probably won't work", they state it like it's a fact... which also sometimes results in pissed off people until I get them to activate it and show that it does work.

They seem to have a really anti-flashed phone attitude regardless of what rep you are dealing with.

As for billing, I haven't really ever had a problem with them... but when it comes to flashed phones their customer service is far from helpful.
 
I can understand that. They're trying to sell their own phone's. I'm sure the same thing would happen if you did the same thing with Verizon or Sprint.
 
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